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February 2024 by John Robbins
Excellent customer service, workmanship, knowledge and honesty. Couldn't rate this shop any higher. Won't trust my cars with anyone else.
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January 2024 by Everrett Perez
I was recently stranded on the side of the hwy a bit north from ACR for a few days with no help from any shop within a 70 mile radius.Joel took time out of his busy day to walk me through my entire ignition system VERY clearly, he managed to get my 1982 Vanagon up and running after being on the phone with me for almost two hours!This shop is a Life saver and I couldn’t be more thankful for Joel and his knowledge.He is an absolute gold mine!I would recommend anyone to him with the utmost certainty that he will do a great Job! Thanks again Joel you’re a one in a million type of guy!
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January 2024 by Candis Wade
Jarad took time out of his busy day to evaluate or friends 1992 Lincoln Town Car, he was professional, experienced and explained the issue with the engine to our out of state friend to needed expert opinion. Thank you so much for your kindness, time, knowledge in explaining to our 92 year old friend who loves his car. Happy New w!
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January 2024 by dubl czek23
Rude secretary... possibly shaky...
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December 2023 by Curt B.
The oil pressure on my 2003 Tahoe suddenly dropped to almost zero over the Thanksgiving weekend. I was desperately trying to find someone to just take a look at it but every shop was too busy to even speak with me. I limped into ACR and the owner (Joel) and his son were both at the front counter. They were busy as well but both took the time to discuss what was probably going on with my car. Joel went as far as taking my Tahoe for a drive and giving me suggestions for how I could get it home to Portland without doing any more damage. Bottom line: I was very stressed out over this unexpected problem and they were both very kind and helpful. Unfortunately, my Tahoe (with 368K) probably isn't worth what the repair requires but they were both up front (and correct) about that as well. Just having someone who was willing to take a drive with me and listen to the engine was extremely comforting. When I got home my mechanic of 25 years (who sold me Tahoe years ago) told me that Joel knew what he was talking about with regard to the suggestions he had to get me home. He told me I shouldn't hesitate to use them again if I'm in Florence.I want to thank Joel and his son again for all of their help.
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November 2023 by Ryan Cox
about 3ish yrs ago my car broke It got towed to acr they did a computer scan but I remembered it was still under factory warranty I called them to get it towed to the dealership and they didn't charge me for the service they preformed I was very grateful so I just had them do pm's done on it and she(Tammy) helped me even more. ACR I'm very thankful
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November 2023 by Jared Hatch
Absolutely the best shop I’ve ever had the pleasure of working with! Our Fire department had an ambulance break down near there. Had it towed to the dealer and the dealer wouldn’t work on it because it was too big for them. It’s an F450 weird. Called ACR and they said we can work on it. Towed it over to them and they started on it within hours. They took good care of our crews while they waited.This is the best family owned and operated, honest, integrity, and value based business! They took care of our equipment and our people! Thank you for all that you have done Joel! Fire District 2 and our staff appreciate you and your business!Services: Electrical repair
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November 2023 by Fileece King
These people were amazing! We're traveling along the OR. Coast, a long way from home, and they reorganized their scheduled appointments to help us get back on the road. Not only did they diagnose and fix our truck quickly, for a reasonable cost, but they provided transportation back to my RV and back to their shop when my truck was fixed. Thank you ACR! Your customer service is unparalleled and appreciated.
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September 2023 by Anna R
ACR Automotive and Joel are genuine.Not only were they were super professional and timely on repairing our 2005 6.0 L Powerstroke, but they also ensured to inform us on all scans/diagnostics/and repairs made and any long term repairs needed. All information provided was concise and to the point. No beating around the bush or inconsistencies. Highly recommend!
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September 2023 by Joe Lonsdale
I was traveling the west coast when my engine started making a concerning sound. Called this mechanic and they said that I could bring my van in that same morning. Within an hour of being there my problem was diagnosed, the parts needed were found and installed and all my issues were solved. Even checked over my engine and refilled my coolant for free. Could not recommend this place or the professional people that work there enough!
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July 2023 by Heather Nickles
ACR is the best place I have found on the coast. Not only are they fair when it comes to their prices , but they go way out of their way to help. Tammy was able to save me $200 that a different garage was going to charge me for the same work.Even Russ one of their mechanic's was willing to stay over after closing just to get my car fixed.I can not say enough about this company. They are fantastic and a life saver .Service: Engine repair
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April 2023 by Steven Krome
We’ve been working with ACR since moving to Florence 3 years ago. Excellent work on all of our cars. Highly recommend Joel, Rusty, and the team. I’ve worked with lots of auto techs over the years and these guys are great.Services: Electrical repair
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April 2023 by gary jennings
Stopped in today and talked to the owner and a technician about a transmission concern i had with my car , they took a few minutes and explained what they thought the problem. was .They haven't worked on the car yet so i can't talk to that but i was impressed with their knowledge and PR skills
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March 2023 by Barbara B
If I could give them no stars, I would! Our truck broke down last summer while we were on vacation. They would never give us a written estimate & they said it was a fuel injector issue, which they changed & which didn't fix the problem. They made jokes when we inquired about the cost to repair that \
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March 2023 by Richard Zhen
I was stopped by ACR to top up my coolant for my car. They are very nice people and great customer service. Highly recommend to this place.
