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February 2024 by Ryan S.
I'd be furious if I saw how lazy these staff were. Possibly the worst if seen since coming to Oregon 5 years ago. Made you just want to walk out. Ended up buying our recliner and sofa at Old School furniture 1 minute down the rd where Donovan and Darryl looked after us.
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October 2023 by Ryan Chandler
We bought a new fridge, as well as a new washer and dryer. They were a great price, run perfectly, and Tom & Will who came to do the install were polite, professional, showed up on time, and did a fantastic job. Absolutely five star service, and will definitely be continuing to shop with Roby's.
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October 2023 by Diana Johnson
**Edit**I received a phone call the very same day that I posted the following complaint. Kevin assured me that this was not their usual way of doing business and promised I would get an updating phone call NO LATER THAN TUESDAY. It is now Wednesday and I did NOT receive that phone call. Is everyone there just absolutely incapable of following through or are they just incapable of following through with me? My disappointment in this place continues!I am so disappointed! I went into the store, got some assistance, ordered and paid for a washer/dryer. I was told 2-3 weeks for delivery and set-up. It is now 5 WEEKS LATER, and I still don't have a washer/dryer! Not only that, but I was very clear that I appreciate communication - please call if there's a problem - but they don't call. I have to call them. I was going to order more items from them, but not now. I need to furnish my whole place, but I'm NOT going to be using Roby's for anything else. 5 WEEKS! I have to use the laundromat...and I PAID for the units! Have they offered to let me use theirs? NO! Have they offered to reimburse me for laundromat expenses? NO! Am I being unreasonable? Maybe...but 5 WEEKS is also unreasonable!
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October 2023 by gary hensen
tom and will delivered our refrigerator. They knew what there were doing, enjoyable to talk with. Very good experience. Also Kevin helped and went out of his way to find what we wanted.
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July 2023 by Skye McKey
I love my new couch! Tom & Will were courteous, professional and EARLY! They had it set up in a jif saving my fanny from another day sitting on the living room floor.
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June 2023 by Rebecca Fain
Had 2 great guys deliver and install our new dryer. Big shout out to Tom and Will. They went above and beyond and we were so grateful for their help!
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June 2023 by Sally Pravel
Our experience at Roby's Furniture and appliance has been nothing but very positive! In particular, Kevin Harris has been so helpful, finding us what we need..storing our appliances, until we can accommodate them, getting back to us promptly, and generally doing an amazing job. Would highly recommend them!!!
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May 2023 by Donnie Widener
Tom and Will delivered my fridge. I could not be there so they called and made sure to make arrangements to get inside. They hooked up the water and everything. The fridge fits perfectly and not a scratch on it. Thank you for dong a great job.
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April 2023 by Deb Ripley
Tom and Will have made 2 deliveries to us from Roby's in the past 2 months and they are fantastic. They show up when they say they will, they do the job and are courteous and polite while doing it.Jonathan has helped us through ordering a bunch of appliances for a new house and communicated with us every step of the way.We've been impressed by Roby's customer service all around.
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April 2023 by David Perris
Shayla was very knowledgeable about what we wanted. She found the exact item for us. The delivery men, Tom & Will were very professional and knowledgeable about the washer and showed us how to use it. Nowadays everything is computer technology and most of the time smarter than we are. Tom & Will explain everything to us.Thanks team, you're the best.
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February 2023 by Pam Tanora
We have had a wonderful experience with Roby's. We have bought appliances and a couch and mattresses. Tom and Will did an excellent job making the two deliveries. We are building a new house and working with Roby's has been very easy and pleasant.Kevin and his staff were very helpful. We are very happy and have been sharing with others our exceptional experience with Roby's. Thank you to Roby's owners and staff.
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February 2023 by Carol Chapman
We really like Roby's in the Florence location. These folks will price match, which all consumers appreciate. Their sales people are knowledgeable and helpful. They have a nice selection of furniture and appliances. We've actually done a fair amount of business with this store. If they do not have the item, they will swiftly get it from another store. Tom and Will installed new washer and dryer. They called ahead of time to narrow up window. They did an excellent job of installing and making sure everything was in working order. We also know with Roby's should you have a problem with a purchase, they will make it right. We recommend Roby's to anyone looking for furniture or appliances locally.
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February 2023 by David C.
Very good service. Did excellent job on delivery and setup. They have an excellent selection on the floor to view and can order
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January 2023 by Deborah Grigsby
Paul, Tom and Will gave great service ALL the way around. Our fridge/freezer was toast last night. Called early this morning, by 4pm installed. Thank U.
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January 2023 by Dawn Marie
When my dryer quit working last week, I called Roby's. I work all the time so going into a store was not an option. They walked me through what they had. I paid for what I wanted over the phone and they set me up a time to work best with my busy schedule. The whole transaction took less than 15 minutes. 2 days later Tom and Will were prompt and professional. They got my old dryer right out and got the new one right in. Took less than 30 minutes. I am thrilled with my new dryer and appreciate them working with me and my schedule. I will def order from again in the future! Thanks guys!!!
