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September 2024 by Anthony Criss
Mark was very helpful and so was the sales manager. They made the process smooth and easy with no hassle. I'd highly recommend coming here for a car.
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September 2024 by Kirk Duncan
I have been using Doherty exclusively for the last 14yrs. Its first come first served, the service writers are knowledgable and the techs are conscientious.
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September 2024 by Zachary Holtschult
I went to Doherty because the dealership I had been working with just wasn’t making any effort. Doherty was great to work with and they will be my go to from now on.
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August 2024 by James Seedorff
If I could divide them and critique them separately, I would but both the Ford service department, Express Lube service and the Body shop are all part of the same location.
Lube service - the Express lube service is great! no appointment is necessary but it helps to ensure your wait time is low. they let you watch the techs as your car is working through a glass window while you drink a free coffee or hot chocolate. the people ether are very friendly and polite, although I only been there twice, they consistently meet my expectations.
Service Department - technically I was there for an Oil change and somehow the service department took the work. no as warm or friendly as the express area, but they did a great job and quickly got me in and out. I didn't get to watch my vehicle get worked on, but they did vacuum my carpets.
Body Shop - this is where the location gets a big hit. they try to act friendly, but it feels forced and fake. gal at front desk doesn't seem to know what she is doing. I needed to replace my windshield due to winder cracks. gravel chips, cold and heat... pop and crack. over the phone they said they needed to see the vehicle in person to do and estimate. really? are Fords so unstandardized that even a dealership can't get a part from a known make/model/year? I'll give you a hint, you have them on the parking lot! so I take time out of my day to stop in. it took longer than the 15 mins it was suppose to take, and they wanted pictures. its a cracked windshield, what is the big deal? they kept asking me if the insurance was gong to pay for it. I kept telling them if its over my $500 deductible I was going someplace else. they ordered the part and cornered me into accepting their quote. I wanted to wait for Safelite but they are 3 weeks out... so I said yes. I dropped off my vehicle for all day the next day. when its time to pick it up, they call me and said they can't do the job because the part that seals around the windshield didn't come. so they waited until 2PM to tell me they would have to wait a week. not only am I Inconvenienced for 1 day, but now 2 and I still have no proof of their performance. so far, its not good. All I get it constant "its not our fault" and "we are sorry." in no way did they offer to make this up to me, give me something for my inconvenience. nothing but a wasted day. to make matters worse, she kept repeating "its not our fault." I honestly don't care, I know its not my fault but I'm the customer and I'm the one inconvenienced. let me spell out how it is your fault. - did you call to confirm all parts were in the box and shipped to you? no. - did you double check part description to ensure all parts were included? no, its standard to get them all in the kit... looks like it isn't standard. You said you called everywhere looking for the missing part and nobody had it. but it took you less than 5 minutes to find a windshield. so all those parts laying around Portland does not have the needed part in its kit that supposedly comes with every windshield? think that through a minute. now, admit its your fault.
Update: revisited to have the windshield replaced. they gave me a discount for inconvenience and did an excellent job. workmanship was definitely top notch. I'm increasing my stars and chucking it up to a bad day in the office. give them a chance, write a review.
All areas are now rated as a great place. the managers work hard to maintain the highest reputation. if you ever have an issue, the manager will make it right so give him a chance.
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August 2024 by vamp Godinez
The customer service was amazing people were nice
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July 2024 by UConn DML
Both Andy (Sales) and Richard (Finance) were outstanding! Answered all questions without any problems and with no pressure. A very good (and not typical!) car buying experience! I would recommend Doherty to anyone!
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July 2024 by james attaway
The guys there were quick and not pushy, highly recommend
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July 2024 by Mike Standing
Hard to find parking when going to the Quickservice lane.
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July 2024 by Mark Epling
The staff at Doherty are very friendly and accommodating.
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July 2024 by Kat Taplin
Every time I visited Doherty Ford I’ve been treated with respect and professionalism. The quality of the work that’s done matches as well. It’s obvious that everyone takes pride in their work. Thanks you Doherty Ford!
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June 2024 by Bob Moerkerke
Always a good service experience at Doherty Ford. I was out of town so had my wife drop off the truck for service work. She told me the customer service was very good, they gave her a ride home, took care of the service issue and got the truck back to her. “Gold Standard”!
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June 2024 by Jane Porras
Mark was very helpful and courteous in getting me into a new used car after my car accident. He wasn’t pushy at all and I really appreciated that. I wasn’t able to drive my new car and my rental car back to Portland so they sent a man over the following morning to take me to the dealership to pick up the new car.
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June 2024 by Hunter Lara
Graham was very kind and was able to work with me to find out a quote on a tore replacement, I suggest that if anyone wants to get a quick accurate quote to call this shop!
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June 2024 by Dianne l
Always get the best at Dougherty.
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June 2024 by Kids Play 2017
It was fast staff was very nice professional
Awesome
