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September 2024 by April Neet
Got the exact truck we were looking for super easy super cool guys to work with Will was awesome and got everything taken care of in a flash best experience I ever had spending so much money
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September 2024 by Chris Harris
Was stopping bye to check out some of the inventory, and immediately was helped by Anna. Her understanding of conversation management allowed for a positive understanding. Will was a driving factor in making the final decision, his ability to communicate will maintaining his professionalism really allowed for a positive experience. Overall the team definitely made me feel appreciated and respected! Good job! I would definitely recommend
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August 2024 by Bethany Reams
Had a great experience here. Found a vehicle through Facebook marketplace that was here, we drove up from Salem to see it, the salesman Will let my husband do a thorough inspection without pestering him, we ended up purchasing a vehicle with cash and it was all very streamlined. Vehicle was fairly priced for the mileage, make, model and condition.
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August 2024 by Zack Connelly
Kevin was great, helped with all that was needed. Will was also great with setting up everything
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July 2024 by Cascadia Views
I had an amazing experience here. They let me do a thorough inspection and didn't pester me. They were quick to answer any and all questions I had. They didn't pressure me, but made the whole process quick and easy. Kevin was friendly and answered every question I had.
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July 2024 by Dick Cheney
Holy mother of bad experiences and highway robbery, avoid at ALL costs!
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July 2024 by Chris Marks
Very disappointing experience here , definitely won’t come back and my family and I will look elsewhere for a new vehicle
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July 2024 by Chad Kenner
This place is summed up as real service. They go out of the way to help you get a car. They are the epitome of what car shopping should be-service, help. I totally give my recommendation for this company carzplanet.
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July 2024 by C Lang
Was in the market for a new vehicle and needed one rather quickly. I rolled into Carz Planet unannounced and the staff were happy to accommodate and help me find a vehicle in their inventory. They had a few options and were very patient with the process. They even had a few different financing options for me. Tye (spelling?) was very helpful and knowledgeable. They have remodeled their location and made changes to the staff and the atmosphere at the dealership. I would definitely return to purchase another vehicle and recommend that anyone check out Carz Planet.
UPDATE 6/20/24 I recently traded in my vehicle I purchased from Carz Planet. I went to a large reputable dealer in the Portland Metro area. I was asked about some past damage to the drivers side of my vehicle that was showing up on the CarFax. I had no idea about this damage because Carz Planet showed me a physical copy of a “clean” CarFax. It made sense since the clearcoat along the entire drivers side had failed and was peeling off the vehicle. Buyer beware of falsely presented CarFax reports.
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June 2024 by smalldog221
Lied through their teeth to me about everything.
Brand new calipers? Originals ..car came from ny city..calipers froze up..
Low transfer fluid heated up just thieves!
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June 2024 by alexis melfi
I had an amazing experience with Aaron and James at carz planet. They helped me get my dream car. Aaron is a great salesmen. I am very pleased with them
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June 2024 by andrea beil
This Dealership is very Bad ! Single mom here thought I was trading in a paid off decent car for something better quality .. they work with United finance sleaze ball of a company and sold me a a car that needed a new transmission within 6 months of purchase. They would not accept payment from me and ended up repossessing my car. I they have changed me thousands of dollars for a car I do not have .
Do NOT Do Business with them !
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April 2024 by tyler smith
100% recommend, we worked with James and he got me into the truck I wanted for a better price than we expected. Definitely will be back!!!
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February 2024 by Kyle Christensen
I have gone in on two separate occasions to look for a truck. Both times I dealt with very pushy salesman that just dont take no for an answer even if they just dont have what your looking for. I understand car lots are known to be pushy but I feel like there excessive. The last time I stopped by I was out and about for work and had a little time to kill. I had said I had to get back to my wife at the office and id possibly come back after work. They insisted they came with me and test drove the truck a second time. To the gentleman there that said I wasnt serious about buying a truck... I did a week later once I found what I was looking for.
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January 2024 by Ashlee Licay
1: Do not believe thier extended warranty pitch it does not cover EVERYTHING as they told me nor can you go to any mechanic as they stated
2: Watch out for fender flares they are usually covering up a rust issue
3: Horrible and dishonest communication...I know nearly everyones name there because I've had to make so many phone calls trying to get all the issues with my truck fixed...its been in the shop multiple times now...I thought I was getting a truck reliable to get around but now its been even more difficult with dealing with rentals and rides to get my truck stuck in traffic each time wasting 2 hours of my life driving to get it.
4: Had to get whole exhaust system rebuilt as rust corroded it to the point it broke off, multiple electricle issues, oil dipstick cracked, power window switch failure, wiper gear box issue, ignition lock needed replaced, and now I have it in the shop again after recieving it back being told it was fixed
5: tire pressure light Was on when I test drove, was told air was low no problem....nope the tires have no sensors in them and of course its not covered under warranty its a $500 fix btw
6: Was originally told truck would be $16,000 after all the paper work was done ended up being 23,000 as price of just truck
7: At sale was told I could trade in anytime if I didnt end up liking the vehicle, tried trading in to same place after all the issues and a baby on the way i wanted nothing to do with the truck. Was told after weeks of trying to get into another vehicle that everyday my trade in value decreases and I was " at the bottom of the totem poll" to get my paperwork done since it was just a trade in...after my credit score going down through all this I gave up on trading in the truck because it was too much stress trying to get ahold of anyone
8: Beware they will walk you in circles to tell you anything to make you content in the moment but there is hardly any follow through
8: Do not rely on leaving a message with someone I had to call back multiples times after not getting phone calls back...theyd tell me 20 minutes and itd be 4 hours if I even did get a call back.
9: As much of a pain in the butt it is get the warranty if you purchase a vehicle from here or you will end up paying in the end but remember not to believe what they sale pitch you about the warranty, instead call AUL or read thier contract 1st
DO YOURSELF A FAVOR AND JUST DO NOT BUY FROM THIS DEALERSHIP! YOU WILL REGRET IF YOU DO!
Update also needed a transmission replaced after just 3 years of having it.
