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December 2023 by Isaac Kim
Stayed three different times over the last year or so. Remodeled rooms are much nicer. Breakfast is good. Staff is very helpful.Have a long-term contract and so have been staying in different hotels in the area and this one is definitely one of the better ones—with a remodeled room. Also, having Safeway nearby is good.
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December 2023 by Kristine Jones
The person who checked me in at 1 AM was awesome. I got woken up at 8 am even though checkout wasn't until 11 by construction or something going on. When we called the front desk to ask if it was indeed construction or someone bouncing a basketball in the hallway, the lady gave attitude not even an explanation. The toilet wouldn't flush unless you held the handle down all the way for a few seconds, the bathroom sink wasn't in the bathroom. The day after we checked out, we checked our bank account and they charged us MORE than our receipt shows. I called the hotel about it, they said they would email me once they "figured out if they charged us too much". I have yet to receive an email. This is the worst Holiday Inn I have ever stayed at.
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November 2023 by Shannon
They do not accept pets even though the booking site AND their website says they do. I even saw a dog poop station behind the property. I plan my stays carefully and would never book a place that had a zero pet policy and then bring my dog. I got all the way there to find out this false advertisement and had to get a different place last minute.Nearby activities: Was a nice area on the river - where I saw the dog poop station- I didn’t get to see the rooms because I was turned away for bringing my dog that I carefully checked the policy for
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October 2023 by Sophia Tevs
This place is amazing. Front desk was super sweet and made sure I got checked in quick. The rooms were beautiful and clean and breakfast was amazingRooms: The rooms are beautiful especially the newly renovated ones and the river view is to die forSafety: Hotels very big on safety of their guestsFood & drinks: Breakfast here is so good. Eggs and bacon cooked that morning absolutely loved it
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September 2023 by Erika I.
Room #314 gave my husband a bunch of bed bug bites. Other than that everything was good. Pool and hot tub are clean and well maintained. The front desk is friendly and Amy especially was very kind and accomodating. I would give her 5 stars.
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August 2023 by Lance Eisenhauer
Yes, definitely needs remodeled, so far it’s looking better but still needs a lot of work to be done. Breakfast was good. Friendly service front desk, breakfast host. People sweeping halls could of at least smiled. The view of river is beautiful. My room still old looking old, hope they are remodeling it soon, it was clean though. Safeway is only a few feet away. Super convenient.
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July 2023 by marti sharp
This is a disappointing Holiday Inn Express. The rooms are old, ours had stains on the carpet and chips in walls. The mattress was very soft and mushy and the pillows were not up to par.Lucky we were only in the room for 6 hours. While the location is good, next time I will travel to Lake Oswego and stay at the Crown Plaza, which is much nicer. We were not acknowledged as IHG members nor offered anything.
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June 2023 by Jessi C.
Off the highway, nice and quiet location. Staff was helpful and kind at both check in/check out. Will be staying here again!
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April 2023 by Jackie F.
Pro : Front desk have a good chance of humor. Clean room, next to market.Con: Could be noisy, the elevator from hell.Stayed here for a local wedding. The check in was a delight with the front desk and got a bit confused with the layout of the floors and the elevator buttons. People (kids?) running up and down the hall around night time. Bring ear plugs. The clean and bathroom was very clean.
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February 2023 by kendi oldshield
I needed a location close to an event. When I first walked in I wasn't sure. It backs up to the highway and has a Safeway in front of it. There was also a long line due to another event. The staff was amazing. Melissa was so helpful and nice, everyone was actually. The pillows are perfect. The river behind the hotel is pretty. I never heard the traffic inside. Breakfast was delicious. My only complaint would be not liking whatever coffee that was in the breakfast room. I would definitely stay again and would recommend it. I'm going to start looking for these hotels when I travel.
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January 2023 by Mimi S.
Right now I'm in that hotel and tbh it's really not that bad except the maids are a little bit racist depending if you speak Spanish also the white fat chick it super rude and sassy but the motel/hotel is pretty nice.
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June 2022 by Cheryl S.
4.5 years later and it seems like nothing has been done to refresh this hotel. We had a three night stay in room 519. The good: - The bed was comfy. - The shower head was nice. - The breakfast area was a great place to hang out at night.The bad: - The room was dirty. Think blood on the black out curtains, and just not clean on the floors, even the bathroom floor. - All windows on our floor, common area and in our room were all dirty with huge spider webs all over them. - The breakfast. One day there were sausage patties, biscuits and gravy but no eggs. Luckily I found a package of hard-boiled eggs in the fridge. Another day there were baked egg squares and two types of sausage. The eggs had this weird crispy film on the top. The third day we got food elsewhere. - The desk was cracked and the chair was falling apart.It's substandard and not what I would expect from a Holiday Inn Express.Next time we'll stay farther away from our family and someplace a little nicer.
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April 2022 by Jim F.
We spent a weekday night at this facility. Rooms have a river, freeway and homeless encampment view. No daily room service due to "staffing shortages." It was clean, secure and relatively quiet. The room had no clock, floor lamp, suitcase stand and no Gideons bible.
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July 2021 by Brian C.
Unbelievably bad.They told us when we checked in: "So, there's no housekeeping, so come to the front desk for towels..."The room reeked of air freshener. For good reason: There was dog and human hair evident in the corners and edges. There was vomit splatters (see pics) under the sink. Pubes and dog hair in the bathroom, weird goop oozing from the cove base along the walls. The desk was leveled with a wad of paper, the clothes iron is broken, the refrigerator was so crusted with ice it was unusable, so we defrosted it.Outside, a biker gang of some kind has decided that the entrance to the hotel is their personal parking lot. Random loiterers watch you unpack your luggage.People park in spaces reserved for the disabled, without placards.Filthy, unkempt, understaffed, and feckless to an extreme. This is a super spreader event in the making, and a danger and liability to all who stay here. I've got to get out of here. This is bad.
