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February 2022 by Tech 1 M.
Beware!!! This lady owner is a thief!!! She is dishonest and thief!!! I moved out on the 6th and she kept the entire month fee as well as the deposit saying she needed 2 weeks notice! Well she got 3 weeks rent and she refuse to refund the deposit. Stay away far away from this l***** Karma is a b**** and she will get hers.
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December 2019 by Kenneth Vibert
Moving my stuff out today. Had an incredibly unwelcoming experience with the staff. Informed that we need to give a ten day notice and we have 10 days to pay our pill before it is late. Let them know okay, then I'll pay for another month. Was then told in a very rude tone, "you have to pay!" I dont know why this couldn't have been brought up in a nicer way, but as a manager of customer service, I really find this level of communication appaling.
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November 2019 by Almighty Movers, LLC
We had a great time with the new manager today! She was friendly, welcoming, and made us feel like we were right at home. We will be sending referrals her way.
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June 2019 by Mr.&Mrs. Cragg
So easy going and awesome they make it so easy for you
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May 2019 by Whitney Woodman
DO NOT RENT FROM THIS STORAGE. they will Nicole and done you till the end. If you want to receive your deposit back make sure you get every last piece of a lead out or you will not receive your deposit back over a leaf. Do not recommend.
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February 2019 by Britta Bocala Stensland
Warning - I Paid two months in advance & then received call from Kay saying that “I†was not happy at her facility and therefore she would be refunding my money. (? What?)
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January 2019 by Britta B.
Warning - I paid two months in advance & then received call from Kay saying that "I" was not happy at her facility and therefore she would be refunding my money. (? What?) That right - "I" was not happy. ? Why then would I have paid 2 months in advance if "I" was not happy. Confused? You bet I was- The Real reason she was inferring I leave was that I forgot to say "Thank you" after I broke a piece of Tupperware. I had swept as best I could & then Kay followed with vacuum. I had to dash off & my huge mistake was that I forget to say thank you. After receiving this confusing phone call I apologized profusely- but she then decided to treat me the way She perceived that I treated her that day because clearly and she then said "You are mean." Really? This woman is preposterous. I was having a bad day but she never let me forget that I forgot to say thank you. And that I am a mean person. She is my.... Mother? Related? It's a STORAGE UNIT lady - People break things --- by accident--- omg. To her I was now her sworn enemy - Was her use of illogical reverse psychology legal? Do I consider her threatening while being force-ably told to take a refund? She will walk her dog over to check your activity every time you go to your unit- Zero privacy- total paranoia- meddling- attitude- bad business practices- threatening behaviors - good riddance.
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December 2018 by Karen C.
and one star is too many. I had a very unpleasant encounter with the manager. I paid in advance for a unit, which btw, no other storage facility does. I was moving out of my house and needed a unit sooner, so I asked for a refund. I needed to start moving my belongings sooner than the anticipated date that Agness Mini Storage could promised me. When I went back to talk to the manager/owner, she wanted to keep the deposit which was about $20.00. Mind you, I had not moved in yet... So I told her I would just keep the unit because I had a household of furnishings and I would need 2 units anyway... But, she had already re rented the unit and collected a deposit from the next renter...without refunding me my money. She went crazy on me yelling that I was going to kill her, then got on the phone with her partner and yelled at him about things that were not true about me....I went out of there and was refunded everything but my $20. Just be careful about dealing here and make sure you very clearly understand the contract.
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October 2018 by kiki cooper
had an unpleasant experience with the owner. I paid for a unit that was not available until Sept 8,.Later I was told by a manager, that it wouldn't be available until possibly the 9th and maybe later. I needed a unit sooner, so I started looking around and found one. I called to obtain a refund but after filling up the other unit I thought I could still use the one at Agness Mini Storage... Unfortunately , Kay had already rented it out without refunding me. I said technically this unit is still mine because you haven't refunded me and you rented it out again, now having two rents for a unit that still wasn't available. I tried to reason with her or to have a full refund. She yelled at me and called someone and screamed her version of this incident to whoever was on the phone. At that point I walked out of the office. The next day, I went back to get my refund, she had a check made out minus my deposit of $20.00. I felt this was not fair as I did not even occupy the unit...I would be very careful with renting here.
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October 2018 by Justin Wright
Very nice an clean
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January 2018 by nd2fish1
Great management, clean, safe units!
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October 2017 by James Halstead
I have had a storage here for 6 months or more and I can tell you that the grounds are clean and the units I rented are both clean and safe. The owner is very sweet and has worked very hard to keep her customers happy and has great concern for her customers and the security of their property.
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September 2017 by Susan Ross
I've never written a review before, but felt it necessary to warn people about this place. The grounds are clean, but some units have issues with the door frame letting in rain water. My brother's did. My co-worker and brother both had storage units there and moved out because of the owner. She is too nosy about what tenants are putting in their unit and complains about every little nick or scratch to the walls and door frame. She even asked my co-worker why he comes to his storage unit so often. My brother rented there years ago when Tony was the owner and says that back then it was a great place but that this woman has ruined it in the time he has been gone. If you want privacy, this is not the place to store your possessions. Decent facility, but a really picky, nosy and bad woman to deal with.
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October 2015 by Jason Shad
Great service, Clean Grounds
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August 2013 by Trisha McGrady
I have had a storage rental here since October of 2001. Easy access, competitive pricing, excellent upkeep, and lovely management.
