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November 2023 by Jasmine Nowick
First time ever buying from a dealership and I can tell you it was a great experience. I was needing a vehicle right away to keep my job and Chris from the Grants Pass location made sure I got just what I needed. He went out of his way to make sure my experience was comfortable and easy as buying from a dealership can be . I highly recommend them if you need or are looking to get a vehicle . Will be going back to them for any future purchases I make .
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November 2023 by Jim McKenzie
I bought a new Camry two days ago.Diego was our sales person. He was very helpful, professional, polite and no pressure. Because of him and actually everyone that was involved we had a great buying experience. I would definitely recommend Grants Pass Toyota to anyone I knew that was interested in buying a car. We love our new car. Thanks Diego. Jim
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November 2023 by Joy M.
We take meticulous care of our Lexus RX330. We always are up-to-date on all maintenance and service. We brought it in to Grants Pass Toyota in October of 2021 to do the required timing belt replacement. Grants Pass Toyota made an error when they reinstalled the timing belt on our vehicle on or about 10/15/21. This led to decreased gas mileage within weeks which was dismissed by the technician as "seasonal fuel mixture changes" when I called in on or about 12/21/21 and many times after that. Then the check engine light began coming on every few weeks (we don't drive a lot). Each time I would call in, or if I was in Grants Pass for an appointment, I would take it in. At NO point did the technician on duty take a look at the vehicle even though there were VSC and Check Engine lights on. Had even one technician run the codes instead of simply hitting "delete codes" (which I watched them do on at least half a dozen occasions) We would have had this issue resolved within the magical "12 month" time frame. Instead of checking the misfire codes out, they said, "oh, just someone didn't tighten the gas cap." Okay, well the check engine light was flashing when I went uphill on the drive from the coast to GP. I went in with my kids (they are witnesses) in to have to code looked at on or about 04/05/2023. Same thing: codes cleared, no inspection. I did explain the flashing light. They shrugged it off. The check engine light didn't continue to flash after that, it just would go on when we would go up hills (when the engine was under load). Within the last year, the gas mileage dropped to about 16 MPG in town and 18 highway, The check engine and VSC light continued to go on and error codes detected were "P0300," and "P0305." This is cylinder misfiring. We brought it in for repairs to a local shop. Two cylinders were replaced thinking that was the issue. However a few days later had a catastrophic engine failure and towed on 10/11/2023 to a local repair shop. The mechanic worked for weeks to troubleshoot the problem. Finally, he pulled the timing belt that had the Toyota stamp on it. It was in great condition. However, as you can see from the images I am attaching, we found the problem. The bolt that houses the belt had not been properly tightened. As a result the shaft that holds the bolt was stripped creating a wear strip along the ridge. I am also attaching the local mechanic's notes. You can read for yourself what happened. We could have lost our motor, and potentially our lives if we had been out at night and this caused an accident. Obliviously, I can't tell anyone who to go to for work on their vehicles. I can only share my personal experience and the expenses we had because of Toyota failing to take care of loyal customers.
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November 2023 by Taylor Y.
Had a very pleasant and professional experience at Grants Pass Toyota with Rhi Lawrence and Mike Spencer. We wanted a vehicle that many other dealers are asking for much more than MSRP on, and it was wonderful that there was no pressure to go above MSRP at any time. I would recommend this dealership to any of our friends or family, and will almost certainly work with them again when we need our next vehicle. The entire purchase transaction was very quick and pleasant, everyone was so nice and fair-- no upsell or pressure tactics.
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November 2023 by Amber Sun Feather
I truly enjoyed the whole process of finding and buying/financing my new used car at Grants Pass Toyota! They helped turn what could of been a very overwhelming experience into a fun and successful one. Mathew in sales was wonderful!!! He was helpful, friendly, knowledgeable, and transparent. I felt very comfortable and genuinely cared for!I never felt pressured in any interaction..in person, phone, or text. With his help and a little magic we found the car I was looking for!✨? The financial team was great as well, with everyone working together, there was a sense of family. Omar helped me pick the payment and right warranty coverage that was the best fit by answering all my questions and concerns with clarity. I am so glad I went to Grants Pass Toyota first, they helped me find the perfect car to fit my needs and my heart? Thank you Grants Pass Toyota!
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October 2023 by Brooke Robinson
The sales services were great! I found the car I wanted online, spoke all week with salesman Trey to firm up details. When I flew in to pick up the car, Chris was great, he handled all the details upon purchase and answered all my remaining questions. The new Prius is beautiful and the team here made it easy for me!
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October 2023 by Anne Hockert
I had the pleasure of working with Justin Alger for the purchase of my new Rav4. He was courteous, knowledgeable, no pressure, and kept me up to date on the delivery of the car. Once the car arrived, he started the purchase process prior to my appointment which saved me time at the dealership. Great guy!
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October 2023 by Teresa M.
I've been hunting around multiple dealerships for a few months for a new vehicle. Finally made a decision & started the availability check & trade in values online. Received rapid responses by both email & text. Was able to schedule a time for the same day to test drive & have my car appraised in person. Upon arrival, I was greeted & helped quickly. The service I received from Zach was cheerful, knowledgeable & extremely helpful with all my questions. He even spent extra time after my purchase explaining all the features & helping get me set up before leaving the lot. Karl surprised me with a truly fair offer on my trade in, which I expected to be a lot less than my own KBB research. I was quite pleased with the amount. Dylan was personable & pleasant. Explained my options, went over all the paperwork, did not make me feel pressured to upsell on warranty items, which was a lot simpler than the last car buying experience I had. He made everything a breeze.Overall, as far as the sales side & trading in my used vehicle, I had a fantastic, efficient experience with GP Toyota.
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October 2023 by K Q.
Went in this afternoon, 10/3, gave very clear specifics as to what I was looking for and was shown AWD when I requested 4WD only, he tried to tell me their was no difference and when I said there was he asked me how I knew that, aside from the fact that he came across as a bit of a douche from that statement, he was unable to find the vehicles to begin with and needed assistance to log in on the computer, he then proceeded to tell me Toyota only makes all wheel drive and that they didn't have any 4WD on the lot. Based on the very poor customer service and blatant lies I received I will be looking elsewhere.
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August 2023 by Robin Gilliland
Justin, Cameron, and Matt in sales were all so very amazing! Each one was willing to work with us, they took a personal interest in the difficulties we had experienced from another dealer and made sure we received exactly what we were looking for. I never felt like I was taking away a "sale" from another rep by speaking to either one. That is not how this dealer works. This is a real TEAM! Everyone from the Sales to the Finance treated us with care and a conscience. I cant say enough about Karl going above and beyond to negotiate our interest rate. I felt like he really cared about our situation. Stephanie was amazing and honest. I never felt pressured to add additional warranties or protections and she advised us on what may or may not be suitable for our driving habits. Grants Pass Toyota, you stand out above and beyond any other dealer, and are a shinning example on how other dealers should operate. We love our 2022 Toyota Tacoma TRD Off Road, we took her out camping the same day we signed for her. WE THANK YOU!
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August 2023 by myrna pruyn
This was the easiest dealership I have worked with. My mom and I was in and out in 2-3 hours from looking , test driving and making the decision on what to purchase. Justin Alger was efficient , patience, knowledgeable but also made sure that everything was covered at the best price in town. Mike Spencer was quick, no pressure, no hassle and efficient on the paper work . I highly recommend anyone to go see Justin Alger and Mike Spencer at Grants Pass Toyota for any car purchased.
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August 2023 by Josh W
I got my first ever totally new car from Grants Pass Toyota this week. Rhianna and Michael helped me through the process and were incredibly helpful and knowledgeable. It was by far my best experience in a car dealership.
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August 2023 by Hope Erkeneff
Dani was my sales associate and she was amazing! She was super helpful with the whole process from choosing the perfect to all the little details! She was super clear and great at communicating which made me feel so comfortable throughout the whole process! If you ever are interested in buying a car at Toyota, Dani is your go to girl!
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August 2023 by Jonathan J.
Sold me a flooded Ford. Please go get your card checked for rust when buying used from this dealership. It was dangerous to drive and they did not disclose the damage when I purchased. I took back right away and was refunded but they should have disclosed that it was a flood vehicle.
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July 2023 by Hazel Eye Photography
Update for my recent new car from Omar at Grants Pass Toyota!Added another Highlander. After trying another car I couldn’t beat the handling and comfort of one of these especially traveling to remote regions on dangerous highways regularly. So important to get there for my clients and SAFELY. Omar was so patient with my decision making and came highly recommended.Thanks again!Nicest people running the dealership the Wheelers chose well with their replacement!Bought a great rig for our family. No hassle. No pushy sales. Easiest car buy ever! Went in for some additional help yesterday and everyone was so pleasant. They've serviced my husbands older Tundra for 4 years as well and always really well priced and affordable for up-keep.