-
February 2024 by Ron Ferguson
As always Les Schwab is the best.
-
February 2024 by Rick Gosliga
Well, it all started out so good and then they disappointed me. Stace helped me when I was getting prices and all went well. He explained that if they did not have commercial accounts requiring service, the day of installation, they could install while I waited, if not, I could leave my RV and they would call when ready. I arrived today at about 9:30 am. The gentleman at the commercial tire area said he could install in about an hour so I decided to wait. 2 1/2 hours later, I asked if there was a problem. The service tech took me back to check on my RV. The gentleman there stated he would be done in few minutes, so I continued to wait.One hour later, I had to ask again, what was taking so long. At that point I was pretty upset. After 3 1/2 hours they finally had me pay for the six tires. My receipt was not given to me and the service technician said he would get the manager. When the manager finally arrived, five minutes later, he asked me what was going on. I said I wanted to get my RV back. I told him I was upset because of the long wait and if they would have told me the wait would be so long, I would have had my wife pick me up 3 1/2 hours earlier. All he said was “ well it’s done now”. PIs this how this location treats their customers? When I went to get my RV, the gentleman that said it would be ready in a few minutes explained that he was called out to a commercial repair and left someone else there to do my tire replacement. When he returned he found that that person was also called out for another service. Then, after telling me a few minutes, he completed the work and place the completed work order on “the counter “ and forgot to tell anyone that the work was done.THIS LES SCHWAB LOCATION IS POORLY MANAGED. I DO NOT RECOMMEND USING THIS LOCATION.To date, the tires and price were OK but service after making the sale is one of the worst I have experienced. You decide if this is a place to get tire replacement and/or repairs.
-
February 2024 by Orickal G.
Well, it all started out so good and then they disappointed me. Stace helped me when I was getting prices and all went well. He explained that if they did not have commercial accounts requiring service, the day of installation, they could install while I waited, if not, I could leave my RV and they would call when ready. I arrived today at about 9:30 am. The gentleman at the commercial tire area said he could install in about an hour so I decided to wait. 2 1/2 hours later, I asked if there was a problem. The service tech took me back to check on my RV. The gentleman there stated he would be done in few minutes, so I continued to wait. One hour later, I had to ask again, what was taking so long. At that point I was pretty upset. After 3 1/2 hours they finally had me pay for the six tires. My receipt was not given to me and the service technician said he would get the manager. When the manager finally arrived, five minutes later, he asked me what was going on. I said I wanted to get my RV back. I told him I was upset because of the long wait and if they would have told me the wait would be so long, I would have had my wife pick me up 3 1/2 hours earlier. All he said was " well it's done now". P Is this how this location treats their customers? When I went to get my RV, the gentleman that said it would be ready in a few minutes explained that he was called out to a commercial repair and left someone else there to do my tire replacement. When he returned he found that that person was also called out for another service. Then, after telling me a few minutes, he completed the work and place the completed work order on "the counter " and forgot to tell anyone that the work was done. THIS LES SCHWAB LOCATION IS POORLY MANAGED. I DO NOT RECOMMEND USING THIS LOCATION. To date, the tires and price were OK but service after making the sale is one of the worst I have experienced. You decide if this is a place to get tire replacement and/or repairs.
-
December 2023 by La Te Da
Amazing service. They just replaced my damaged tire under warranty at no cost. Thank You so much!
-
December 2023 by Richard H.
Got a flat in Grants Pass on my way to Seattle for Thanksgiving. Left my vehicle in the Les Schwab lot overnight--they repaired the flat first thing in the morning and had me on my way in under an hour. I thought it was strange when the technician gave me my keys before I paid--it turns out they don't charge for flat repairs. What the heck??!! I couldn't be more pleased.
-
November 2023 by curt Z
daughter was in town & needed wiper blades. Fixed her right up. Very fast. Also very friendly staff.
-
October 2023 by Jen Chamalbide
When I take my car in they never put my hub caps on and the forgot to tighten some of my tire bolts on and I lost one when driving. They used to be the only place i would go. Now I'm scared to take my car there.
-
October 2023 by NIkki Hayes
Grants Pass Les Schwab is AMAZING!Great group of hard workers.. Nice to see they still come run'n!!
-
September 2023 by Lindsey Kastorff
Les Schwab on Union is the best! I have gone several times over the years and have always had fast service and caring technicians! Chris has helped me several times and has been extremely kind and professional and has gone above to help me!
-
September 2023 by Donna Flock
Customer Service is always top notch and they are professional and efficient when helping me with my car every single time I've needed them.
-
September 2023 by Jacques LeComte
I have been using this great Business for over 40 years. Always great and prompt service with the best quality tires in the country.
-
August 2023 by Seth W.
Preface: I taught suspension and steering at the community college level in the past as well as working as a suspension and steering tech for a number of years here in the Rouge Valley. I took my wife's car in for a flat at the Agnes Avenue location in Grants Pass. They found slop in the steering that was causing heavy wear to the front tires. I schedule future repair appointment. I later had the repairs completed. The alignment after the repairs produced a car that was unstable and spooky to drive at best because the back end of the car was unpredictable in turns that was no previously present (work performed on Friday afternoon). I returned the on Monday to have them fix a clearly misaligned car and return directional wheels that had been installed incorrectly to their intended location. Waited half the day to be told that they wanted to replace more parts and charge me for another alignment. Frustrated, I returned to the car to discover that the front wheels were still on the wrong sides. I returned to the showroom to inquire why one of my original concerns for the comeback was not addressed. They waffled , and then pulled the car back in to swap the wheels. The alignment tech (who had "aligned" the car on Friday finds a bad left upper strut mount (should have been caught during this initial inspection before the first alignment). Manager refunds the repairs and tells me that they are done working on the car and that I should take it to a full service shop. I carefully drove the car home and performed a string alignment (with good results) to repair the faulty alignment. Bottom line: Les Schwab on Agnes Avenue in Grants Pass cannot be trusted to do quality work, and the work that they do does not seem to have any real guarantee based on my experience.
-
August 2023 by C A.
I was visiting Grants Pass and blew a tire late on a Saturday. I did some research on the tires I wanted because My car was due to get new tires anyway. The site said I could get these tires on Tuesday. The cheaper set could be done on Monday. I set up the appointment for Tuesday. I arrived and 30 minutes later i was informed they only had 3 of the tires I had asked for. I had to get the cheap set that I could have gotten the previous day. I didnt feel a priority. They waited as I phoned family and got guidance. It took quitecawhile to.get the new tires. I asked if my spare had been checked out and was assured it was and that they even make sure it's put back where it goes. It was actually thrown in the trunk on top of my valuables that were covered by my dogs pool. No regard for my car, my belongings, or my frustration at not being told before hand that the tires i wanted were not available. My main question about the difference between the 2 tires was never actually addressed. I wasnt rude or nasty to anyone yet I feel that I became unimportant very quickly. We have used Les Schwab for generations and thos is so below what we thought they stood for. A few years ago, I had my tires serviced by another Grants pass location and had my lug posts stripped by a backwards power tool. It took a long time to rectify that and I was treated poorly like it was my fault. Im not a person to be hateful. The lug nuts were replaced by them for 2 tires but they made me pay for the others. Im not sure that I will use them again and family is feeling the same way. For my experience today, I was made to feel like " oh well, sorry". They didntneven offer to fix the problem or offer some kind of credit or discount. I do not feel respected or heard.
-
August 2023 by Rob F.
I am sorry to say that this location in Grants Pass, Oregon is terrible. This morning I discovered my truck had a flat tire. Since I have been a customer using Les Schwab Tire Centers for close to 20 years from California, Arizona, Nevada, Colorado, and now Oregon. I called the closest location to home, explained I have a flat and intend to air tire up and come in the man who answered said "no problem we are a bit slow and can handle it right away". So here I am. Arrived @0954 and now it's 1129 and a tech JUST moved my truck. From here on I will always get the name of whom I spoke to, and if they suddenly grew a crowd then I could ask for who I spoke with and try to get a defined time frame. All the poor girl at the counter could say was "sorry for the delay " Now my issue wasn't planned, and I had to just "pop" in. The one thing to remember is that this is a service business that can have heavy street traffic at the drop of the hat, so when you can make an appointment, but when you're a "drop in" as I was.... Simply take a deep breath and smile, as they are doing their best. Robert
-
July 2023 by Lori S.
Had to have my van towed in due to bolts that had snapped off. They had already called around to get the parts before we arrived, which unfortunately for my group had to be ordered and wouldn't arrive from the Ford dealer until first thing the next morning. They gave me the quote and told me that it wouldn't be more than that but could be less. When I arrived the next morning it was already being worked on and was ready before the expected time and at a lesser amount. They also let me know that since they were already replacing each wheels lug they noticed one of my brake pads was wearing more than the other and noted it on my paperwork. They also told me to get my lugs torqued after 50 miles just as a precaution, which I did at another of there locations as we were driving home. They offered great service, which can be difficult to come by in the repair world. I would definitely recommend this location! They took my bad situation and made me happy to do business with them!!!