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February 2024 by Florence Kemp
Jennifer and Rachel are great girls! Always helpful! Always full of smiles!! ?
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February 2024 by Shell Scott
Got a great deal on some new phone and the lady that helped us was amazing
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February 2024 by Ramona Meyer
I came I'm and had a problem with phone, and Jennifer helped me fix it she is so great always so helpful! I will send all my family and friends to metro grants pass!?
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February 2024 by Carol Davis
Jennifer and Rachel are so helpful and kind
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February 2024 by Cdy Fred
I believe I talked to Jenifer and she is the nicest person. She has helped me numerous times involving my acp program and other issues I was having regarding my service. 10/10 recommend she is awesome!
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October 2023 by James Engelsma
Jennifer went above and beyond to help me upgrade to a new phone, even came with a free tablet for upgrading! She was so nice and friendly and helped me with everything I needed. Highly recommend!
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September 2023 by Kenneth Payne
Had issues with Verizon due to not being full 5G got a Free new beautiful Samsung A54 case and screen protector for porting my number and switching the service is great and I've never been happier with a cell phone provider (first time Tmobile customer)
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September 2023 by Roxanne Cooper-Vieyra
Couldn't rate them any less filed a legal complaint against them for fraud and false advertising, also will be filling a complaint through the FTC. Follow up after response from this review left an email that night to Nicole Never heard anything back, as I said just poor customer service, false advertising and I couldn't rate them any less
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September 2023 by Patty Price
Rachel had such great customer service she helped me so much will definitely recommend others to go here.
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August 2023 by Oregon State Productions
The workers that helped me that day were very patient and informative helped me even transfer my current number over and helped me find the best phone to fit my needs. The phone service is even pretty good for living in a rural area. Overall satisfied with my switch over experience
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August 2023 by Tara Hayes
Rachel and Jennifer gave me the absolute best customer service I've ever received at Metro by T-Mobile. I have been with this company for many many years and this is the best experience I've ever had. I wished everybody cared as much as they do. I tried to take a photo of the two of them but they were too shy. Thank you so so much ?
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August 2023 by Diana Orler
BEST customer service ever! When ever I go in that store Jennifer helps me with any issues I may have she is such a keeper. I have sent all my friends and family to metro because of her!?
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July 2023 by maureen davis
These 2 women were fantastic!! Alicia had my problems solved in less than 15 minutes! Which is absolutely phenomenal since Quincy at the Roseburg store made me buy another phone at $119 because he couldn't figure it out in over 2 hours. These women are super polite, super fun and super smart!! I have absolute respect for and am so grateful for them! Need I say more.
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July 2023 by Elizabeth M
Awful service. We bought a new phone. After the initial data transfer, we were going to switch a 2nd phone on the account to the now empty phone. Except there was no empty phone. They don't have either the devices or knowledge [unsure which] to move data between phones. We said fine, we'll take them elsewhere to do it. Please refund the payment made for switching phones. They refused. They had switched which phones received our numbers in their system, but NONE of the data. They refused to undue this and provide refund though they could not complete the requested service. The assistant manager refused to allow us to speak with the actual manager. Do not recommend. Make the drive to Medford.
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July 2023 by Black Kat Creations
Crummy service. Bad experience. We were told AFTER paying for new and upgrading phones that they cannot transfer our personal data... except what's connected to Google. Unwilling to give refunds and unable to complete service. Don't recommend this location at all.
