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November 2025 by Shelly Hoffer
Amazing price and service
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October 2025 by Michael Best
Update: NOBODY FROM THE DEALERSHIP REACHED OUT AS STATED IN THE REPLY!
I called two months ago and attempted to set up an appointment for maintenance and oil. I had 5 services left on my plan and the plan expired at 61,000 miles. I was at 59,500 and the oil was due at 61,100. When I tried to make an appointment, the lady on the phone said I needed to wait until I get closer to the mark. Now they're saying that my service package expired and I have to pay for it. I'm beyond irate and Dave is completely incompetent. Not the first time Dave has been clueless about stuff since I have been going to Mock's. Terrible service from him and the dealership as a whole. Will be going back to Toyota for my next vehicle.
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September 2025 by Debra Burdette
After my car accident, I came to Mock Ford while trying to figure out what kind of car I wanted. The dealer was rude. Would open the smaller Broncos and walk away while I tried to ask questions. Insinutated I couldn't afford (without knowing what I wanted to put as a down or spend) the bigger Broncos, which is what I was mostly interested in. I decided to leave and go to Toyota because of the attitude. Grants Pass Toyota on the other hand was amazing and rolled out the red carpet.
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August 2025 by rick hill
Great service department
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August 2025 by Jex
The service department has very poor customer service. They answer at best 1 in 10 calls and do not call back when you leave a voicemail.
Even when you do get through to make an appointment, there are more issues. They are not ready to do any work at the time of your appointment. My car (2014 Ford Focus) needed a leak in the sunroof fixed. It took them 6 days to diagnose the problem (1.2 hours of labor), and a week to fix the seal (3 hours of labor).
Much of this delay was due to Keith. Keith gave no information without heavy prodding. He did not give me his extension initially, forcing me to call the main line 4 times to get an answer. Despite giving him both my landlines and cell, Keith did not call me and blamed my landline for him not calling for days after the diagnosis. My landline receives calls from everyone but Keith just fine.
Once I finally got through to him, he switched to calling the cell I had already provided. I still had to call up to 4 times a day to get him at his desk number, although he did eventually return my call (which is an improvement over the front desk).
He then called me on my landline to try to get me to pay for an oil change and had no issues getting through to my landline. After a delay in the repair I was not informed about, he forgot to call again and I had to call two more times to just get the okay to pick up my finished car. Then Keith didn't have the paperwork ready.
Not including the 4 days I spent calling to get an appointment, this short repair took 13 days and a dozen unnecessary phone calls. An absolutely exhausting process but it did get fixed. I'll never come here again for anything.
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August 2025 by Daniel Burdis
We went to Mock's because we wanted the repair done right. After two weeks we think they did the 3 hour repair, but the communication was horrible.
The red flags were there before we dropped the car off. If you call the service center no one answers the phone. If you leave a message no one returns the call.
When we finally got through to someone two weeks after we first called we set up an appointment. Then the second red flag.happened - Keith didn't give us an estimate. We told them what was wrong but they charged us $200 for diagnosis anyway. We called and left messages, and rarely got a call back. When they did tell us what work needed to be done we again didn't get an estimate, and so we had to ask for one. Then when the car was fixed we still didn't get a call telling us it was done so it sat on the lot.
In addition, they did a recall check but didn't tell us about it. We only knew about it because it was in the paperwork.
TLDR, poor communication, slow service, but we think they fixed it. We'll probably go to STAR Automotive the next time we need work done.
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August 2025 by Anonymous
I wish I could rate lower than one star. Taking the shuttle from Mocks Ford was like stepping into a mobile biohazard. The driver clearly hasn’t met soap or deodorant in a very long time. The stench in that car was so thick I could taste it. There's an air freshener that doesn't even touch the stench radiating off of him. It was absolutely nauseating!
It’s honestly insulting that a dealership thinks this is acceptable customer service. If you're going to offer a shuttle, maybe start by hiring someone who doesn’t smell like they lost a wrestling match with a dumpster. It turned a routine service visit into something I wouldn’t wish on my worst enemy.
Mocks Ford: buy some air fresheners—or better yet, hire someone who showers.
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August 2025 by David Erickson
Worked with Keith in Ford service on a mutual customer’s claim and had a great experience. He was professional, quick to respond, and kept me updated throughout the process. Everything was handled smoothly from start to finish, making it easy to get the claim completed without any issues.
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August 2025 by Aaron Wharton
Either don’t buy a Ford, or be prepared to drive to Medford for service.
The real problem here is their service advisor, David. I’ve now brought my 2023 Explorer in twice for warranty work — two different issues (this week was a safety recall) — and both times, with David as my advisor, my vehicle sat untouched in the same spot I parked it in at 8:00am, for an entire day. Two separate instances, two completely wasted days.
Yesterday when I arrived, David didn’t even have me on the schedule. He eventually found me by phone number and said something about waiting on parts, but that they’re here now. He had told me that he would be ordering them when I made the appointment, a week and half prior. When I asked if we should reschedule, if he doesn’t have the available techs, and since I had driven 40 minutes into town, he said, “No, no, we got it.” Clearly, he didn’t.
When I finally got tired of sitting idle, and by that time of day on a Friday afternoon I had a pretty good idea what was going on, I walked back to the lot to go pick my key up, and was met with excuses and no answers about why this happened, yet again. And even the line “the day isn’t over yet”. Wrong answer. A three hour procedure, starting after 2:30 on a Friday? Why did it need to be there right at 8:00 that morning?
It seems pretty simple. Parts got ordered, but my appointment was actually never made.
Buying a new vehicle and then being met with this level of disorganization and disregard for customers, multiple times, is beyond frustrating. This isn’t just a dealership problem — it’s a David problem. And it makes me regret choosing Ford.
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August 2025 by brad love
Thank you Casey and the Mock Ford team in Grant's Pass Oregon! You guys did an amazing job! We bought a new car from Medford and it was in the shop half the year that we owned it. Yes Brand new! We reached out to Mock Ford and they were quick, got everything figured out and went to the fullest extent in their service department. THANK YOU CASEY!
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July 2025 by Grace Horne
Mock’s Ford dealership was a God send. While on vacation we were going from Grants Pass to Brookings (we live in central California) and our truck pulling our 5th wheel broke down. We had both towed to Mock’s. They began working on the truck immediately and in 30 minutes we had our truck fixed. They had offered for us to stay on site in our trailer if they couldn’t get it fixed today. Everyone was so kind and helpful. Thank you to Lisa, Keith, and David you went above and beyond anyone’s expectations. May God bless you abundantly!
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June 2025 by Wayne Gover
One one recall, I had the initial visit, then a visit to install two doors, then three more visits to get the windows and locks to work properly. The 5 visits for one issue took about 4 hours each, month after month. Felt like they are doing bandage fixes to avoid a proper diagnostic and repair. The lounge is a burp off a hallway, not a customer lounge. Decoration and decor feels like a prison sitting room. This does not foster confidence in this being a place where owners care about the customer.
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June 2025 by Connor Upshaw
Fast, quality service at a reasonable price. I got my car back in just a couple hours. Staff were friendly and helpful. i highly recommend Mock's Ford for any vehicle check-ups and oil change.
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April 2025 by Carla Jacobson
I bought my Ford transit van here a couple of years ago, and still very happy with it! Excellent service and fair trade-ins.
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April 2025 by Vicki Eisner
We were just beginning a trip when our truck broke down three hours from our home. We had it towed to Mock Ford. They got us in and diagnosed what happened. They told us there was a couple of other repairs needed but those could wait until we got home. We told them we were not going back home right away, they said it would be best to fix all of the issues now. They were able to get the part and put us ahead of other repairs so that we could keep on schedule with our trip. That was the best news!! Mock Ford is the best! Thanks so much! Grateful our breakdown happen near Mock Ford!!
