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March 2024 by Colton Ridge
I have been with impqua bank for over 10 years, and im very dissatisfied with customer service that they provide very disrespectful and unprofessional
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January 2024 by Deborah L.
not a customer....I was wanting to get a question answered BEFORE opening an account. The question: "How do you treat joint accounts? Meaning are both people treated the same? as in do both have equal powers and access on the account" as odd as that sounds needing to ask that, I have found with some banks that only 1 person actually has full control. Anyway....after over a week, no response (I had emailed them as I could not get anybody to answer the phone) I sent another email telling them i've been waiting over a week and nothing. I finally get a response telling me that they cannot give me account details over email. OBVIOSULY not only do they not know how to answer emails, they don't know how to read and understand what was read. Hopefully they do better at counting money. Anyway, I found another bank that does provide equal ownership(and only took 1 day to answer) so I will be taking my business there. (edited for spelling)
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September 2022 by Dale Gleason
This bank has gone down hill significantly in their customer service since a recent merger. They have deleted an account without telling me, transferring $1000s to a debit account. Accounts will randomly quit showing up on my phone and I need to call (with a 20 minute wait) and ask someone to "refresh" the account so I can get to my own money. It's become about some illusion of corporate efficiency rather than the customer. I'm done and going to look for a local credit union.
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May 2022 by Roger Moore
They charge a $8 fee to cash your check if you don't have an account.
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March 2022 by Renee
The worst bank in southern Oregon! If you are moving to Oregon and you are looking for a bank do NOT trust Umpqua with your hard-earned money!
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March 2022 by Ray Swift
It's not the fault of this branch but this bank has become a joke.
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February 2022 by Lisa M.
Autumn at Umpqua in Grants Pass is the absolute best. She is professional, kind and is always helpful when we need something. As a small business owner, it is important to be able to rely on your banker. Autumn Violette is that person for us.
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February 2022 by shaun annis
I stopped at one of the other Umpqua banks in town and ask the one lady why they closed and slack of customers so the one on Midland is officially closed
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January 2022 by Steven Gutowski
Short wait. Pleasant service. No Hassles.
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October 2021 by Dave A.
Very good service, excellent locations and good people. Very good internet service, very flexible.
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January 2021 by dumo2043
I have been using them since they were colonial bank since about 1990 and they have always been great they are a little slower these days but that's because of the virus, I also forgot to mention that I mainly deal with the one on F street in grants pass, Oregon
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February 2020 by Gref A.
They have been wonderful to work with, branch manager is very nice, and everyone is alway ready to help out
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January 2020 by Sassy
Great service, plenty of staff and very friendly.
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August 2019 by Gracelynn Harrison
DONT WASTE YOUR TIME!THEY KNOCKED MY CREDIT DOWN 100 POINTS! THEY WONT RETURN PHONE CALLS! THEY DIDNT DESCLOSE ALL THE BASIC REQUIRMENTS!! RECKLES WITH PERSONAL CREDIT!
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July 2019 by Michelle Shaw
This week I went to deposit money into an account that I share with my son. Not only could they not find the account nor the money that was in there, they would not help me to find the lost money or the lost account.
