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January 2024 by Robin K.
I go into US Bank in Grants Pass often for the business where I work and every single teller is amazing. They are cheerful, courteous and very helpful.
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August 2021 by ed k.
The CEO cut back waaayy too far. Obvious layoffs, long lines just to make deposits. I refuse to do online banking, no matter what the Chairman of the Board decides for customers.
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July 2021 by Teresa S.
Us bank has definitely been a pain. I just got back from visiting family in the UK and had quite a bit of UK sterling left over. I went to the grants pass location and was told they do not exchange foreign cash as more ??? so I called us bank when I got home and that is their new policy.... What the heck is the point of being a bank? I have called other banks in grants pass and they all would exchange foreign cash if I was a member of their bank. Been with us bank for nearly 20 years....I am so frustrated and disappointed. I was told to travel 80 miles (round trip) to Medford airport and exchange it there.... But I cannot find out when they are open, or if there is even a foreign exchange booth there. Talk about being blown off.... Very disgruntled customer here us bank. Stupid policy for a so called bank.
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June 2021 by Teri B.
US Bank has got to be the worst I've ever dealt with. I have had so many issues but it's such a pain to try to switch everything over that I've ended up dealing with it for far too long. One thing in particular is If there is any significant issue with your card working, possible fraud, anything that causes a major inconvenience, good luck trying to get it resolved. The Sea of automation on the customer service line is beyond ridiculous. Yesterday, I was on the phone for almost 40 minutes before I could actually talk to the correct person that could help me. I was sitting in a gas station parking lot with my car on empty, late for work, and my debt card was being declined. I was stranded and I couldn't get anybody, or the correct person to help me for 40 %&#$@× minutes! This was not an isolated issue I've had with US bank either. This is the last straw!
