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March 2024 by Destiny Sanders
This is possibly the worst post office I have ever encountered. Lazy, rude, inefficient and flat out just suck. It’s not hard to deliver things. They will bring half of the packages and then deny that they can bring others. They pick and choose what to put in lockers or just not deliver. They have said they couldn’t get to my address on days that they had already delivered to and they refuse to install parcel lockers at the lobby. I have had to return several items due to them failing to carry out their contract.
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March 2024 by Robert Egbert
If I could give a negative review I would. I know this is probably going to fall on Def ears but I feel atleast here everyone can read my opinion. Instead of on some form that can get shoved in a trash can and forgotten about. It has been nothing but problems with our carrier and not bringing packages to us. She throws them in the rain to get ruined. yes I have lost hundreds of dollars worth of items ruined because of her. I got the excuse that there is no spot to turn around. Yet ups and FedEx with there giant box trucks have no problems. I've even had the post master out here and he said he didn't see any reason to not come down the driveway. And now I get a note saying our driveway is too bad to drive down. It's a dirt road and it's the rainy season. There are a few more pot holes for that reason but again nobody else has had any issues getting down my driveway and they driveway down worse paved roads everyday. Also when I went in to actually talk to someone face to face I get brushed off like they didn't have time for me and told it's someone else's problem. With that kind of attitude I'd be fired immediately. As an electrician by trade if I shut power off to your house to say change out a panel you would be pretty upset if I packed all my stuff up and just left you without power. It's called customer service and further more it's called fulfilling the responsibilities of your job. I could never get away with only doing half my job responsibilities why should they?
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January 2024 by Amber Derrick
Absolutely horrendous post office. Several times they have completely lied about attempting to deliver packages at my doorstep (I have a security camera pointing down at my front door). The latest batch of stupidity and outright lies was that they tried to deliver a package and the mailbox was full. I tried to reschedule a delivery and they refused to redeliver and instead returned to sender. Not sure how any of these people still have jobs.
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December 2023 by Lynn Bartlett
Usps throws packages in the driveway for anyone driving by to pick up.I’d love to talk to someone but they never answer the phone.
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December 2023 by Samantha Rose
Negative 5 starsFor the past 4 yrs I’ve had nothing but trouble with anyone here.First off the older women ! I’m sorry let’s bring someone new in she’s absolutely rude will never actually help resolve an issue. I don’t care if you’re the only one there smile be niceThen there’s the delivery ppl if your this lazy to lie and say there is not secure location when you clearly know there isI for one have done my share of making sure my location was approved and secureThis isn’t the first problem there have been many more !Ups had no problem coming to my gate as I was leaving they were very kind and helpfulIt’s just USPS that doesn’t want to do their job !
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December 2023 by Gmail Account
i just called in advance to ask about some mail pickup questions and the lady i spoke to was absolutely disrespectful. i actually had to speak to her out loud and address it to which she replied “im sorry that you perceive me as disrespectful but ~” and then went onto gaslight me while continually condescending my questions. turns out after 6 minutes of talking to her she had given incorrect information at the start of the call which caused the conflicting understanding. if i managed this place that lady would be fired in a heartbeat if i heard her speak to me so disrespectfully for no provoked reason at all. avoid this location at all costs.
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December 2023 by Jane
I suggest extensive customer service training for the woman who works at the window of this facility. I use to audit the P.O. for customer service. This is one of the worst examples I have seen.
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November 2023 by Shannon Holst
The woman that works the window at this location is such a wretch. She is extremely unfriendly and acts like she is being asked for a kidney anytime she has to do her job. Like literally eye rolls anytime she has to leave her chair, surprised her eyes haven't gotten stuck in the back of her head.
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October 2023 by David Tyree
I got a notice that my package was not delivered and returned to post office because the customer requested it. An absolute LIE. I never requested that. Who in their right mind wants to drive to the post office to pick up their parcel. I tried calling the Grants Pass Post Office to ask why…..you’d have better luck trying to chat LIVE with Elvis! The number listed is no longer in service!
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October 2023 by Kailah Clair
The mail carrier for my address does not deliver the parcels that are shipped to the address. My mail doesn't seem to have an issue with delivery when it's paper mail, yet parcels are suddenly undeliverable after me having the address for almost 6 years. Disgusting customer service and honesty just a lazy carrier.
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July 2023 by Brandon Weichers
Holy cow! Just called to ask a simple question and the lady was very rude. Just moved houses and ask how to get our mail. Whoever was working at 2:25 on Friday July 7th, try being a nicer person.
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June 2023 by Sarah Dickinson
This post office doesn't offer any retail services (i.e. you can't buy stamps/postage). Don't bother going to their site unless you already have that taken care of
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May 2023 by Ida Toro
Postman used to deliver to my door for large packages or signature required since I have a rural mailbox. Not anymore. Frustrating. Have to go to distribution center regarding the above to get items. What happened to old time service?
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May 2023 by James McQuain
Opens at 10am? No business should open at 10am. They will only deal with general delivery packages between 3 and 5pm, but close at 4pm. Just an all around poorly ran government facility.
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April 2023 by Calli Calvert
I dont know why but for the past 5 months my packages arent being delivered up to my house like they normally do. Im so tired of the pink slips that i have collected and have to work around my schedule to go and pick them up. I called when two packages didnt arrive and i went online for a redelivery and it still didnt show up. I called the next day and i was treated horribly and got cut off so many times to be treated like a child. My road follows the rules i have had packages delivered to my house before. What is the point of ordering things to my house if they cant be delivered. I have medical supplies that i have needed and still havent received them. Called again later on to be talked down to again by these people. The people that run it is a joke and disrespectful.
