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May 2023 by Warren Edwards
I had a transfer case rebuilt by these guys and the turnaround time was less than 2 days. Got it installed with no issues and was out wheeling the same day. Lots of new hardware and everything came back so fresh and so clean! I almost rebuilt it myself but for the price I paid. $1143.88 + $48 shipping there it was a deal. The rebuild kit itself is $600, so the extra is worth the headache I avoided. The build is a little cheaper if you dont choose the aftermarket bracket. Thank you for the great work!
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April 2023 by Warren E.
I had a transfer case rebuilt by these guys and the turnaround time was less than 2 days. Got it installed with no issues and was out wheeling the same day. Lots of new hardware and everything came back so fresh and so clean! I almost rebuilt it myself but for the price I paid. $1143.88 + $48 shipping there it was a deal. The rebuild kit itself is $600 so the extra is worth the headache I avoided. The build is a little cheaper if you dont choose the aftermarket bracket. Thank you for the great work!
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October 2022 by G S
Horrible customer service. Was sent wrong parts. Had parts missing. Called multiple times and was told if I ordered the parts again they would send the correct parts this time with a return shipping label for the wrong parts. No return label sent when I placed another order. No missing parts included with order. Called again was told the shipping manager would decide what to do. What the heck is going on over here? Vehicles been taken apart for a week now waiting on the missing shock bushings.
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July 2022 by Gunner The Labrador Retriever
Horrible customer service. Was sent wrong parts. Had parts missing. Called multiple times and was told if I ordered the parts again they would send the correct parts this time with a return shipping label for the wrong parts. No return label sent when I placed another order. No missing parts included with order. Called again was told the shipping manager would decide what to do. What the heck is going on over here? Vehicles been taken apart for a week now waiting on the missing shock bushings.
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July 2022 by Gucker Tott
Good selection on the website, but as other say...do not depend on staff for any help. They are nearly clueless about the products they sell and become frustrated like little panzees when you confront them with the misinformation they spread. They do not stand behind the products they sell and are happy to send you products others have returned without checking the condition of the returned item. Bad business.
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June 2022 by Bigmatt503
I talked to Matt before my order and even talked to him after I placed my order. He was helpful and seemed liked he knew what he was doing.. My order (eibach lift kit) arrived today and looks great.Don't believe everything you read in the reviews. Matt was friendly and got my order right. Thanks so much and I'll be ordering from you again.5/29/22 update. My 2021 toyota tacoma has been fantastic with my new eibach pro kit. It rides firmer than stock, but is great on and off road. Fantastic lift kit
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May 2022 by Will
Not sure why they have bad reviews. I've placed about 10 orders with Wheelers and I've never had a bad experience. I'll continue to order with them.
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April 2022 by Manny Tavan
Order from them only if you like to wait forever and hear excuses after excuses. Look up their Facebook reviews as well. How is this company still in business makes no sense to me.
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April 2022 by Manu T.
They sell you things they don't have in stock and make you wait forever. Run far away from this company. Check their reviews on google map and facebook
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February 2022 by Joshua Garcia
It's been a non-stop nightmare. Initially they shipped the wrong front springs. Wheeler's required me to pay for return shipping even though it was their error. I sent in all their required documentation for a return and was promised a refund. 3 months later (today) I get a UPS notification that my items are delivered to a house I already moved from. I called to ask why they shipped the order and they had no record. I already purchased from another vendor. Such a frustrating experience. Still no refund. The guy I talk to never transfers me to the person managing returns and lies to me about getting a refund. Would not recommend.
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February 2022 by Austin Welling
BUY ELSEWHERE! Worst customer service in the industry! Arthur Ashley sold me the wrong parts, the wrong parts were installed on my truck and unsafe to drive! Josh Glidewell (supervisor) refused to correct my issue and blamed the issue on me, said it was my fault! They turned a one day job into a two week ordeal. These guys are a joke and I reported them to the BBB
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January 2022 by Logan Hayden
Horrible company with extremely rude staff! Spend your money elsewhere. Waited over 4 months for an $40 order of small hardware that I never ended up receiving. There were some technical difficulties with usps that led to the package being stuck at a facility in California. After about 25 phone calls to customer service at wheelers over the course of 4 months getting the same excuse about their “returns lady” being out of the office and that I would get a call back later that day I came to the realization that I’m never going to receive this order. I’m a very chill and understanding person and have been very friendly in my interactions with the worker at this company because I understand that accidents happen. But my last phone call with a guy by the name of Matt in customer service sent me over the edge. If I owned a company I would be embarrassed if I had an employee this rude answering the phone. Finally had to cancel my order. How hard would it have been to just resend me out a new package instead of playing this back and forth game? What a joke
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December 2021 by Brad C
Wheelers offroad used to be great. My last purchase I got a wrong part shipped and I've been trying to get it resolved for a couple months now and there is a huge lack of communication. I would like to actually receive the correct part that I purchased but I dont think that is going to happen. I will be avoiding the trail-gear family of companies because I have had similar issues with allpro offroad. The customer service and communication just isn't there with any of these companies. A little bit of communication goes a long way.
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November 2021 by a j
These guys are awesome!!! I probably changed my order twice and they all ways helped me out. Super awesome staff and full of knowledge.I can’t say enough about my experience with them. Just perfect, every company should operate like wheelers off road!
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August 2021 by Nathan Cunningham
Travis and Matt were prompt and friendly when answering my calls about different lifts and specs. They even helped me select an OME (Old Man Emu) for my 1st gen Tacoma that will work specifically for my truck. When I called to check on shipping they were able to get it moving faster than I expected and called me back within an hour with updated tracking. These guys rock!
