-
November 2023 by Michael M.
Well yelpers, 3 years ago when I used this automotive repair shop, I would have given them probably three or four stars. Their cost was high and a couple of times they did not complete my job and I had to take the car back for them to complete, but on the all, they did a pretty good job. I moved out of the Portland area 3 years ago but I am now back living in Gresham. I have a new vehicle that needs repair work. After thorough research on the area of what repairs my vehicle needs, I have concluded that it probably needs ignition coils. Three days ago I called AAA Auto repair and asked if I could bring the vehicle in for them to inspect and repair. They wanted to call me back. That was okay. Today, I called AAA Auto repair and talked to Karen, who is the owner's wife. She and her husband Steve and their son are very pleasant people to deal with. But today she dropped the bombshell on me that in order to get my car fixed at her mechanic shop. and even before she would even come near my car or touch my car, she had to have a covid-19 test done on my vehicle. What?! That vehicle has been sitting in a grass field parking lot for the past 3 weeks and I have never heard in the news or otherwise of a vehicle contacting covid-19. Anyway, for them to even touch my vehicle they wanted me to hand over $400 upfront for a covid-19 test on my vehicle. I have never heard of that before, but I was not going to fall for this added unneeded expense. I basically thanked Karen hung up and since then found a mechanic in the Gresham area that will work on my vehicle and doesn't need to test it for covid-19. In fact, when I mentioned that to the new mechanic, he laughed. Anyway, fellow yelpers be a little concerned about AAA Auto repair in Gresham. They now seem to be coming up with new, ridiculous, and nonsense for you to even bring your vehicle to their garage. Anyway, finding this new mechanic, I am totally happy and I do wish Steve, Karen and her son the best of luck in their endeavors, but I would advise them to put a little more time and effort into fixing the vehicles then find excuses not to fix them. Thank you.It is now a day later and I have had the opportunity to speak to many of my past colleagues and friends regarding the probability of my 2017 Dodge caravan contacting covid-19, and they all agree that they have never heard of a case like that and to be told that my vehicle is suffering from covid-19 is ridiculous.
-
August 2023 by Tastey F.
After reading some of the seemingly bot reviews that give this place a one star, i had to post a quick review. I went here about a year ago however, this shop took in my complex and modified japanese sports car with zero quims.. and man they did an amazing job of repairing it. Said car was very tiresome to work on, and theres no room to work and its repairs are difficult (i say this because i had to work on it a few times... at least compared to working on an old truck etc). They charged me an extremely fair amount and also let me know about everything they thought of the vehicle and potential future issues. Mind you i took this same car to 2 other shops before going to them, both those other shops attempted to overcharge me and were also unable to fix the issues properly. All About Automotive fixed my car the right way, the first time. at a good price. Highly recommend, its been awhile but I plan on taking my car here for the next repairs that may be needed. Thank you for the service you provide to the community!
-
June 2023 by Google user
The owners are exstreemly knowledgeable and explain what is or is not happening w/your vehicle. The A/c initially was not working. They diagnosed the problem and fixed it However, it still was not working properly. When They heard I was not satisfied, they phoned me immediately and serviced the car just as quick. They really went out of their way to make sure I had a satisfying experience with their services. Thank You for being one of the few honest companies. That's Rare to find, deserving a medal of achievements!
-
February 2023 by Misty Hawley
They got me on the schedule in a timely manner. Front staff are friendly and helpful. My little Mini is so much happier after they worked on her!
-
January 2023 by Sebastian H.
better off using a random off of Craigslist, terrible customer service and I was just coming in with questions on what services they offer. Explains why they don't pop up on google when you're looking for auto repairs in the area. Go with one of the better options And don't waste your time or money.
-
January 2023 by Lisa York
All About Automotive is a great company. They were caring when I told them I was in a hurry. They were able to diagnose the issue with my car quickly and had the part the next morning. They are efficient and trustworthy I would recommend them over and over again!
-
January 2023 by Olivia Pennelle
I was going to take my car to Subaru who wanted nearly $800 for the 30k service. All About Automotive were considerably cheaper, quicker, friendlier, provided a comprehensive photo report, and had my car turned around within a few hours. Excellent service.
-
January 2023 by James Betzer
I had an emergency situation with my car on I-5. Karen talked me through what to do and we got the car immediately into the shop. They had me fixed up and on the road the SAME DAY! What a great group! Thank you!
-
August 2022 by Juston Olesen
Thank you so much for an excellent job, great communication and making sure my truck was repaired properly ! Check engine light is finally gone, super satisfied, 5 stars all day, highly recommended ?Service: Auto engine diagnostic
-
August 2022 by Kenny P.
Walked into this shop for a repair estimate, the mechanics wife was not helpful and said She'd have to talk to her husband who owned the place. She walked to the back of the shop to get said mechanic but said "she was warning me about him" then came back and said they couldn't help me with my automotive issue. She did not ask many questions and the whole situation felt like they just wanted me to go away. Awful customer service, don't know how a place like this is in business.
-
July 2022 by H Beasley
It's about trust, and I do trust All About Automotiveto do a thorough job of analysis, documentation and repair. Helped my vehicle get to 250,000 miles and now I'm shooting for 300k.Services: Vehicle safety inspection
-
June 2022 by Nick Fonseca
All About Automotive replaced my shocks and struts. Fast and super friendly. The other plus was they beat a quote by over $1000.00!!Services: General repairs & maintenance
-
May 2022 by Daniel Barrett
98 Dodge Ram 2500 V10 Magnum; new spark plugs and wires; serpentine belt and brake flush.Knowledgeable, passionate & very fare pricing with amazing quick work. Will definitely be a return customer! Debbie is awesome and reaffirmed my decision in choosing AAAuto. Thank you!Services: General repairs & maintenance
-
April 2022 by Misty R.
DO NOT BRING YOUR CAR INTO THIS SHOP. Their 5 stars review must be fake account created by the owner themselves. We brought our car in last week. And everything that they were pricing us that need to be replace were all over priced. After telling the admin team that will just do the one thing that they recommended it to be fix. They have a completely different attitude towards us because we didn't want to spend $4,000 worth of stuff they quoted us for. Brought it to another mechanic shop they mentioned certain parts wasn't place back on correctly due to ( All about automotive). All the problems was fixed with half the cost of what AAA quoted us for. This place is disgusting and will make sure they can charge anyone that walk through their door every single penny that they can.
-
January 2022 by Deanna G.
I have an older Prius and have always taken it to Toyota for service and repairs. I was quoted $1200 for a 120,000 mile tune up at Toyota; that's a pretty big chunk of change. I thought I would shop around and remembered All About Automotive being members of the local Chamber of Commerce so I gave them a call. For less than $500 I was able to get the tune up. My car is running much better and I really appreciate the customer service in the office. Thank you All About Automotive, I will be referring friends and family.
