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March 2024 by Jr S.
ON 2 26 24 I spent over 1000 dollars for a set of new tires here. They put them on and on the way home I noticed vibration just above 60 MPH. I drove them into the Vancouver, WA location. They informed me that the brand new tires were not balanced when installed. Enough said.
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December 2023 by Rickey Lerman
Excellent service, whole team was friendly and helpful, store closes at 6 pm and they kept taking customer's all the way till 6pm. Cody was the tech that helped me and he was very knowledgeable and professional as well as friendly. I've always been a les scwab person, but this experience changed my opinion. Thank you all.
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December 2023 by Anonymous Coward
First time last year at this location was a good experience. Specific tires in stock, installed quick and on my way.This visit however, no attention to detail and poor work. Wheels left dirty from tire install, tires left with covered in white haze, weights installed so far out that they're not even on the flat of the wheel and poke out the front (silver weights on black wheels), one of the valve stems is loose (why would you even mess with the valve stems on a brand new car??), and I explicitly asked for psi to be set to 29 lbs as recommended for this very light car and even still it was intentionally returned to me 38 on the driver's side, 32 on the passenger side "so when winter comes it'll be about right." I did not ask for your opinion and you did not do what was requested of you, not even the same pressure stone the car.This is just unacceptable all the way around .
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December 2023 by Jeshua Milbradt
When an associate was checking tires I had brought in to see if they could be serviced, he ripped open the tire bags I had on them without asking, when he could have easily untied them. They could not service them because they were too old which I understand.On a separate note, I had ordered new wheels I wanted swapped out with my current wheels. I was told it would be a 3 hour wait. So I waited in the lobby. It ended up taking 4 hours 45 minutes. When they were finally done and I was leaving, I checked my old wheels and found that they had not put my old lug nuts with them. So I had to go back and get them from them.If you do decide to go here, make an appointment first.
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November 2023 by Terry Amundson
Excellent service. Friendly staff. Quick turn around even without an appointment. Online tracking of progress so you can hang out someplace else and know when your car is ready. And the price matching is a huge selling point.
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November 2023 by Matt Phelan
Came in last week for a set of 4 tires. I had called ahead with the specific tires I wanted, they were not in stock at the store. So, we setup an appointment for the next day. Their Portland warehouse had a hiccup and turns out they did not have the tires, had to be shipped in from Washington, which delayed things by another day.But, throughout, the staff communicated with me effectively and courteously well before my appointment time.As I was pulling in for my appointment, I ran over something that punched a hole not only in one of the tires, but through the wheel itself!Didn't realize it had gone through the wheel, once the wheels came off they had to inform me of the bad news. Went ahead and mounted the new tire on my full size spare wheel, which is steel and not a matching aluminum wheel.They were nice enough to put the loose tire that was originally mounted to the spare wheel back in the car along with the wheel. I snapped this photo of the wheel and just asked if they would dispose of it for me, which they did.I went out and found a matching used wheel myself and brought the car back today, fully expecting to pay for mounting and balancing 2 more tires to dismount the tire from the spare wheel, swap it to the replacement wheel, and mount the loose tire that was my original spare back on the steel wheel.But no, it was done at no charge!Pleasant surprises like that keep me coming back to give them more business for sure.
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September 2023 by Nick
Drove 2 hours to the Gresham store after setting up an appointment the day before. Arrived on time to a really busy shop at 11:30 AM. Got processed in and was told my new tires would take about 90 minutes to get done. Saw my truck pull into a bay and the new tire install began. About 45 minutes later, one of the the technicians called me over and said there was a problem with the tire inventory. He presented some alternative solutions, we agreed, and I ended up getting my truck back with a better product for less money in the same amount of time. Great job on the Discount Tire team to recognize a problem, share it with the customer (me) and execute an amenable solution. This is why I have been a Discount Tire customer since 1982.
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September 2023 by Chairty Junker
I've bought 4 sets of tires here. 2 sets I utilized the price match guarantee and got a great deal. This last visit I had the tires installed in house. I showed up early for the appointment I scheduled online and was taken care of quickly. I was given an ETA of 1hr and my vehicle was returned to me in less than that. The staff are friendly and the waiting area is clean. Bathroom is open to customers. The only thing I can't weigh in on yet is the protection plan. However I've heard and researched that it's a great deal. 10/10 would recommend ?
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September 2023 by Ash M
I had a great experience at the Discount Tire at 870 NW Eastman Pkwy in Gresham, OR. The entire staff that I talked to and saw interacting with other customers were kind, courteous, and knowledgeable. They let me know the best and worst case scenarios when I walked in to have my flat tire checked. In the end, they were able to fix my flat tire at no charge! There was a long wait because a lot of people were having tire troubles, but Discount Tire still serviced my car and got me out the door about 45 minutes sooner than anticipated! The shop itself is clean, air conditioned and comfortable. I definitely recommend it for all your tire needs!
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September 2023 by Hannah Ashley
The service here is always quick, thorough, and friendly. I get the same attentiveness wether I’m in for a (free!!!) tire patch/fill or a paid service. I’ve never been spoken down to which is refreshing. Unless I move, I’m a lifelong customer here.
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July 2023 by Christopher Bothwell
I had a great experience with Discount Tire Center in Gresham. I came in with two tires leaking air and they took care of the problem right away. Great customer service. I'd like to make a specific thanks to Kody. Your professionalism is greatly appreciated.
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July 2023 by C B
Great friendly and fast service! It can be extremely busy I got lucky coming day after 4th of July and wasn’t busy in and out in an hour but definitely helps to schedule ahead of time.
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July 2023 by Kevin Shilbhadra
We drove down from Seattle and they gladly accommodated us! All the employees here RADIATE KINDNESS, they all have such beautiful smiles and are courteous. They are professionals from the folks at the front desk, to all the staff who work on the cars. They are knowledgeable and do a fantastic job!I highly highly recommend them if you have any tire needs. Thank you for taking such good care of us!
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July 2023 by Danette Leon
Thank you, Discount Tire, Jakob, and Kody, for providing an exceptional customer experience and ensuring my safety on the road! The overall atmosphere at Discount Tire was welcoming and customer-centric. The staff members were courteous, friendly, and genuinely invested in helping customers. The waiting area was clean, comfortable and the location is around so many other stores making the wait enjoyable.I cannot express enough gratitude for the exceptional service provided by Jakob and Kody at Discount Tire. Their professionalism, expertise, and genuine care for customer satisfaction truly exceeded my expectations. Thanks to their efforts, I left the store feeling confident and secure in the knowledge that my tire was in excellent condition.
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May 2023 by Brian S.
I've been a customer here for a long time, and I'm gonna tell you I hate spending money. I just dropped about $1,300 here, and I'm happy with the service - it is always good - and I am confident the product is top quality. My family is safe traveling in my car, and THAT is the best feeling. If you are like me, and you pinch every penny until it whimpers, this is the place to spend your money!
