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February 2024 by Kacie
I used to drive across town for the great work and customer service provided by Jay Schwartz. This location has drastically gone down hill since Jay left. Decided to give them a chance for a simple alignment, horrible idea. Myself and family members used to bring personal and work vehicles to this location, never again.**Update. I took my car to another Firestone location and they confirmed that the techs at Gresham firestone messed my cars alignment up worse than when it came in. Also Gresham Firestone quoted me $233 to replace my tierod that supposedly needed to be replaced. Turns out my tierod is just fine, no replacement even suggested! I plan to call Firestone’s customer service rather than respond by email. This is so wrong and concerning.**
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February 2024 by R Anne
I had the best experience getting my tire replaced thanks to Naomi. She went above and beyond what was required, is great at communication, and was so helpful. Car issues are stressful and she treats the customer with care. Firestone is lucky to have her!
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January 2024 by Robin Harkless
Super responsive, easy to get an appointment, reasonable service costs, friendly front desk and technicians, and efficient in-and-out service. Thank you for making this experience so painless!
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January 2024 by Mary Bear Rigby
Where to begin.We made an appointment, got the confirmation email and everything. Husband drives almost an hour to get there and 1) they don’t have the tires 2)the technician called out 3) they never called us to reschedule.After they apologized profusely, it was agreed upon that they would deduct $100 from the labor for the inconvenience. Ok cool.Husband takes it in today to get the tires put on (finally) and they tell him that they can’t give any sort of discount (even though they committed to it)F grade customer service.Never using Firestone again. And absolutely will be sharing this experience with friends and family to deter them from using this place.Do better..
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January 2024 by Daniel Canham
Got a set of 285/70/17 Destination MT2's here for $1,384 without the warranty (would have been over $1,600) costco has the exact same tires for $1,279 with a five year warranty included. But they had them in stock, I wasn't particularly happy that it took three hours to put four tires on with an appointment, but they were installed correctly. 4/5 for pricing and time. Otherwise good shop.
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January 2024 by Thomas Cashman
Courteous staff, accurate estimate of how long it would take. This is my go-to place for regular vehicle maintenance.
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January 2024 by Yelena Stone
I was driving to our favorite trail on beautiful sunny New Year Day when suddenly I started having car issues. Firestone was the only place open out of all the places I called. Not only they fixed my car on that same day, but they also moved me to the earlier appointment so I could still go and enjoy my hike. My doggies and I were very happy.
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December 2023 by Red Dragon
These people didn't know jack, it seems they were lost in the wood without a map. I had my car there for alignment and they were looked at each others and scratch their heads and just like they never saw a Toyota car before.
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December 2023 by Pete PT
What a godsend this place was! We popped a tire on a Portland freeway on our way back to Bend and these folks were the only one open on Sunday. They were already busy but fit us in and worked with us to find a solution.Naomi especially was an awesome customer service rep. She went above and beyond to help us out. Even kept her cool when their credit card machine went down.Highly recommend!
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December 2023 by Patricia Phillips
Great customer service talk to me about everything that needed to be done on my vehicle and didn’t pressure me to buy things I didn’t need
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November 2023 by Manuel Gutierrez
Got my car aligned and wheel balance to this location and they did such an amazing job! They even tire shine my tires!
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October 2023 by Diane Enslow
NEVER using Gresham Firestone again.Inferior parts.Did not honor their policy, 'We will fix it until it's right.'I went into have front and back brakes replaced. Spent over $1,000. After they finished and I was driving away, I heard the same grinding as before they 'fixed' them. I went straight back, and told them the sound/noise was still there. I was told it would be a few days to get new parts in.I'm an uber driver. I can't be driving with non-working equipment. Lost several days work on this fiasco.Went in for Second set of 'new' brakes. Same problem, did not even leave the parking lot. Same grinding on my front brakes. Made an appointment with their technician. They told me it was my driving. Even though I hadn't even left the parking lot. And refused any further assistance. Spent over $1,000!I took my car to my personal mechanic at 3C Automotive. And he replaced the inferior brakes with new products. Had to spend another $500+. But he fixed the problem. I've not had any grinding. At all. And can safely go back to work ubering. Still angry at the treatment I received from Gresham Firestone. I will never go back there. They definitely don't honor their guarantee.Service: Brakes
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September 2023 by randy bowen
Made an appointment online got a call back from the shop to confirm it told them what tires I wanted that i'd found on their site and he said all those don't exist anymore but I can get you other ones that were much more expensive I like their tactics.
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September 2023 by Hannah
I have been coming here for over a year. I do not appreciate that they try to slip on extra charges. You have to pay attention to your work order. They seem to care more about sales than the customers here. Since I have my life time alignment here I will continue for that, but that’s it. It’s so common to find car shops taking advantage of women and when I was first coming here I thought it was different. Disappointing.
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August 2023 by Carmel D.
Paid $65 dollars for a check engine light from these folks to tell me what was wrong with it. They said 7.980 dollars for repairs! 2013 Subaru $20.00 Map Sensor was replaced from the auto part store. The check engine light was off after the sensor was replaced. Utube your problems. Get your answer from Utube!. Never will I ever go to them again! Just brought $800 in tires from them less then a month ago. I will not spend another dime with them.
