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March 2024 by Logan B.
$118 for the cheapest oil change in my Subaru? With no other special service and no filters or anything being replaced? Is that a joke? I pay no more than $70 at all the other locations. This place is a rip off. I feel bad for the teenage girl in the lobby with me who got hit with a $650 bill. All she wanted was an oil change hahaha Absolutely go somewhere else people, this place is a scam.
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March 2024 by Cassie M.
Do not come here. I usually use jiffy lube for my routine oil changes, but will be finding a new place. I came for my last oil change and the tech told me I was due for spark plug replacement. They quoted me $160 for this service. I came 2 weeks later for the spark plug replacement and was quoted 35 minutes for completion. This is when they told me the price would be more than double what they quoted- over $400. Wtf. I left immediately after this. How dare you prey on vehicle owners by throwing around numbers that are not accurate. Bullshit. If you don't know the price, you shouldn't be quoting the price end of story. Mind you, I was quoted $160 on two separate occasions and had a print out that said it would be $160 for my vehicle. PREDATORY. Literally go anywhere but here.
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February 2024 by Kimberly Dahl
I just went to Jiffy Lube at the Gresham location. I asked for an oil change. I had a 25$ coupon for an oil change and asked that they honor that coupon. they sent me to the waiting area and drove my car into the bay. I was not told how much the oil change would cost even after I gave my information at the desk. The tech came back and asked if I wanted to change my oil filter or cabin filter and quoted 32$ for the cabin filter which I opted to do and 14$ for a new transition cap. when all was said and done I was handed a bill for $175! for an oil change after my $25 coupon. l looked at my receipt and saw they had charged me $47 for the cabin filter and $112 for my oil change. I was shocked and feel misled. I told the tech this and was told by him that we had discussed prices 3x and I should not be shocked by the price. I will never use Jiffy Lube again and feel that that I was tricked. don't learn your lesson the hard way like me- avoid this business.
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February 2024 by Steven Ross
My wife went the Gresham location with a $25 off coupon and was charged $175.55 . We were shocked! $112.99 just for the oil change. They doubled the cost of the cabin filter resale value said it was $30 then charged $47. They argued and said my wife was wrong and that they told her "What'll want us to do?". No up front costs on the oil change were mentioned. Dumb of us to use this service. I use a lube service out of efficiency to cost ratio. This is not that. This is ridiculous, a rip-off and they treated my wife with disdain. If I could, I would remove the single star I gave.
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January 2024 by Steven R.
My wife just went to the Gresham Jiffy lube with a $25 off coupon. She never got an upfront quote on the oil change. They asked her if she wanted a cabin filter and quoted $30+ dollars, which in itself is an amazing over-charge, but she opted for it anyway out of time. Why not, I'm all ready here. When all was said and done she was charged a total of, after a -$25 coupon deduction, $175.55. Whew! $112.99 for the oil change alone including the -$25 coupon discount. So $137.99 for a simple full synthetic oil change! $46.99 was charged for the $16-25 cabin filter that she was quoted $30. Then a few other charges. When she questioned these charges, she was treated with disdain. Just another dumb woman attitude? Possibly, but they definitely argued giving her a feeling of your loss for being naive and said," what do you want us to do?". This is outrageously over priced, a rip off, dishonest and just rude. This made my wife feel small and we believe they knowingly took advantage of us. I would remove the single star if I could and refuse to ever use ANY Jiffy Lube again.
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January 2024 by Kimberly D.
I just went to Jiffy Lube at the Gresham location. I asked for an oil change. I had a 25$ coupon for an oil change and asked that they honor that coupon. they sent me to the waiting area and drove my car into the bay. I was not told how much the oil change would cost even after I gave my information at the desk. The tech came back and asked if I wanted to change my oil filter or cabin filter and quoted 32$ for the cabin filter which I opted to do and 14$ for a new transition cap. when all was said and done I was handed a bill for $175! for an oil change after my $25 coupon. l looked at my receipt and saw they had charged me $47 for the cabin filter and $112 for my oil change. I was shocked and feel misled. I told the tech this and was told by him that we had discussed prices 3x and I should not be shocked by the price. I will never use Jiffy Lube again and feel that that I was tricked. don't learn your lesson the hard way like me- avoid this business.
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December 2023 by Abby O.
I love this Jiffy Lube! I've been coming here for over a year now and have been in on many occasions for different services. Every time I've been in for a service they always go above and beyond with hospitality and service. You can tell that they really value getting you back on the road in good condition. If you ever need an oil change, filter change, or rotors and break pads, I would highly recommend this Jiffy Lube. For someone who also isn't very car savvy, they also take care in explaining what's going on and how maybe a cheaper option would suit you better. They will take care of you (don't listen to the negative comments. They lie!).
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December 2023 by Nancy Wilson
The staff were friendly, quick as could be and laughed at my jokes..doesn't get much better!
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December 2023 by Brandon P
There is only one thing I ask when going to a service shop - be honest and do good work. Unfortunately this location damaged my vehicle when replacing the cabin air filter (which I never requested to be done) and never told me they broke the cover. I discovered it was broken when I removed my glove box to verify they actually replaced my filter!Yes, Ford has a very poor design that has weak plastic clips- but you broke the clips, didn't tell me about it, and left the broken clips in my glove box!The cover needs to be on correctly for the filter to work correctly.I would have been completely okay with the entire situation if you had #1 shown me the "dirty" filter and asked ME if it was okay to replace it and #2 told me you accidently broke the clips - it was reparable with two screws... an easy repair. Don't just leave the broken clips in my glove box and put it back together and expect me to find it in six months from now.
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October 2023 by Nathan G.
went in for oil change, ended up with oil all over the seat of my car. will never go there again, check BBB for their rating it is a D- !!! terible.
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September 2023 by Clifford Thornton
I applaud their service. The workers seemed nice enough for the 15 min. I was there. The oil change is supposed to be $54.99 for the basic synthetic blend. But because I have a European car the basic oil change was quoted to me at $178. Special oil or something. I didn't quite believe that so I went to Valvoline and they told me because the year my car was manufactured they could do the basic oil change for me $74.99 more than I could afford too but because I felt like Jiffy Lube lied to me I decided to go ahead and have Valvoline do it and I bought windshield wipers because I feel like they were honest. I feel like Jiffy Lube lied to me because I asked was there anyway that we could just a synthetic blend and they were very adamant in saying no. Now either Jiffy Lube didn't do their research,or were trying to rip me off, or Valvoline lied and had to have my business, but something doesn't seem right. If Valvoline lied my engine will tell me. Funny thing the last oil change this car had from a previous owner was from Valvoline.
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September 2023 by Lawrence
Thank for the service....Oil Changed &I had to add oil 2 day later after an oil Change at Jiffy Lube on Burnside in Gresham. To busy up sellingan forgot never changed the Oil in the Dam car. I paid $130.00 for a oil change I never got. I was wondering why you guys did put the sticker in my car for the next 3,ooo miles. That's okay... I will inform my Friends & Relatives, don't come to your shop, not professionalYoung Kids , New GenX.Have a Great Future !
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September 2023 by M Maddooxx
The team made an effort to make sure things was done the right way and double checked everything as they went. I could not of done a better job myself!!!
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July 2023 by Chris S.
Horrible service. Will not return. If you like your car, do not take it to Jiffy Lube.
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July 2023 by Blaze Crawl
Stephen and the crew were great. Focus more on pride, worry less about time.
