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May 2025 by insaniac13
They didn't have the phone I wanted so they told me their delivery days and when to call back to see if it was in stock. But the phone doesn't even ring? It goes straight to voicemail. strange that a phone store doesn't have a working phone.
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December 2024 by julie s
They would not let me lower and pay my son's phone bill. He did not want me to help me because he was not going to profit much of anything off me?
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July 2023 by Mario Alberto Alfaro
Good service
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July 2023 by A.B. B.
So disappointed to see that one of the world's worst customer service employees is still providing unhelpful, rude, unprofessional, disinterested "service" at this location. Zarya or Zenya or whatever her name is has never once done anything to help me when she's been working in the store. Today, her charming response to my concern was "that sucks" and "are you sure you didn't just push the wrong button and delete everything?"Absolutely useless. I left irritated and with zero resolution to my issue, as always. Someone please drastically retrain or release this poor reflection on the company at large.
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June 2023 by Jeanie Nonyabiz
Very helpful n polite/kind at this store!
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May 2023 by Dan Dan
I was trying to get my phone activated for a couple days, but kept encountering multiple issues after more issues with my phone, other stores, the self service website crashing, a required but hidden second IMEI, and more. Finally, Valentines I think the employee's name was able to do some sort of service call override and get it activated. My new phone is working great now!
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November 2022 by Marceyah La Bow
Oh my gosh the girl was beyond rude she deliberately didn't wait on me and was speaking Spanish to her One customer I asked her a question very nicely and she was very rude in her response
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October 2022 by Noah Conner
Went in to upgrade my wife's phone decided on the galaxy a53 5g. Full price for phone is 469.99, new line is 199.99. Upgrade price was told was 26.11 for 12 months has to be financed that comes to 313.32. Said fine we will finance. Get done about to walk out they hand me the receipt and it says I financed 469.99, I said why does it say 469.99? They said that's just the full price of the phone not what you financed, I said are you sure that's not what it says here. He said ya your good that's not what you financed. OK thank you! Call the finance company no I got charged the full price for the phone. Scammed by a metro pcs store employee!
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February 2022 by Brad Carter
I wonder how many of us have those same thoughts and questions spinning around in our heads the second we walk in to our carriers store.Oh ship its that guy AGAIN....OR ITS I. No more about phone then that doornob ever will.and the classic hello.....hello customer as your kicking the service bell around banging into stuff making a scene and still nobody anywhere:4stars said i didnt have to go down that road for once. And i thank you
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February 2022 by knightchallenger 2020
Very helpful and nice ?
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January 2022 by .
Marcos has exceptional customer service! This isn't my first time here, however, each time I am pleasantly surprised by this young man's professionalism. I have bought phones, changed plans, issues with phones not working, and he is quick to listen, understand, and problem solve. Marcos surely has a great future ahead of him! I will continue to do business here, and also recommend him to family & friends.
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January 2022 by CESAR Arreguin
I call the store and they actually picked up the phone. I have tried multiple places but no one picks up to answer a simple question. Marco did and held a tablet i was looking for till i was able to come in to pick up. Marco and Abanoub were great. They got me the Tablet i needed and had me on my way and set up. I was more than happy to buy accessories here.
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July 2021 by Loyd Garoutte
Friendly and helpful, no pressure and very knowledgeable.
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December 2020 by Alex
That guy Alex is very awesomeHe helped me out with everything INeed help with I’m keep going back and I’mDefinitely telling my family and friendsTo get Service with u guys too ...
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October 2020 by Douglas Garoutte
Friendly and helpful, no pressure and very knowledgeable.
