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July 2025 by wes geary
Their employee Will worked with me to get what I need at the price i was looking for, I highly recommend getting storage here l, the staff is very friendly and helpful.
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July 2025 by Victoria Cosby
DO NOT RENT HERE
We recently discovered that our INTERIOR small storage unit was broken into sometime around May-June 2025. All of our belongings were rummaged through. Everything that had any semblance of value was stolen. Also, our furniture was damaged, boxes left opened, some crushed, and piled haphazardly back into our unit.
On top of that, this facility increased the rent 50% a few months ago from $60 to $90 with no amenity upgrades whatsoever. In hindsight, the security here is also base-level and shoddy. I am utterly disgusted at what has occurred to my family.
We will be terminating our lease immediately.
Again: Do not rent here.
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June 2025 by Audrey Turner
Will is super friendly , super helpful and helped me sort out my issue. I will continue to rent here !
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March 2025 by devon hulen
Full Review Is Staying Up. Not Sorry Public Storage.
FINAL UPDATE: Got the refund. Appreciative of the service to return funds after their wrong doing. They only gave the money back after they told me I had to have updated my original 1 star review and for that I can’t give anymore than 3 stars recommendation for this storage unit. Every stereotype heard about public storage is most likely true in some form at each location. Know what you’re getting into if you rent here. They make up “rules” outside of the contract you sign yet they won’t by their policy “issue refunds if the month is paid for”. I wouldn’t have been in this situation let alone writing this review and had made a BBB company response requested if it wasn’t for the Manager’s actions at this Public Storage. Ultimately, they deserve my 2 stars only because they gave my month long money back only AFTER I updated the review.
UPDATE: I was called today 15MAR2025 by the Property Manager stating they will refund me due to this inconvenience caused. I will delete the entire bad review below once the refund is received. For now, 5 stars is posted for this awesome kind customer service provided to do the right thing.
Original Review:
DO NOT RENT HERE. 0 Stars if I could rate
*Military Members, do not trust your stuff here*
I was renting unit B003 here from November 2024 to Now, March 2025. Public Storage is an absolute scam with how they work their “contracts”. You pay month to month so not only does the price jump up monthly by $50-100+ but they will not refund you your money if they “observe you moving” items out of your storage and release your unit from you without talking to you. I paid $454 for the entire month of March 2025 for Unit B003 and happened to be moving my items out of the unit. The worker took it upon themself to release the unit from my “rentership” without telling me only for me to find out when I am putting new stuff into the unit that it has a “new renter” not even halfway through the month of March. I call their attendants, absolutely no help. Recorded an entire call of the righteous Public Storage employee explaining that they will not refund me any part of the $454 I paid for the entire month nor provide me an equivalent 10’ x 30’ storage unit all while they get to “transfer the unit to a new renter”. It’s unfortunate for them since I have proof I didn’t release the unit and documentation I paid for it and they will not refund nor reissue the unit back. Not only all of this situation, there is NEVER anyone in the office to talk to in person and work things out. You can NEVER get ahold of the manager; it’s always employee’s from other places representing this location. This is really how they treat US military members just trying to store property while going on orders; I can’t imagine how they would treat the average civilian without resources or abilities to litigate for fraud.
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December 2024 by Naisa Gordon
Public Storage has an easy online rental set up that eliminated the need for physical paperwork. I had some issue figuring out the process to get the key and lock, but that was entirely my fault. Just make sure to carefully read the instructions! When I arrived at my unit, I found that one of the two keys was bent at a 90 degree angle and when I tried bending it back, it broke. I left a message for the office and was called back in less than 15 minutes. I was able to get the lock and keys exchanged for a new set. It was really great service from the property manager, Kelly.
The one issue I kept running into was that the Bluetooth to unlock the gate from the app is a bit wonky. This is an uncontrollable technology issue and I don’t feel like I should hold Public Storage accountable for it, so I didn’t take off a star. Just included it for a word of caution.
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October 2024 by Kathy McCormick
Kelly is the BEST… very kind & informative & so good at what she does! There was a problem with the gate not closing, so I waited & called her at the other store down the street! Her quick reply, I’ll be right there… that showed her incredible work ethic!
She is a very very & works so hard… been there a long time and personally, I believe she deserves a raise!!! Cause she just don’t find amazing workers like Kelly…. 👍🏼👍🏼😂
Thank you Kelly for being so helpful and sweet to me. Really appreciate you!
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October 2024 by Trey Shaw
Easy access , clean unit , friendly staff and a fair rate ! Everything you could ask for with storage
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September 2024 by Joe Huennekens
So far so good
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August 2024 by Izzy V.
First time using Public Storage! Kelly was super kind and helpful! Thanks for the help, Kelly!!! ☺️
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August 2024 by Austin Dimit
Abigail in the Office was very Professional and Delightful
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August 2024 by Michael
Abigail did a great job of explaining everything and showing me the units and was very helpful
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August 2024 by Sheree E.T
Resnable prices
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July 2024 by Cory Zearing
Typical public storage. Horrible area. Unite get broke into here.
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July 2024 by Lets play again Family
Great customer service.
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June 2024 by my thach
Kelly was very honest and transparent. I feel I can contact them with any questions and they would return it asap!
