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September 2025 by Jay Lewis
Amazing service.
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August 2025 by Brenda Wallis
Very nice and thoughtful
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August 2025 by Lisa Hadd
Very helpful and friendly
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September 2024 by Joe Huennekens
In a bad part of portland but great prices
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September 2024 by Chris Bass
BEWARE of this place. It's trash. Rat/mice infestations, thieves breaking into your unit,, and horrible customer service (no one picks up the phone, no one calls you back, and no one protects your stuff.)
Their entire property is infested with rats or mice. And when you discover that your unit has been infiltrated by rodents and all of your stuff had been destroyed by rodents, they tell you it's not their responsibility and to use your personal renter's insurance (except renter's insurance doesn't cover pests, so you're just screwed).
3 weeks ago, we find that someone has cut off our lock and put a different lock on our unit. We try to get ahold of someone. No one is ever in the office, no one ever answers the phone, and no one calls us back. After 3 weeks, we finally get ahold of someone after calling again.
They say they have no idea who cut off our lock. We have never missed a single payment or even been late on a monthly payment. They said it wasn't them, even though there was a Public Storage sticker on the lock that means it's an authorized lock-- except they apparently didn't know if it was an authorized lock or not? And they didn't know who put the sticker on it.
They said that other units have been broken into by thieves before. The lady couldn't have cared less. Basically said there is nothing they could do and they had no answers for me besides make an appointment for someone to be at the property for us to sign a paper giving them permission to cut off this lock that was put on our unit, then wait for them to call us days later after they have cut it off and replaced it with a combo lock that they would then give us the code to.
We will be filling a police report, filing an insurance claim, filling complaints with Public Storage corporate, and once we have finally gotten back into our own unit and if there is anything left of our stuff that the thieves left behind, we will be moving whatever's left to a completely different storage unit company.
This place is ghetto, trashy, and riddled with thieves and rats. They have ONE JOB. Protect our stuff, and they fail miserably at it every single day.
If you manage a storage unit property and you find out customers are having their locks cut off and their storage units broken into, wouldn't you want to like... Check your cameras, talk to your employees, and maybe find out what happened and when it happened and maybe stop that from happening? Nope. Not this place.
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August 2024 by shaq hill
Did everything online, very quick and easy
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August 2024 by Jesse Dominguez
Wonderful storage facility, great offers and deals. Not only that, the manager (Abigael) helped me find a better unit because the unit i was going to get got taken. Still got a great price in the end.
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July 2024 by Sophia Velasquez
Awesome person abbi helped tremendously... she went above and beyond when she didn't have to. Thank you!!!
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July 2024 by Timothy Chmykhalov
It's was easy to do everything on line. And we got very pleasant tour and explanation at the site. Will definitely recommend to everyone.
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July 2024 by Angelica Pui
Very professional,,, Abby is so helpful, I’m happy she is working here.,
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July 2024 by Josh Hart
Abigail was extremely helpful!! Punctual, knowledgeable, and very friendly!!!
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July 2024 by Jameson - 11ink
I've been storing personal belongings here for almost 3years. The staff is always kind and professional. The gate occasionally doesn't work via mobile app but that's just technologies fault. $1 1st month storage promotions for new users is such a good tool to save money.
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Thank you all, you know who you are ♡
Jameson
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June 2024 by Mikie Pelroy
Kelly was Very Helpful! Great Customer Service!! Made my Day!!
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May 2024 by J M
Amazing customer service kind and caring Erin helped us out we were impressed thank you for being so helpful
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May 2024 by Megan Dodds
Kelly is the best! Saved me today! Thxxxxx so much :)
