Safeway is a grocery store offering a convenient and friendly experience with various services. The store features a bakery with customizable cakes and cupcakes, a deli with made-to-order party trays, and a butchers block with an assortment of meat and seafood. The produce department is full of fresh fruits and vegetables. Services include Order Ahead pick-up, Grocery Delivery, and DriveUp & Go™ for fast service, as well as a floral department with exclusive products. Customer experiences with staff are mixed. Some reviews report very rude employees who make shoppers feel uncomfortable, with mentions of staff being unhelpful, yelling near closing time, and giving rude responses. There are reports of employees who work harder at not working and are not worth asking for help. However, other reviews mention pretty nice people and one very kind, patient, and helpful bakery employee. The store is described as close and convenient, but some shoppers do not recommend it for full trips, citing issues with aggressive panhandling outside and uncomfortable encounters. The store's organization can be confusing, with a numbering system that is not clearly understood by employees or customers. Operational decisions have also been a point of feedback; the bakery previously left display cases empty for hours after opening and kept self-checkout lanes closed in the early morning, which frustrated overnight workers seeking to avoid forced social interaction. After feedback, this changed, leading to positive reviews from customers happy to find available bakery items and open self-checkouts in the early morning, making them likely to return.
