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December 2023 by Nancy Zuffrea
Helpful tellers
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September 2023 by Cassandra Price
Julie was great!!! We had so many steps to get our accounts straighten out and haven't been able to use my online banking in years. Snap - one visit with Julie and its all good to go. Thank so much for your time and help!!!!
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August 2023 by Amanda Ashlock
At 2pm no one can answer the phones. I called the main branch number and the branch manager desk a of times no one answers this is ridiculous. I would go down there but I am at work and sometimes people need to use phones.
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May 2023 by Messy
This bank smelled like urine. It actually burned my nose.
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April 2023 by Levi Wake
Extremely disappointed in US Bank. We live in a day and age when fraudulent activity can happen to any one. My partner apparently had a fraudulent check attempted to be placed in her account and due to this US Bank closed her account. They did not contact her to tell her they were closing her account or contact her to try to verify if she was the one trying to deposit the check. When she went in to this branch to figure out what was happening with her account they implied to her that she should “tell the truth”, implying that she was aware of the fraudulent check. Which she was not aware of it and was just trying to get access to the little money she has. This was the first and only time this happened and they immediately closed her account and now she can no longer bank with them. I have banked with US bank since high school and I am extremely disappointed in this and the treatment she received from this branch. What is the point of having security measures and verifying signatures if you don’t even utilize those protective measures. Disappointed to say the least.
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February 2023 by Sheena
The new drive up ATM has no cover so when it's raining your money /checks/ recite get wet not to mention your car. This Gresham branch has totally went down hill. The machines dont work have of the time
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February 2023 by Beverly Hill
I went to the bank with what seemed to be a crisis to me. Brittney Luey helped me and solved the problem. Thank you so much!!
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September 2022 by Watermelon B.
US Bank is the only bank. They got me set up with a savings account and a credit card, followed up to walk me through it and communicated the whole way. Really good customer service at this branch. Go here when you need real people to help you. Go to Sandy if you want to get out fast.
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August 2022 by Anthony “Screaminfetus” Rivera
what happened to customer service. US Bank was the last one i thought would fall to crummy customer service but here i am. What is the world coming to. do we the consumer not matter. are the suits just sitting there saying "we dont care about them"?
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July 2022 by Delores Holden
Thank you, Brittney for taking care of my problem quickly and very professionally, you really made my day brighter!
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June 2022 by Kathleen L Miller
Wait was longer than anticipated, but teller was able to handle what I needed without redirecting me to another desk, which was better than expected.
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May 2022 by Matin A.
Awful customer service mean rude disrespectful staff that was discriminatory towards my wife and I. We have officially open up a lawsuit against them.
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April 2022 by Originator O.
its bad enough we are relegated to only two branches in the whole area now but having to wait in line for 45 minutes is unacceptable , esp since the drive up window is now closed on Saturdays . 3 tellers for what appears to be half of the city in the bank with the line squeezing together so others can be inside . Some one needs to look at staffing shortages ,open the drive up window again for use...You will lose customers to the competition if this keeps up,including myself .
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March 2022 by Ken Coleman
I love the drive through, please do not shut it down. Contact with your staff is a nice feature. I left another bank because they are shutting ATM and banks down.
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February 2022 by Dominik Turman
Absolutely the worst branch always under staffed and a line out the door. Also if you try calling they just dont answer. Not to mention what kind of bank doesnt open till 10-11 am on a weekday.
