January 2021 by Andrea B.
After 5.5 years of being with this bank for our home mortgage, we refinanced with another institution. We waited until the interest rates decreased enough to make financial sense to refinance. I have never been happier to leave an entity behind like this in my life. 5.5 years ago, I was called a nasty name by one of the Washington Federal underwriters during our purchase. We were too far in to back out, so I tolerated the very personally offensive statement that this person made to me. 5.5 years later, that underwriter's name is one that gets brought up when friends, family and acquaintances ask us how we like Washington Federal as our mortgage lender. Deborah Ware, you'll never be forgotten for your unprofessionalism and I'll never refer someone to Washingon Federal because of your behavior. And, now we are done--the chapter has ended and we have a new lender with whom we look forward to partnering for our home loan.
