January 2018 by Steve L.
I would like to clarify some things in Mike's review. I understand your frustration in not being able to get through to someone at the Haines Post Office. Maybe you are not aware that this is a very small location and is a one person show. The office is only open 6 hours M-F and closes for one hour each day for lunch. The employee who works there is in no way incompetent and is liked by all the customers. There is no "back-door" number to this office. So, think about it, one employee providing service to customers at the retail counter and by phone in a small town that has provided the best service I have ever experienced in a rural town, might have actually been busy. I would be curious as to how and where you get your USPS financial info from, last time I heard they were taking business from UPS and Fed-Ex and outperformed them again last year. And yes it can be frustrating that the USPS only tracks packages with a "Tracking Number", but that is why they tell you to hang on to your receipt, and is one of the many reasons they are cheaper and provide better, timely service than their competitors.
