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April 2024 by Linda
10 out of 5 stars. I'm in my 50's, and I don't think I've ever had better service than what I have received at this Ace. This is our neighborhood hardware store, and I've been coming here for years. It is ALWAYS super clean, organized, well-stocked and well-staffed with excellent service. It gets 5 stars just for it's normal fantastic daily operations. However, I am leaving this review now because on Thurs, April 11th 2024, the crew working that evening, along with the Manager/ Owner?, went above and beyond to help me when I needed it. They spent a considerable amount of time and made a huge effort to help solve my problem, and in this day and age, you don't see that kind of chivalry often. I can't thank them enough for everything they did to help me. If you are looking for small-town, friendly, trustworthy service by knowledgeable professionals, this store is it. Thank you HV Ace!
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April 2024 by Tricky M
Amazing selection!Thanks
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March 2024 by John Blackburn
Found everything I was looking for
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March 2024 by Jay Tee
Very nice hardware store. A bit on the pricey side, but the good customer service makes up for it. This is better than home depo.
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February 2024 by cheryl k brown
Ace Hardware always goes the extra mile to help customer's find what they need. I drove here becuz my Ace Hardware store closed (thanks to ParkRose opening just down the street).
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January 2024 by Julio Calderon
People are friendly at this store great customer service
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December 2023 by Gwayne Stern
Friendly, clean, big, well stocked, fast, ample easy parking, a great store
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December 2023 by Ss65malibu chevelle
Very poor service from the manager
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December 2023 by Steven Bailey
Customer service was great neat store.
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November 2023 by Khoa Hoang
Friendly staff.
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November 2023 by Sam W
Love the size of the store.
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October 2023 by Libby Stokes
Wow, the best customer service I’ve experienced in a long time! I had no fewer than three staff members help me find the item I was looking for, going so far as to open the package for me to make sure it was the right fit before I paid. The cashier was very friendly and welcoming too. And as a woman, to be helped without being dismissed or having someone assume I don’t know what I’m talking about, it’s uplifting. Thank you, Happy Valley ACE!
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October 2023 by Neil Wyenn
What a great store. Biggest ace I have ever been into. They always have the small “whatever” I am looking for. Staff is very knowledgeable and friendly.
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August 2023 by Emily McMichael
Service NOT so good. We bought an air conditioner online for pick up at one of the locations and when we got the email that it was ready my husband went to pick it up and it was then canceled and we were told that store has never carried it. We really needed one and still do and the Manger did nothing for us except refund but that can take days and we need an ac unit today. Not ok customer experience. Understand it may have been an online issue but that needs to be figured out with the heat in the area
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August 2023 by Dad's Son
Unprofessional and frankly rude manager. I will start by saying the staff as I walked in was very helpful and polite. I was having issues with an online order, so I asked to speak with the manager, his name was Steve. He proceeded to give me a complete run around and explain every reason that the issue couldn't possibly be his or the store's fault, though I had a confirmation email stating that the order was ready for pickup, even having me come behind a computer monitor to "see for myself" that they didnt have the order. Absolutely unacceptable behavior from Steve. I have known Ace Hardware to be a place of professionalism and efficiency, so it is unfortunate that this experience will leave a bad taste in my mouth in the time to come.
