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February 2024 by Ignacio Tellez
Mikaela was very kind when it was our turn to pay at the checkout, we had to go back to change a product, and she told us that we could go to the checkout again without waiting in line. My daughters found several offers and that is the reason why they like this clothing store a lot.
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January 2024 by Sandra Morrell
Cute contemporary clothing, shoes, jewelry, and accessories
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November 2023 by Syd B.
Ordered online from this mall store and received my black shirt covered in huge deodorant marks on both sides and it smells like sweat.
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November 2023 by Julian Lawrence
Had a problem with a purchase tried calling and they never answered the phone
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October 2023 by Sher Fielder
Customer service is very poor u need to talked to ur cashier name LISA she nids more training she doesn't know the word good customer service ...very rude I'm asking help to get the dress I want to buy ,she sees that I can't reach it and about coupon I'm just asking she's being rude to answer me and telling me u should hold ur stuff I will never go back to buy again there staffs not very friendly I won't recommend to buy my friends there !
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July 2023 by Angelyka C
Forever 21 isn't my favorite store in the mall, but I end up stopping by almost every time because they have cheap, practical clothing in the middle of a lot of stuff that doesn't appeal to me. This location seems a bit less organized than others, and the changing rooms weren't the cleanest. In addition, my boyfriend and I had to wait a while in line even though there were three cashiers. My overall experience wasn't the best, but I did get a couple of cheap tank tops which was all I wanted.
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July 2023 by Sam H
You HAVE to give them an email to buy anything. I gave them a clearly fake email when they told me they wouldn't sell me anything without one. When I asked what they do for a grandparent who doesn't have an email they told me they can make an exception in some cases. Apparently not for me though. Ageist. Rude. The store was clean, but I will never shop here again. Terrible experience.
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October 2022 by Dani Dela Cruz
I had walked through both floors and picked out several things I wanted to try on. It’s really important for me to try things on because I can fit S, M, and L depending on the type of material the clothing is made of and how I want it to fit, and F21’s sizes are pretty inconsistent for me. I checked the top and bottom floor and both fitting rooms were closed. Complete waste of time for me, I just put everything back and left the store.
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September 2022 by Natalia Weyhrich
The store is messy with clothes on the floor. The escalator is broken (?) and there is no cashier open on the top floor. As for the sale rack, considering how many folks gained weight during COVID, it's hugely insensitive to have the tiny handful of larger clothes buried in with the racks and racks and racks of much smaller clothes. Such an embarrassing and degrading feeling we just left.
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September 2022 by Alfonso Magana
False advertising and zero company integrity. They don’t honor the sale tag price at the counter.
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April 2022 by Sharlena Mora
Stopped in to take advantage of BOGO clearance. End of the weekend and the store was pretty clean. The lady who rang up my purchase was obviously tired, but SO friendly and nice, regardless. I hope the employees here feel appreciated by their management!!
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April 2022 by annabel lee
any time i come here i feel extremely uncomfortable. i'm a size 14, not that big, and you say you carry up to xl in your regular items but almost every rack only is stocked up to medium, and that's what i saw coming in right after opening, so there's no excuse. as for this location itself, i catch the manager here staring at me whenever i'm shoppin, he comes up to ask the same questions again and again. he even had the nerve to walk me and a friend out of the store once, after checking our bags, after my friend already bought stuff. i work in retail too, i'm not stupid. you think i'm stealing because you don't think i belong here. when my friend asked an associate if there were any bigger sizes of an item she liked, she looked us up and down and said to check online. we said i know i can do that but was just wondering if they had any in the back. she monotonously went "probably not" and continued to ignore us.this place is always trashed too. even in the early morning. and theres no way that i can find anywhere to send direct feedback to the store or company.just be honest and say you don't want fat girls shopping here.
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March 2022 by Evan L
Your manager Cheng is beyond the word rude.. she has the worst customer service, she treats her co workers with disrespect and she just seems so self centered.. maybe it’s time you decide to let her walk and have her find herself a new job to work at.. i seriously don’t think she’s fit to be a manager at your store or any other store.. thank you bye bye now!!
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March 2022 by frozen heart
I shopped there not so long ago, and some employee had his/her eyes on me the entire time. Eager to help me out of the store. I felt so uncomfortable and unwelcomed. I was not there to steal anything so what did I do? My entire experience with them was a nightmare!!! I will never go back.
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March 2022 by sandie kaffke
Absolutely the worst customer service . Couldn’t be bothered to answer a question . When I finally got to speak with someone , they were rude and told me I should have come in earlier when the item was in stock . Lost more then a sale that day . Will not be back .Sad that you have to give at least 1 star to post .
