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February 2024 by Mika L.
They were able to get me in last minute which is nearly impossible these days, so that is always a plus. Every person I spoke with was extremely friendly and helpful. Service was efficient and they were so honest, I was blown away. I have rarely encountered that as a customer in this industry. I left very satisfied with their services and not once felt taken advantage of which has happened to me a lot in the past being a young woman. 10/10 place, would highly recommend! I remember the names Blair and Garrett but there was another worker too that I'm blanking the name of, but thank you guys so much! I have definitely found my go-to shop for all services they cover.
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January 2024 by Necey H.
As a woman it can be overwhelming when you are experiencing car troubles. Who can you trust becomes the main concern. I did not want to be taken advantage of. While driving to work my car made sounds that alerted me that I needed to seek immediate attention. I was discouraged. Imagine trying to multitask while at work, calling around to local car shops trying to secure a car appointment within a limited radius, limited availability and with limited finances . I wasn't off work until 4 pm and I knew based on how the car was operating that morning I wouldn't be able to make it home safely. Each car shop I called was either booked for the day or charged an outrageous cost to examine the problem. When I called Meineke Car Center, (located on 10717 Southeast 82nd Avenue, Happy Valley, OR 97086) I was grateful to be handled with such professionalism and kindness. They invited me to dropped the car off and it would be their goal to diagnosis the problem by the end of their work day. Before ending the call I was reassured to take my time and drive safe, they will be expecting me. When I arrived they were hospitable, honest and informative. One thing about interacting with genuine people is it transcends the nature of the transaction. Even though I was given terrible news regarding the car it was the best car experience I ever had. Hey ....If you ever need a Car guy, I can now say " Hey! I got a guy " :)
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January 2024 by Anthony M.
After posting my negative experience with the Meineke Happy Valley location the regional manager called me and made things right. He calmly and politely explained their point of view (in a much more respectful way than the store manager did) and he actually listened, like really listened, to my perspective as well. The regional managers gentle tone and genuine sense of empathy was a stellar example of what customer service should be. Hopefully if I bring my car here for repairs in the future it doesn't escalate to needing intervention from the regional manager to make things right.
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December 2023 by Bill Wright
I had a tire that was losing pressure. I had it pumped up at Discount and it didn't hold overnight. Luckily, I got it up enough to drive. Discount couldn't help me until 2 weeks. I remembered Meineke and they had me fixed that afternoon. Great guys work there and they were fast. I'll use them again and recommend them to all.
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December 2023 by Angel V.
I called because my engine light was on and my knock sensor needed replaced. I am thankful that they squeezed me in but they told me my car would be done by noon I called at 12:30 because I did not hear anything yet and then proceeded to call again at 2 both times they said that they were almost done and about to text me. 3.5 hours later I did not receive anything and I called again. They tried to say I had a severe oil leak and I fully believe they would have tried to charge me hundreds of dollars if I didn't know what was wrong with my car. I had no signs of an oil leak and if you ever had one you would know they are pretty obvious. They then proceeded to charge me $200+ dollars for labor when it could be a 15 minute task. The only reason I did not replace it myself is because I am pregnant and it's unsafe to do so. Might I add I purchased the piece needed myself and brought it in all they had to do was change it which could have been done in under 20 minutes and had no reason for my car to sit there for 9 HOURS!! Needless to say I would like a refund and I will not be taking my car back there
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November 2023 by Neil Wyenn
Who experience was terrific. I do a lot o my own maintenance - oil changes etc and I wanted my tires rotated this time so I reached out to Meineke. They rotate tires as part of the Oil change service. The service was so painless and cost effective, that I will be bringing Meineke my cars for oil changes from now on instead of doing it myselfService: Oil change
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November 2023 by JOLENE LOCK
I got to say... after so many poor experiences at many different places and different mechanics, it was so great to get my car taken care of how it should be every time.My opinion and issues mattered and were believed. They were not discarded, and I wasn't treated like I wouldn't know what I was talking about. It saved time and money.They got me in and took care of my car in two days, both under 5 hours.Definitely have my business and appreciation.
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November 2023 by Gabriella Samra
First time taking my car to a Meineke shop and had an absolutely amazing experience. They went above and beyond to fix my tire. 100% recommend this location! Also, everyone who works there was so friendly and helpful. Amazing staff
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November 2023 by Emma
I was in here a couple weeks ago, I had a bunch of leaves & pine needles stuck in my hvac- causing water to build up and make a swishing sound in my car. They said it would be about $460 just to unclog the tube. They couldn’t get around to it until later, and I didn’t have time to wait so I said I would reschedule later that week. The staff were polite and my experience was fine.But on a whim, I took it to another mechanic just down the street after I left and they lifted it up , took the tube off and unclogged it for FREE. Took less than 10 minutes. I tipped him $50.I am a girl who knows nothing about cars, and I would have paid what they quoted me.But, I definitely do not trust meineke now lol.always get a second opinion!!
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November 2023 by Shane Johnson
Looking for a quick cheap cat back exhaust which in actual mechanic world actrually means from the car back not including the car. Was quoted $3300 for first quote and 1700 for the second. On a truck I spent $900 for. After 30years of maintenance, 2 years a a ambulance mechanic/lead, and 3 years as a trimet bus mechainic I can assure you that there isn’t any reason or reasonable explanation for a muffler tail pipe combo to cost that’s much. Screening customers is not a good business plan.
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November 2023 by Shae M.
DO NOT go to this Meineke. I went for an oil change back in June of 2023 and they striped my drain plug. When I found out what happened, I reached out to the management of this shop and I got the run around. Instead of offering to help me or reimburse me for their mistake, I have been ignored. If you value your car, do not take it there. Their people are ill trained.
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October 2023 by Allen L Malsbary Jr
I had a 2:00 appointment for my car to be checked and the location that I went to was extremely busy and was having a hard time keeping up with getting the appointments in on time and getting the work done for them. Other than that overall great service. Great people working there.Service: Engine repair
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October 2023 by William Masters
I have used this shop 3 times now.They did my transmission pan filter and gasket change. They did a good job. But I was skeptical when I was told my filter was still looking good and it was torn? So I said no put a new one in. They had to go to the part store because they had the wrong kit.Than I had a new fuel tank installed. They did a great job. We even put in all new hoses and fuel lines.On Saturday I went back to have a sliding lower door rocker panel put on. They said they had two Welders. I figured they fabricate Mufflers. So I saw no problems. I had shown the Manager the after market panel I had prior to the install.I could not see what they where doing because of the welding.I like to watch the progress and stick around because I am there if there is any questions.When they pulled my Van around my jaw dropped when I saw how terrible the welding was. And that the panel is now just hanging off the Van.I had the Manager come out and look at the mess they created. The pan was not made to fit the bottom of the door.This guy clearly does not know how to Weld...I know they are not a body shop. So maybe they should have said they cannot do the the rocker panel and tell me to take it to a body shop.The Manager did not charge me. But what do I do with this. I will have to find a body shop. They will have to cut it off and start over again ?
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September 2023 by Robert Cummings
Will and the guys at this shop are the best! They did a fantastic job upgrading the brakes on my prized Sprinter van. They worked overtime to get parts and do the installation. Went above and beyond what you would expect from any auto shop. I will remain a loyal customer. They respect your time, money and treat you so very well.Thank you!!
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September 2023 by Cathy Chang-Lowe
They were helpful and prompt. Garrett was holding the entire shop down, literally running around while his colleagues were getting a vehicle from another store. He managed to get my car done in record time, savings the day for me!Service: Battery