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October 2023 by Katie G
I got a gel manicure and literally the next day it started chilling off. It chipped away so fast from doing nothing at all. They also used a drill to take of my old nail polish and it took so much of my natural nails off to where you could literally see through them. The drill also went onto my skin a couple times and left blisters.
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October 2023 by Michelle B
I have been here a few times. It has always been at least 3 stars. This time will be my last. I came in for a shellac manicure. I had old shellac polish that needed to be removed. I have had this done many times. At this location, at least three times.I sat down with a lady who wrapped my nails with cotton and tin foil. I assumed she was going to do my nails. When I showed her the color I wanted, she didn't even acknowledge me.After she wrapped my nails, she asked me to move. She didn't even offer to carry my bag over. I sat unattended for 20 minutes. My nail lady was already working on someone else.Finally an older lady came to finish my manicure. She used a drill to remove the old polish. She used the drill to clean up my cuticles. She used the drill so much that I could feel the burn through my nails. She was taking off my natural nail. I told her it was burning and it hurt. She told me it's fine because I had shellac. I didn't understand that answer but gave her the benefit of the doubt. I mean, she is the professional with a license. Looking back, I wish I would have left then.Fast forward. My natural nails are ruined. It has been 2 months and you can see the damage. It's a slow grow out. My nails are paper thin so I keep them very short. I found a great nail concealer polish called Kur. I learned how to remove the shellac at home. I could not risk going back to that drill again.I may never get shellac again. I know I will never go back to this nail salon.Service: Manicure
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September 2023 by Crystal Ventura-Santos
Customer service is good. They were so nice and friendly! I got a pedicure and the lady was so sweet to let me know the color was too light and I love the honesty! And the light natural color. I got acrylic added to my 2 big toes and length was perfect! Just needs more practices on the sides and attention to detail one side came out so good! And the other not so well. I’d still come here!<3
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September 2023 by Chelsea Karges
I’m sorry that I have to give this place one star for one rude employee. I did not catch her name, because she was just that personable. I have been here a few times for the past two years. Everyone is pretty nice and they do a really good job. Although I have previously paid with cards, this employee wanted me to pay with cash, but I do not carry cash. I only pay with cards. This time, it was only a $15.00 service, so right away she was asking for cash. I told her that I don’t carry cash, I asked if she needed me to get cash, I would have walked to an atm if the system were down or something, but it was not down. I remembered that previously she took a card payment from another customer. So she kept smirking at me saying, “It’s ONLY fifteen dollars!” She said it several times! I said that I have a card, my hard earned cash is in my bank, and banks have a card for convenience. If she wants a cash, then make it a cash only store, you should not badger costumers for paying with a card. That makes her seem like a beggar. So after embarrassing me in front of the entire salon, the smirk on her face, saying it’s only fifteen dollars, and judging me because I do not pay with cash, I lost it. Another customer was so kind for telling me not to take it personally, that they try to get people to pay cash. I appreciate her taking the time out of her day to help me. I will not go to an ATM for something so stupid. This also made my son feel bad, because he was with me at the time. To all of the other employees who are professional and kind, thank you! You have always done a beautiful job, but we will not becoming back. Also, your employee should not act like a beggar, if they don’t want to wait for the payment to process on a card, then make it cash only salon or better yet, take the card payment from everyone who offers. It’s just rude not to.
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August 2023 by Rylee Rodriguez
This nail salon is the perfect spot for a little bit of self-care. The staff are highly skilled and always make sure you leave feeling pampered.Services: Nail art
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August 2023 by Hannah Ammons
I’ve been coming here for YEARS, on and off. Was told that dip nails cannot be filled and that they had to be ripped off and given acrylic. Then charged nearly $80 for a normal full set when online the price is listed as $55. Immediately after my appointment, I researched online that dip nails can in fact be filled. The nails are beautiful, but I was most definitely scammed.Service: Acrylic nails
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August 2023 by Curious Johnson
I've been coming to this nail salon for years and it's always been my go-to spot for a little bit of pampering. The staff are highly skilled and always make sure you feel comfortable.Services: Sculpted nails
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July 2023 by JustMe
Johnny and Christina (Owners), are amazing people who ensure the customer receives superior service and an overall excellent experience. Their integrity, kindness and pride of ownership is reflected in every aspect of their business. Regardless of who the technician is; the quality of the work far surpasses any other salon I have ever been to. I have not been to any other salon since I have been to Prim. I entrust them with my nails and my Mother's as well.
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June 2023 by Kara Grace
Ann is amazing and so sweet, I gave her a difficult reference and she nailed it even though she said she usually doesn't do designs. I love her and would 100% come backServices: Nail art
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June 2023 by Gabriella Parker
Had a lovely time here today! The women who work here are so talented! Diana gave me an amazing massage and was very gentle during my spa pedicure! So affordable and will totally come back!Services: Manicure
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June 2023 by Brian Ramirez
Nails look great thank you to Anna always doing such great job!!! 100% recommend coming into the salon!
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June 2023 by Lisa vanderpump
Maria did a great jobs with the nail art. I had a broken nail and she was able to cover it up. Kim also helped with the toe nails. Both were very attentive as I told them I can’t handle filing and they were able to get the job done without hurting my nails! The only thing is the price. Very steep compared to other salons!Services: Manicure
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May 2023 by Kelly Berry
Amazing experience!! Visited Prim Nails Spa Lounge for the first time and it was a great experience! I got my nails done a week ago and they still look great! I got exactly what I asked for. The salon is super clean as well. I’ve visited many salons in the area and this is by far my favorite ;)Services: Nail art
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May 2023 by Yaffa Philips
Absolutely loved my experience here. My nails look incredible and Karen was so kind and had a very impeccable attention to detail. I I've been to a few different nail places and this has been the best. The shape and thickness of the acrylics is perfect. The nail technician did a great job replicating the photo I showed her for my manicure. I will definitely be back!Services: Manicure
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May 2023 by Annie Davis
I've been a regular customer at Prim Nails Spa Lounge for over a year now, and I can confidently say that they provide some of the best nail services in town. The staff is highly skilled, friendly, and always goes above and beyond to make sure that I'm satisfied with my visit. The salon itself is very clean, comfortable, and has a relaxing ambiance that makes me feel at ease. I've had a variety of services done, including pedicures, manicures, and gel nails, and each time, the results have been outstanding. The prices are also very reasonable, especially considering the quality of service provided. Overall, I highly recommend Prim Nails Spa Lounge to anyone looking for a fantastic nail salon experience.Services: Stiletto nails
