-
January 2024 by Dan V.
I started the process of signing up over the phone for cellular & internet service in light of a local advertisement for services. T mobile then sent me the sim & modem via ups. Because you have to physically sign for these, and you can't change delivery for a local store, & because I work and ups would only try delivery in the am hours, the items were returned. I explained this upon calling for a full refund. T mobile charged me $135.00 for service i never could use. In fact the employee on the phone lied to me when she said, you can go down to the nearest T mobile store and they can fix it that very day. Not true! The store manager was pissed I was there with my problem, that they told me that, and he wasn't getting any help on the phone either. It took me over 2 months to get $115.00 they charged my credit card. Also, they won't return the rest of the money. I have filed 2 claims for the last of the money to no avail. Hope this helps navigating things out there!
-
November 2023 by Christine Dominguez
Very helpful and we were taken care of quickly. Our problem was solved!
-
October 2023 by Brian Willett
The folks here are super nice, knowledgeable and professional.Thanks for making our upgrades go so smoothly
-
September 2023 by Charles Clampitt
Slow, waited for about 30 minutes just to be told they don't have anything I needed. I am sure the people are great, Just poorly setup business model so not their fault.
-
August 2023 by Aaron Lilly
Waited in line and was told to just dial a number for customer service because they couldn't help me. Happen to multiple people in front of me.
-
July 2023 by Bill B
Tabatha is the flickin best. Converted me from a 6 yr old metro phone into a modern galaxy for about the same monthly. Gotta love that customer service. This location is the place
-
June 2023 by John Montgomery
The person who helped me told me I could accomplish what I needed to do on the phone. ??
-
February 2023 by VIRGINIA Evans
They will help you with your cell phone if you have any problems or questions or want to get a different phone, very nice people to deal with,
-
December 2022 by Chris Ugelstad
I had no interaction with staff, but my buddy got his new phone pretty fast, compared to the few times I've done the same. New store, frequented old one @ Johnson Creek. Nicer, more product display, places to sit. Three, four customers, not busy for a Wednesday.
-
December 2022 by Gary Figueroa
As a longtime customer the major problem I have with T-Mobile is how little the corporation offers to the longtime customer by way of phone upgrade incentives. The staff is very sharp and helpful.
-
November 2022 by austin tilley
They like to close 2 hours early and also lock there doors while customers are still inside. Stick to the T-mobile store by the mall
-
October 2022 by Chris Almodovar
Went to this location to check on home wifi, and see about a screen protector for my phone. Employees were nice, just not very helpful.
-
September 2022 by Lois K
I only stopped in to ask about the Samsung Watch ⌚️ 5The young lady that helped me went back to check on something and came back with two out of the box watches so that I could compare?She had to keave and handed me over to another associate who turned on both watches and we scrolled thru them and then placed them on my wrists to compareI promised to come back and do my pre order!
-
August 2022 by gloria gail pacific
The most horrible service ever. I went there after the T Mobile in Oregon City couldn't fix the problem of my phone that just died and wouldn't do anything. So this corporate store said it was an internal software problem and tried to send me across the street to a place called Cell Phone Repair! They are not associatedwith T Mobile and wanted 113.00 to try to try and fix it. No way, thinking maybe it was one of their friends shop, can anyone say kickbacks? I still have the card of that repair shop the employee gave me. I went back and they said since I had insurance the phone could be replaced and the replacement would have to come to their store. They provided no paperwork, nothing. I had to call Corporate for a tracking number and they sent me papers as to what went on. TCorporate told me to call them back for info. Corporate has since contacted UPS because I truly don"t want to go there to pick up phone. I called and they didn't have time to talk to me because they are understaffed, the acting manager was rude.Its not my fault they're understaffed, sounds like a management problem that they pass down to customers. We pay our bill to be treated this way.The two employees that opened on Friday 7/22 were also smoking outside where potential customers can see them.I'm picking up my phone on the 25th and taking my sons with me because they were so rude there and I'm 70 years old with disabilities and they scare me.Corporate tracked it for me and told me to call if they gave me anymore problems since now they know when the phone will arrive.Don't go there if you can avoid it. I have since lodged a complaint with Corporate.Good luck to everyone and I hope your'e treated better! After looking at the reviews I'm not the first who has experienced a bad time there.
-
August 2022 by Kari Schwartzbeck
I have come to this store 3 times because my phone is currently a paper weight and none of the 3 trips was I even greeted! Twice I was there for at least 20 minutes once I even asked a question and was ignored worst service ever and my phone is still broke so I will Google a different t mobile cause you cant pay me to go back here again
