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October 2023 by Oromia K
I have used Wells Fargo in several states over the years. While most locations have provided satisfactory service, unfortunately my experiences at this particular branch have fallen short of expectations compared to other Wells Fargo locations I have visited.
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April 2023 by Brian Kindle
I came in and needed to break a large bill and teller was hesitant to help me, I was very polite. Maybe I should use a different bank in the future for my banking needs. Be aware of your surroundings at this bank location.
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April 2023 by Shanna Hughes
I took my parents to this branch at Happy Valley as I have had such a positive experience each time I have visited. Lei Chen was assigned to us a few months ago to set up our business accounts and answer some questions we had. Not only did Lei help us a few times, but he also did research to guide us with the best options. One of our accounts had not been set up properly many years ago in California. So, he told us what paper work we needed, made some phone calls to the business advisors of Wells Fargo and entered all the needed details to make sure everything was supported. Lei was patient, warm and very thorough. He answered ALL of our questions. If he did not know the answer he called and found out the answers.We were so relieved to get this important work done. Thank you Lei and the other employees at Wells Fargo Happy Valley! We appreciate you.
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February 2023 by Meghan Wilson
Very friendly tellers, nice clean lobby and plenty of parking
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December 2022 by Jessica Colvin
If you don’t have an account with Wells Fargo, they make it virtually impossible to cash a check here. I’m trying to cash a work check and my employer banks at Wells Fargo but since I don’t, they won’t cash it for me.
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October 2022 by Carol Zhu
Just tried to update my name on the accounts due to name changed legally. I walked in and waited for half hour to get help from bankers. After the long wait, I was told by a banker that she needed to step out after she’s done with the costumer that she was helping. And the other part time bank wasn’t there either. I couldn’t get help unless I made a schedule online.
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September 2022 by Andreea Galan
Extremely incompetent personnel at this location. We tried to pay the remainder of our mortgage and the teller, Jesse-Lee, messed up our last payment. We went back to the bank and were told that although it was the branch's mistake, we have to call the main line to have it fixed. Thanks Jesse-Lee for sleepless nights and high stress caused by your mistake! If you can, at all costs, avoid this branch for peace of mind. This is not the first time we had a bad experience at this branch...but definitely the last one assured me I don't want to deal with Wells Fargo ever again.
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January 2022 by Serge N
Excellent customer service from staff and manager. The manager resolved my issues courteously and with utmost care many times.
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October 2021 by Taylor
Hey! You should update your hours online. Online it says you're open until 12pm on Saturdays. After getting my child out of his carseat and strapped into his stroller, I walked up to your door and saw that you were closed. Guys, this is such an inconvenience. Do better.
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October 2021 by taylor adams
Hey! You should update your hours online. Online it says you're open until 12pm on Saturdays. After getting my child out of his carseat and strapped into his stroller, I walked up to your door and saw that you were closed. Guys, this is such an inconvenience. Do better.
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May 2021 by Andre Dorlarque
They need a walk up ATM every time there’s a long line
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January 2021 by mike brown
tellers are pretty good but the way management is handling this crisis is just not very customer friendly and the latest drive thru only policy yet allowing other customers inside for other services is incompetent at best
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September 2020 by Andrei Puhach
Got my cashier's check just fine. Great service. Not sure why so many bad reviews...
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August 2020 by Andrew Norris
Terrible bank. Branch unconcerned with customer service. Total nightmare. Have been very few places where manager is just completely unwilling to help or compromise, this is one of them.
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July 2020 by Mary Bear Rigby
Annette is so friendly and kind.She always goes out of her way to make sure you have a positive experience.
