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March 2024 by Rikki Griffin
I had a really disappointing experience trying to book a stay at this hotel. I made a reservation through the booking app for my partner. We called the morning he was going to arrive to complete a credit card authorization. When he arrived to the hotel, he was told that he could not stay there because he was a “local.” I understand that there are policies in place but I could not find this policy listed anywhere on the booking app or on the hotel website. We are not from Hermiston and he needed a place to stay due to us not having access to our rental for a couple of days. This was a stressful experience and it would be helpful for policies to be clearly listed.
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March 2024 by Ezechial Lindberg
Has a “we don’t answer our phones” policy.
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March 2024 by CHRISTOPHER SCHULTZ
Absolutely exceeded my expectations. Friendly staff, VERY clean rooms. Thank you so
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March 2024 by Gary Clark
Hotel is easy to get to from the interstate. Convenience store next door with fuel and A&W restaurant. Some of the staff are friendly and some are not.Rooms: Rooms are clean and beds are decent.
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February 2024 by David L
Staff is on point. A clean, reliable place of rest every time.
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February 2024 by Art Antunes jr
Want to share this is one of the most comfortable hotels in the town!The staff here really makes it an enjoyable stay!Amy at the front desk is such a welcoming person!Great hotel and the staff!Keep up the good work CHOICE!Rooms: Very comfortable and clean!
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January 2024 by Chad Tussey
Great customer service every time.
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January 2024 by Kelti Baker
Beds were terrible. Room was beat up. Shower was either too hot or cold. Lights were so bright outside that it made it difficult to get a good night's sleep. Both the pool and hot rub were out of order, which having kids with us was extremly disappointing. However, the staff were friendly and the breakfast was decent.Nearby activities: Next to a gas station and freeway.Walkability: This hotel is not close to Hermiston. You have to drive anywhere.
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January 2024 by Marco Dasilva
Great clean hotel !! Will be back for
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January 2024 by Lynda Greene
Thank you, Amy, for the wonderful customer service! Glad you made extra cookies on 12/30/23.Food & drinks: Excellent breakfast!!!
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December 2023 by Alanne Saunders
ABBY WAS PHENOMENAL! I initially booked this comfort inn by mistake and was devastated when I couldn’t book another hotel where I was actually traveling to which was Maryland, after listening abby helped me by reassuring me she would do all she could to help me with my situation. Which she did. Her attitude was extremely positive and she lived up to the definition of superb customer service !
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November 2023 by Michelle Gorden
My favorite place to stay when out on the road. Most places have truck parking. The beds are so comfortable and nice breakfast.Rooms: Clean and niceSafety: Felt very safe in my surroundingsFood & drinks: Great breakfast and most have a small store to purchase goodies
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November 2023 by Jack Andrews
They signed us up for an email marking SPAM list after asking them not to. Their website won't let me unsubscribe from this SPAM list.
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November 2023 by Kelly Anderson
In the middle of the night, semi trucks traveling the VERY nearby freeway would use their “jake brakes”. It sounded and felt like a freight train was rolling thru our room. Get back to sleep and guess what?? Another screeching semi exploding our sleep!
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November 2023 by Jim Jordan
Passing through on our way home to Arizona. Just stayed one night. Abbey checked us in and she was awesome. Very personable and helpful. Decent room, comfortable bed. Had a pretty nice breakfast layout, also.
