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November 2023 by Lucas H.
Tried to sell me a 2003 Chevy Suburban - their agent Paul said it had "no problems" and got shipped to my door with a broken windshield and squeaky engine - not to mention came days later than expected. Taking it in to see just how much their is wrong with it and already planning to have them take the piece of junk back. I virtually signed to buy "as is" without being told how it actually was - false advertising since I didn't have a car to go and check it out myself. I better get my money back or they'll be hearing from my lawyer
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November 2023 by Kayla Edwards
Megan and Darrius were awesome through the whole process. Even though we didn't leave with the car we originally looked at and test drove first, Megan and Darrius were great at finding, offering, and getting us approved for another car that they thought would be perfect for us, and they were so correct. Because of these guys I finally have an amazingly nice low milage car that has been a long time coming. I would recommend these guys to anyone, and our next vehicle will definitely be with Tom Denchel CDJR of Hermiston. Truly awesome group of people there that really want to help people get into a car they will with something that will work for them.
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October 2023 by Tyree Sanchez
Erik was super great with his service and helped in every possible way. He made sure to take care of me and my family through the whole process of trying to find what suited our family. Not only Erik but the rest of the Hermiston dodge crew was just as helpful. Would highly recommended this place to anyone!
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October 2023 by Luis Cardenas
I’ve bought several cars from there each experience has been great. Personally I’ve worked with Jake and Darius who have always been helpful. They have gave too dollar for my trades and made every interaction stress free and quick
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October 2023 by Jesse Beltran
Darius from Tom Dentchal Ford if Hermiston Oregon, was an amazing salesman who delivered when he said he was going to deliver and was there late working a d getting finalized sales done for my new car!! Went out of his way to complete a sale that wasn’t his to begin with! Thank you Darius for your commitment! Magen who delivered the car all the way to Kirkland for me was awesome and very informative about the car! I appreciate her taking her day to drive 4hours and back for customer satisfaction!! Both deserve a little something for your time and efforts for completing a sale!!Thank you,Jesse Beltran
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October 2023 by David Sanchez
Went in to look at a vehicle for my fiance and the salesman was Erik I believe, had a great experience and was not pushing a sale on me which I really appreciated. Would recommend him and the dealership to anyone!!!!
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August 2023 by Din Rizvanovic
Thank you Juan Ozuna for always taking care of me and my family ! Best Service Best Customer Care! Congrats to us on this Beautiful 2023 Denali HD ! This would be our 3rd truck and best buying experience thanks to General Manager Juan Ozuna
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August 2023 by Rick Ramos
We recently purchased a 2024 Jeep Wrangler. Very pleased on our salesman’s knowledge and kindness. Darius is a resident of Hermiston. He made us feel welcome and informed with texts and sincere questions that helped him understand what I wanted in a vehicle. I was expecting a week to get my rig and Darius drove to Eugene in one day so I could have my new Jeep. The whole dept. and salesman were friendly and hospitable with snacks and beverages. We have bought all our 7 vehicles from Hermiston Ford and Hermiston CDJR. We recommend and plan to continue buying from them. Thanks Darius and Juan Ozuna!
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August 2023 by Richard Christiansen
Friendly salespeople . Thay work out great deals . its a great place to shop.
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July 2023 by Alex Santos
We cannot tell you how pleased we were with the customer service that was provided to us. Darius went above and beyond to help us get the perfect truck and cared about our needs along the way. It was a pleasure working with him and I would highly recommend him for your next car purchase.
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July 2023 by Amy Roper
Got a lemon from a different dealership. Manny in service fought tooth and nail to get my rig fixed up (warranty company being money hungry). Bought a rig from them too and they were great.
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July 2023 by Richard McKee
Was greeted by a friendly salesman Darius Jones who showed us their inventory of trucks. Darius answered all of our questions and was very knowledgeable about the product. He was very patient with us during our test drive and throughout the buying process. This actually took place after hours where the staff stayed late to detail the truck while we completed our paperwork. Thank you to the team.
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June 2023 by AC MC
I had my truck towed there because they accept CarShield/AutoShield. They're great. Found out the problem, fixed it and charged me less then anyone else would've around Hermiston Oregon.Thank you.
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June 2023 by Elly B
I wish I could give zero stars. We bought a brand new 1 ton pickup in 2020. The sale of the vehicle went great. Everything was smooth, they were easy to deal with and we felt like we got a good deal. That's where the service ended. The truck ran great for 2 years, now in 2023 we have had nothing but issues with the truck. Major warranty issues. Lifters, transfer case, heater grid, cam shafts, etc. Problems that a 2020 should not have. The truck has been in the shop almost 2 months total. Hermiston Dodge has been unwilling to put us in a loaner that can haul a gooseneck trailer. Something we do frequently both for our business and for pleasure. We have lost and are still loosing thousands of dollars because of this truck being down and not having a suitable loaner. We finally got them to agree to give us a loaner and were given an 03 short bed pickup with old tires. It worked for a short trip, but anyone that hauls goosenecks knows that a short bed and a gooseneck do not do well together. This dealer doesn't care about the customer after they sell you a vehicle. We have given them every opportunity to make it right and they continue to fail in every way. Not to mention, they also dented our tailgate and just about every time I have gotten my truck back there's still something they didn't fix. Just got it back after 3 weeks and they did not complete the ****** mile service they were asked to do. Do yourself a favor and take your business elsewhere.
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May 2023 by Jenni Besen
Saved me! Repaired my truck after I broke down on vacation. Helpful and nice. It really was horrible timing for me and they worked till 9:40 pm to get me on the road. Highly recommend instead of Lithia Dodge nearby in Washington.
