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November 2023 by James Honey
Okay I understand going to a dealer to get service done on your car is expensive...everything is expensive now anyway. But I am not writing this review in regards to cost of things (maybe would be lower cuz ouch). What I did want to talk about was the customer service but not even the amazing customer service I personally was given. As I sat in the waiting room waiting for my car to be done a mother with a very young baby probably newborn was there as well. The representative that was helping her was so kind. Making sure to sit or kneel by her so the mother did not have to get up. Asking if it was okay and retrieving what I'm assuming was her card from her bag so the mom could continue to take care of her baby. It was incredibly kind and great customer service. Rogers Toyota you have a great staff with great customer service. GREAT JOB!
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November 2023 by Frosty Snowman
Awesome experience from start to finish! I was immediately met in the parking lot by salesman Luis who was genuinely interested and enthusiastic in helping me find a car. Luis took the time to listen to my concerns and answered all my questions. At no time did I feel pressured into making a decision. Luis put me into the driver's seat of a RAV4 and it was exactly what I was wanting. Luis is knowledgeable with the cars available on the lot and was able to answer all of my questions about packages and trims.To be honest I didn't walk in that day expecting to sign on a car and so I was completely unprepared, but everything felt right. The staff were patient with me as I scrambled to get my documents in order. Financing was a breeze and the numbers were as promised. Everything was upfront and transparent.Highly recommend this dealership. Do yourself a favor and ask for salesman Luis.
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November 2023 by Jeff Hsu
Great service. Went to three Toyota dealerships in the area and these guys were by far the most professional. Blair was knowledgeable and a low pressure salesperson. Got a great deal on a Tacoma from Rogers with no weird add on fees.
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November 2023 by Chris Bohnenkamp
We just purchased a 2023 Toyota Tundra Crew Max from Rogers Toyota of Hermiston Oregon. The customer service we received was outstanding, the owner Ryan Rogers, the general manager Glenn and our salesman Luis were all hands on throughout the entire process. This is by far the easiest vehicle buying experience we have ever had. The entire team at Rogers Toyota of Hermiston are a class act, if you’re looking to buy a vehicle or have service done I urge you to give them a chance, they are amazing! We give them 5 stars across the board.
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November 2023 by Thom Sandman
Alexis, my salesperson was top notch, with the purchase of my new vehicle. Super-detailed and knowledgeable about everything that the models offer. A sincere and caring ambassador of Toyota, that is listening to you. This truly was a new and unique experience, though I’ve purchased so many vehicles before.
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October 2023 by shelby smith
Al Gutierrez did a fantastic job helping us purchase our new car. Thank you for the whole experience from start to finish. Also the recommendation for the Bistro down the street.
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September 2023 by Bailee Rea
The shopping experience we had at this dealership was amazing. I felt taken care of. There was a lot of honesty and transparency that occurred with my car sales man and that was very much appreciated and respected. The dealership made buying and car easy and exciting. And I would recommended anyone looking for a car to shop there because they truly care about their customers. I had the opportunity to work with Al Gutierrez and would strongly recommend working with him.
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September 2023 by Jocelynn Eckart
These guys are great! I met Toni Virgil at the Hermiston fair and talked about the RMX packages they offer. I ended up with wheels, tires, running boards, a lift, and window tinting with the ceramic coating. Both Toni and Mike Gomez were great about the whole process and treated me as if I had bought my Toyota from them even though I didn't. These guys are great!
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September 2023 by Shannon Moore
So we saw a great deal on a new 4Runner and I went into the dealership pooped from a long trip and cranky lol. Erika Baker had helped us before and I contacted her to check everything out.This woman not only made a deal that made perfect sense on the first offer she presented us, she also made the experience better than I could have expected.This is our fourth car through Rogers (shop local) and there’s no where else we would go!!
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September 2023 by Jennifer Banister
I got a flat tire on my 4runner and called Rogers. I spoke to Nathan and he said could you bring it in at 1:00 pm? I said no I have to take my sister to the doctor in the Tri-cities. He said bring it in when you can we will take the flat and fix it and you can be on your way and come back after the doctors appointment. We brought it in and they got us right in. I happened to have Nathan help me in person this time. They fixed my flat tire and put it on. My sister and I were pleasantly surprised how fast they got it done. We didn't have to come back they put the fixed tire on. We made it safely to my sisters doctors appointment knowing we were safe. All the workers were friendly and helpful. I had no clue they were going to do it so fast...... I didn't give them the cover thing that fits in with the bolts. They were kind I think I was late giving it to them but, they took it and I believe they had to unscrew the bolts :(. They didn't say a word they just fixed it. They were very kind, helpful and patient. I definitely recommend going to Rogers. My sister was so impressed too :)
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September 2023 by Paula Henderson
Toni Virgil was friendly and knowledgeable. She got me in the right vehicle and we had a good time! Everyone involved in the vehicle deal was top notch. We’ll definitely be back.
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July 2023 by Jennifer M.
Once we bought a very nice used 2011 Toyota Corolla, we've been taking her to Rodgers for regular care & we can say our car is still in top shape & we plan on continuing to take our car to Rodgers for regular upkeep
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July 2023 by brian gese
We purchased a new vehicle last week with the help of Al. This took several months due to our indecisiveness and decision making. Al was patient and helpful every step of the way. He answered all of our questions promptly and wasn’t pushy about anything at all. He was there when we needed help, and gave us time to think and make decisions when we needed it. He was professional and courteous with all communication. He literally went out of his way to help us finalize everything last Friday. I would highly recommend anybody go to Rogers Toyota. We will definitely be back in the future.Thanks Al!
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July 2023 by Rick Von der Heide
We got the 4Runner we had been hoping to find!The process went smoothly. Chris Klein was enthusiastic andefficient, very willing to answer all our questions. Caressa Bastian was especially nice, and helped us with the down payment and financing portion of the transaction. We had to do some of the transaction remotely from 250 miles away, but when we arrived at the dealership, everyone pitched in to help, so we could head home with our new vehicle. We can get anywhere we want to go in the backcountry now!
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July 2023 by Ashley Read
I had a wonderful experience with Rogers Toyota of Hermiston! Everyone here was extremely pleasant and helpful, but especially want to thank Al Gutierrez for helping me find and reserve my beautiful new 4Runner! I never felt pressured to buy, even when testing driving other vehicles weeks earlier. He wanted to make sure I found my dream car, and he certainly delivered! Also a shoutout to Mikey in service department for helping change out all the wheels and added customs, getting my vehicle all ready for pickup! Highly recommend the team at Rogers! If I’m in search of a new vehicle in the future, I will definitely seek out Al and his team to help find the perfect one!