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January 2024 by Kristin Shea
Gus was amazing to work with! He’s the guy you want when you're buying a new car. He's calm, listens to what you want/need in a new vehicle without being aggressive or overbearing as a salesman. He understood immediately what we were looking for and got us into the SUV of our dreams! We will definitely go back when it’s time to upgrade our other vehicles!
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July 2023 by Haili Dever
Had the best experience with their service department, especially Riley. Can’t give them enough thanks for helping me this past week. AC seized up in my car and I’m 7 months pregnant with a toddler, I was in tears because no one else could get me in to get it even looked at for weeks. Had me drop off my car and got to it as soon as they could. Quick and easy. Had my car back within 3 days of dropping it off. Great communication about what was going on/what was needed. Seriously so thankful for their help.
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July 2023 by Josh Ernst
It would be a zero if I could. Worst service ever emaginable. I have had my car in to their shop 7 times is the last 2 years all for the same problem. Sometimes I’m told they fixed it others I’m told nothing is wrong. I have been stranded 5 times and had my vehicle towed to their shop as required by them and GMC corporate. Well, they got tired of me coming so much, and and not being able to fix the problem, they told me they would no longer service me vehicle and I am not allowed back!You are guaranteed to have better luck and not be treated like trash by going to another dealership.
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July 2023 by John Fowler
This would be a 0 if I could. The customer service here is an absolute joke. To not fixing a car multiple times to making customers jump through various hoops to get any assistance. Don't forget they took so long to get a car "serviced" that the mileage on the car exceeded lemon law allotment as well as refusing customers to return to their establishment solely based off personal biases
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June 2023 by Benjamen Schofield
I would strongly recommend having another trusted mechanic look over said vehicle before purchasing from here. This is my second truck and something has gone wrong under a year. This time it is the transmission! Buyers beware! The sales team will fight for you but upper management doesn't care! I have learned my lesson to never buy from here again and warn anyone who brings this dealership up. I wouldn't buy from them if it was the only option!
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April 2023 by Kim Bruce
Thank you to the amazing people at Swain Motors for taking care of our family needs on a Sunday. They went above and beyond to make sure we were taken care of. I highly recommend them for your GMC car or truck needs.
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February 2023 by Robert Johnson
Very nice place and lots of vehicles to choose from,staff is very respectful and helpful
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December 2022 by Tan_Man1
I brought my car in to be repaired and the mechanics there lied to me for 5 months, specifically one named Justin, saying they were doing a whole bunch of different stuff to my car, and it was just a hard project, when in reality they had done nothing and during the time they had it they tried to raise the price of what they originally quoted me since they “ordered a whole bunch of new parts for it” when they hadn’t ordered ANYTHING. Will never be taking my car here EVER again as I don’t feel like being lied to and having months of my time wasted again.
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December 2022 by Johnathan Bingham
They are awesome people and willing to work with you as long as your honest and truthful
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November 2022 by Derrick Williams
Went into swain to look at a vehicle and keep business local. I was pre approved with a very low rate and nothing down, due to great credit. They were pushy trying to get you to use their banks and not super friendly. Eventually ended up going out of state to buy the same vehicle for much much cheaper and a better experience. Unfortunately, I would not recommend this location and urge you to shop elsewhere. I’d give 0 stars if I could.
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November 2022 by Del Cullen
There amazing super friendly atmosphere service department awesome will always trust them with my vehicle Great Job guys
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August 2022 by victoria abdo
I am a pilot car escorting a windmill blade. I was with a load yesterday, when my Youkon started overheating. We made it to the rest area. I was needing a tow and service. From first call with Lori, who made sure I was safe and was able to get tow company to me, to Justin who searched for parts I would need, locally. The customer service was spot on. When I arrived with tow truck, it was closing time. Justin made sure I had a ride to motel. They understood the importance of me getting back to my driver and load. Thank you all.
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July 2022 by Richard Brown
Purchased a vehicle from them. Being out of State, the transaction and delivery were great. But, the after care from the dealer is horrible. I asked them to have the delivery driver bring all the title docs with him, they didn't. The Oregon temp is going to expire and still no docs, and all I get is the run around from the dealer. At the least, they could have overnight the docs. Now I run the risk of getting a ticket for the expired temp. I will take the salesman to small claims court to recover the cost if I receive tickets. Out of state buyers beware.
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July 2022 by Sean Lane
Edit:Ron was very helpful and communicated with me everyday to get this resolved. They covered the cost of the brakes and rotors.Original:They told me the vehicle I purchased passed inspection and had been serviced. They clearly didn’t even perform a basic inspection of their vehicle. The brakes on the vehicle I purchased were metal on metal. Rear rotors completely worn. Completely unsafe. And when I tried to contact them for help they gave me a complete run around. I will never go to this dealership again.
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July 2022 by Amanda Hespel
We were very happy with our experience here. Terry was very patient and helpful. We will definitely be coming back and recommending This place to our friends and family.
