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February 2024 by Mary Osborn
They have their ducks in a row. Very helpful and knowledgeable!
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January 2024 by Shann Cook
An employee felt that he had the authority to release information about my personal information without permission outside of the business walls.Disrespectful..nor is this acceptable behavior in any workplace.and I did reach out the upper management. Corporate.
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August 2023 by Bryce Kennedy
HORRIBLE CUSTOMER SERVICE (Verizon as a whole, 4 out of 5 stars) I believe that the Hermiston location is nothing but an ADA quota. Managers don't know how to run anything. They sit there and watch their new staff struggle, and when something goes wrong. They have zero ability to take responsibility. I went in to get a new phone. 2 hours after walking in and being charged $260 (Which Im not sure why they charged my card prior to any sale beimg made??) for case, screen protector, last payment, and for some reason paying them to switch over phones. I walk out with my same phone. The only thing they were able to complete was deactivating my current phone. So after watching the new guy struggle, the "Manager" instead of assisting, ran away to the back of the store (No help, never saw him again, till I came back.) I asked them to void the transaction and that I no longer have the time to stand here and wait for them to "attempt" to activate the new phone. Few weeks pass, I see that they still charged me 260, when I walked out with literally nothing. So I returned and I was told that my "refund" was submitted. They showed me a receipt for a $90 refund. I asked where the rest was. Turns out they were trying to charge upwards of $100 in "restocking fees" because they had to walk to the other end of the store. After arguing with the manager (Same guy that left before) and him trying to tell me "Well you just got mad and left." and me explaining that I only had so much time to get this done. He finally calls customer service because he didn't belive that he was to blame. While on the phone with customer service, the manager proceeds to lie about the previous interaction and when I interjected he rudely asked "Do you want to talk to them!?" So I did. And I told them the whole story. Customer services says that the store is responsible for the refund and I needed to talk with them. The manager then takes the phone from me and starts blaming the guy on the phone for the issues. After they got done arguing on the phone (The store still refusing to take ANY fault) the customer service rep was able to put the money back on my account towards my bill. PHONE CUSTOMER SERVICE, AMAZING! They wanted to be helpful. They wanted to work with me. Super nice guy on the phone! The actual store staff, useless, money hungry, no communication and a very clear absence of any sort of supervisor training. Verizon is not a bad company. The Hermiston location needs new managers, or just shut down. If you live in the area, save the hassle, go to tricities and deal with them. It is SO much better, cleaner, nice, and just HELPFUL.
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July 2023 by Julia Martin
The Verizon associates were very helpful in looking for a charger cord when we came in, however, not impressed with Verizon as a company no longer carrying specific charger cords. It's a shame to try to get people to HAVE to switch USB-C to USB-C. Instead of buying a new cord AND block. I went somewhere else.
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July 2023 by Veronica Perez
Been with Verizon for years but have to say the last year has been nothing but a headache, dealing with charges and credits with you is ridiculous. Get it together Verizon,*7/7/23 hey owner your link doesn't work, cant fill anything out
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July 2023 by Alan Dow
If you just need to pay a bill, I'd get a different carrier.
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May 2023 by Pedro Valdez
I don't necessarily have services with but I will say that they always approach you and that makes you feel welcome would I suggest going here yes yes I would
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December 2022 by Tyler Davis
The customer service in Hermiston store is nice but Just signed up for verizon and they’ve already messed up my bill, charged me for a full month when I’ve only been a member for 2 weeks and said since the computer generated the bill they won’t change it. Going in to try giving my devices back I’m over it…
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December 2022 by Johnathan Bingham
Great for phone services, have not had any problems with them
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August 2022 by Michael S.
If you have any other options other than Verizon to pursue cell service you should seek them.There’s no local phone number. We have experienced myriad issues on our business account.The corporate folks are even less helpful to us than the local ones. Planned to be bounced around from unhelpful call center to deceitful unhelpful call center outside this country.
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May 2022 by Angela Morgan
Polite and helpful Staff- it was a quick and easy transition from one phone to another- I think some other Carriers could learn from the Hermiston bunch!!
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March 2022 by Chela Muñoz
I went yesterday on a Wednesday and they were closed around 6 p.m. when it says they don't close till 7 p.m. they need to fix their hours
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March 2022 by hambone
Very friendly and wanted to help. They made a technical chaotic mess smooth and painless. Christie/Christine was very nice and helped the entire way. I would by far rather go here than Pendleton. Highly recommend coming here
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March 2022 by Dawn Bissinger
Karen, Christian, Jesus and Herminio were extremely patient and professional and helpful. I highly recommend them to anyone who needs assistance.
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January 2022 by Jake Benales
Got me in and out in less than 10 minutes. Felt good about the service and know what to expect as far as charges on my bill moving forward
