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March 2024 by Vickie Morton
Quick, great communication and great work.
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March 2024 by Cecil Gabriel
Fast polite service.
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March 2024 by fili salazar
Twice I was told my vehicle was ready but a simple visual inspection on their part before notifying me would’ve gotten a better review. Still not a 5 star because the non OEM part didn’t look good.
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March 2024 by Calvin
The repairs were done nicely but my car was not handled with care when finished. I opted for it to be dropped off and when it arrived the clutch smelled burnt and there was smoke coming out of my hood. I was very disappointed to see this
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March 2024 by Justin J
My wife's car got hit in the right rear corner and it broke the tail light and buckled the quarter panel a bit, and some other damage. We were looking for a place to get it repaired and found Caliber. They were not far away, and have good reviews. My wife was very upset because her car was never in an accident and is in very good shape for an older car, but she really loves her car. We put our trust in Caliber and waited patiently through the process. Caliber kept us updated every step of the way which was very reassuring. They let us know when parts were being ordered, when they arrived, when the car was in a body repair technicians hands, and when it was finished. I showed up to inspect the car because I have been around auto body work and I wanted to check it before accepting the work. To my surprise, the car looks better now than it did before it got hit! I cannot believe how well they matched the paint and how perfect the gaps are. I told the representative there (a tall guy, the name escapes me) that I wanted to check the car, and then let my wife know if its good for her to pick up on lunch because she would have to drive the rental car to enterprise first, and then I planned to bring her to the shop to get her car so she can go back to work. He offered to let her just bring the car to the shop and they will get it back to enterprise for us. That was such a nice service as it is very challenging to be shuttling cars around when my wife and I work very different schedules and a good distance from each other and where we live. Overall we are extremely satisfied with the care and attention to detail that went into the car repair, but also into the customer service side as well. Everyone we talked to at Caliber was friendly, professional and courteous. And they went out of their way to ensure the process was as stress-free as possible for us. I would highly recommend this shop to anyone looking for vehicle damage repairs. I may bring my project vehicle in for some paint work after this experience.
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February 2024 by Kyle Nastasi
We were never informed of additional services and price increases on work performed before it was done. We were never given an estimate on work timeline even after work began. The associate Kyle was rude, condescending and had an aggressive demeanor in every interaction and made the whole process seem sketchy. Refused to answer simple questions. Gave contradictory answers to the same questions. Had no peace of mind for this entire process. Only save for this place was when we picked up with JJ and it felt professional and easy at the very end
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February 2024 by Scott H
I really did enjoy the constant communication as to the progress that was being made towards my vehicles repairs. Great staff and service!
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February 2024 by Rupin Vakharwala
I have gotten my car repaired here multiple times over a decade and every time it has been an excellent experience. They take care of handling all the communication with insurance company.
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February 2024 by Ana De Vera
My experience has been magnificent, a very good job in my case was without damagePainting, which was completely repaired, the treatment was very good and the communication is rated as very good and very punctual delivery, I recommend this place for any repair.
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January 2024 by Kim Belt
Fantastic communication, perfect work, very nice.
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January 2024 by Janet Smith
Hearing weekly from Kyle was greatly appreciated. My car looked great when I picked it up, clean and perfect. Thank you.
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January 2024 by Alberto Martinez
Great customer service, was informed of progress every step of the process. Repairs were finished faster than we thought. Great experience overall
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January 2024 by Karen Thyden
They did their best to get my car back to me sooner than expected.
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December 2023 by Fraya Saquina
Great customer service, attentive and responsive communication. Kyle made sure that we understand the process and set our expectations accordingly. The damaged area was repaired perfectly. I highly recommend this place for your car repair.
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December 2023 by Andrea Fox
Excellent communication throughout, text updates were great. Repairs look great, car was even detailed inside which was a nice surprise. Highly recommend!