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January 2024 by Marissa C
Employees are a handful of older men with poor attitudes that will confront you just to give impolite conversations instead of offering help each time we come into this store. There’s also multiple buckets randomly on shelves throughout the store that are to collect rain water from the leaky ceiling. I only know this because I pulled one off a shelf to buy a bucket and spilled the entire bucket of filthy water on me. Nobody came and when I went to the register to tell them they said “okay”. No call for someone to clean it up or add a caution wet floor sign, no I’m sorry, and no change since as there’s still buckets and no warning signs months later.
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December 2023 by James Dillard
The lady who was working there was very helpful and she was very beautifully and I enjoy going there. I had to get my wife a Christmas gift there because are ACE in town didn't care what I had planned. Keep up the great job everyone doing there.
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November 2023 by Vaughna Cochenour
I have been an ACE patron for 20+ years, and without question, this is my favorite ACE store. The staff provide the best service & truly go beyond the norm to ensure an excellent customer experience. Great stock, super clean & organized store. ACE is my go to, then Lowes & Home Depot.
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October 2023 by Tony H
Ace, is a great place to find some durable hardware for your house or other projects you are working on. I was surprised to find other items other than hardware and machinery and stuff like that, they carry a variety of different household And outdoor items.
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October 2023 by Jeremy Menear
10/1/23 is the last time I come here. While checking out the man in front of me questioned the price as the display had it on sale. The girl at the register called to the floor to check and the guy working the floor confirmed it was on sale. The girl at the register proceeded to lecture him about how he needs to inform her when something is on sale and the price doesn't up date itself. He simply told her he did not know either and went back to work. I was actually shocked at how rude she was to her coworker. When I went to check out I placed the items on the counter and she looks at me and asks how much they are. I told her I just grabbed what I needed and didn't pay attention to the price. Guess what, she proceeds to lecture me about how she can't charge me if I don't know the price. How can she know what to put in, I simply replied with, ok we'll go somewhere else. The look on her face when I said it was priceless. ACE, you lost a customer based on how rude you girl at the register was to everyone I saw her speak to. I'll never be back.
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September 2023 by Jeremy M.
I go here from time to time because of the convient location, 10/1/23 will be the last time. Today I ran in grabbed a few things and went to the checkout. The man in front of me was checking out and he asked about the price of the product because it was shown as on sale. The girl at the register asked a guy on the floor to check and he came up and confirmed the sale price. The girl at the register proceeds to lecture him that he needs to tell her something is on sale and that these things don't update themselves (the prices I assume) he simply replied that he also was unaware it was on sale and he went back to work. When I went to checkout I placed my items on the counter and the girl looks at me and says, how much are these? I told her I dint know, I just grabbed what I needed and didn't look at the price, her reply was to lecture me on how if I dont know the price how is she supposed to know what to charge me. I couldn't believe how rude she was about it also. So I just looked at her and said, ok we'll go somewhere else. The idiotic look on her face tells me she is not used to anyone not putting up with her BS.ACE lost a customer for life because of her rudeness and incompetence, which she clearly believes is everyone else's fault.
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September 2023 by Paul Tilton
A much bigger store than I'm used to wit Ace. I haven't "put them to the test" as far as always having exactly what I need, but they DID have the spray paint I wanted when nobody else did - including the Ace I normally shop at.
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August 2023 by Paul C.
Ace is not the helpful place. I had a 5$ reward that loaded when I came in, but when I got to the register, it said there was an error. I asked the cashier if she could see it on her end since they ask for our number and she said nope. It then listed an 800 number to call, so after 5 minutes of prompts, the guy said he could see but couldn't help me. He only said it would show up eventually. I told him it was already there and went away, but he just answered the same. I will never come here again because they're too disconnected. Franchises are always a bad choice for the customer. Two hands doing different things. Without the 5$ off, anywhere else is cheaper and will treat you better.
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July 2023 by User Name
They always have what I need, and are price competitive with big box stores. Oh, and the employees won’t hide from you like at the orange or blue stores. They’ll actually do this weird thing where they will walk up to you and ask if they can help. Try not to panic, this is what us old people call “normal” customer service.
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July 2023 by Upoz Btiupo
I've always enjoyed shopping at this particular Ace hardware. They've always kept diverse staffing so some employees had expertise the others lacked. I just found out my favorite employee I could count on with a wide knowledge of all areas and hands down the only store expert on keys and key fobs for cars (no one else even seemed to care to try) just quit. I'm unsure why and just got the typical. Bullcrap when I asked about him. I know this as I was one of his last customers and he confided in me it was his last day and why. You will be missed Tony!! I hope you apply at the Aloha or Forest Grove store. You would be a great addition to either store and I'm sure your skills would be recognized and appreciated as all get to know you. I will be looking for you as I prefer to shop locally owned businesses. Although I won't be shopping at ones who's management prefers profit over talent. Hillsboro Ace hardware just won't ever be the same without you
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July 2023 by Christina Reyes
This place is the best! Got help cashing a express money order since I don't have a bank account! Sure beats paying $15 to mail it in and waiting 30 days! Ace only charged me $10 and I got my money right then! Thanks!
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July 2023 by K Murphy
Though the last time we went the woman who helped us was not very nice, usually this place is awesome. I am not into hardware, and I could get lost for hours here. The staff is usually quite helpful. I recently purchased a portable grill online late one night, and it was ready immediately in the morning. Pick up was a breeze. They have a great selection of knives as well! Personally, I prefer the Hillsboro location over the rest.
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July 2023 by John Perkins
They always have what I need, and are price competitive with big box stores. Oh, and the employees won’t hide from you like at the orange or blue stores. They’ll actually do this weird thing where they will walk up to you and ask if they can help. Try not to panic, this is what us old people call “normal” customer service.
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July 2023 by SJ Brimhall
This location notified me to come pick up my order, and I got there 20 minutes later. Nobody was there, and they ignored all my pickup calls.Nobody was available for 45+ minutes for me to pick up my one item, so I left and canceled the order. Waste of time.I put in an order for the same product at Home Depot 2 miles away after waiting so long at Ace for nothing, and had my product in hand within 20 minutes no hassle at all.Lesson Learned, don't go to Ace. Home Depot is where it's at.
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June 2023 by Seth Needles
Amazing how much stuff they pack in these stores. Great place to find small fix it items. The screw assortment is awesome. Way better than the big box stores.