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May 2025 by m w
Had a very bad experience in 2265 NE Allie Ave Suite 951, Hillsboro, OR 97124 store when supposedly manger (young male with name starting with L don't recall it now) was extremely rude toward me during the purchase that I was forced to abandon as a result. That person (manager?) was lying to me about details regarding the purchase and policies around it. Very unprofessional person and a vary bad representation of American Eagle resulting we will never come back to that store.
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February 2025 by McKenzie
Staff is not friendly at all :( When I walked in they were all crowded at the front counter. I chose my items and went to stand by the dressing room. Stood there for a few minutes with no acknowledgment to me, and finally when I asked to use the dressing room, the employee gave me an attitude like I was interrupting their conversation. Once I was done in the dressing room, I stood at the counter for checkout where again, they all still were standing. They felt like mean girls, and like I was an inconvenience…
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December 2024 by Erika Valdovinos
The staff at this American Eagle are always rude and passive aggressive with their responses. I’ve gone into this store a couple times to return thing’s because it’s close to home, but it’s never a good experience. Staff can really make or break a store experience, so if you need to go to American Eagle I would recommend going to the Washington square, they have a more friendly staff.
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November 2024 by NTL 99
Starting Oct 30, 2024
Do not order online from American Eagle. Associates at stores like this make it an unpleasant experience. I was treated rudely for daring to make an online order after comparing prices online.
I waited for weeks for my order (after indication it would be ready in a few hours) and then after some trickery it was cancelled. Worst jeans shopping experience ever. Never again.
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September 2024 by Ruth Tuttle
I needed to exchange an online purchase. The associate was kind and professional. They made me feel like I mattered.
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September 2024 by Nancy Wilson
They were very helpful.
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September 2024 by Shannon Witman
Terrible experience at this store. Go to WSQ location if you need to shop there. Wanted to return a dress I bought 2 days ago with the receipt and they said “the policy changed” and since tag was not attached I couldn’t return. A simple tag gun can put it back on…Gave me store credit but I will not go to this location again.
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August 2023 by Renae Johnson
Their hours are incorrect. They do not open at 10
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August 2023 by Jasmin A
Rude employees
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July 2023 by Jeanette B.
Had to make a return for an online purchase and as always, it was a breeze. The store associates were friendly and very helpful. I was greeted when i first walked in, asked if they could help me with anything, they were very personable, they check on on you in the fitting rooms and will get additional sizes for you so you don't have to. Customer service didn't disappoint.
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April 2023 by Heather Davis
Had a terrible experience at this store. They didn't have the size of jeans I wanted so the girl said they could order them. Ok cool. So I go to the counter where she pulls up my account from probably 6 years ago and I tell her that's the wrong address and it's in my daughter's name, so we need to change both. So she proceeds to make my own account. After putting in my name and phone number and my birthday, she scans the jeans that I want to order and then hands me a receipt. She says okay, you should have your jeans in 5 to 7 days. I said but you didn't change my address! She says oh shoot! Let me call my manager. So the manager comes over and says I'm sorry after an order has been placed, we can't change anything. You'll have to call corporate. So the next morning I call the corporate office. They tell me they can't change the address either because it has to be done within the first hour of placing the order and that my jeans have already been shipped (to my old address). So instead of giving me a credit right then, she says wait until you get an email that says your order has been delivered, then wait 72 hours and then call us back. So I have to wait 10 days before I can order new jeans? She says oh you can go ahead and place another order now and will credit the other order in about 10 days, of course allowing up to another 7 days for the credit to go through. So you're telling me I have to pay another $90 for your screw up? I will never shop here again!
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February 2023 by Faith Kang
Walked in to pick up my online order and the young woman at the front told me to wait for my order. She said it’s not ready so I said do they have a possible ETA. She ran off and I waited. Then I looked around the corner and she’s folding clothes. I went to the front to ask what going on my order from what I was told was the “manager”. She said she cancelled I asked why and she said I don’t know and it’s not her concern and that I can take it up with corporate. This makes no sense.Not once have I walked into a restaurant and when I say what I want to order they say it’s not their concern. What is mentally wrong with these girls. If your going to have a big girl job you have to act like a big girl.
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January 2023 by John Mendoza
Horrible customer service all counter people are worthless including the store manager I don’t recommend this place they horribly discriminate and falsely accuse even while having a purchase receipt
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November 2022 by Olivia Boylan
I had a terrible experience at the tanasborne store today. Usually when I go to American Eagle I have at least four employees asking if they can help me find anything- this location… nothing, when I wanted to try on clothes the girl looked so annoyed to have to help me get into a dressing room, and then when I went to check out I showed my student ID, as every other American Eagle location gives a discount if you’re a student, and she was like “nope, we don’t do that. Can’t help you”. I put back the jeans I wanted to wear to thanksgiving and got out of there.
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September 2022 by cassie pendleton
I've been to this location many times dating back to middle school/high school yeaes. Have always loved their jeans and even though this location is the closest, i would rather go to the one out in Washington square. I don't understand what it is but everytime i have gone I've had the WORST customer service, i don't know if it's because I'm curvy or because I'm old(late 20s). I thought i was crazy for so long and just over exaggerating, but EVERYTIME they welcome the young and skinny women coming in, ask if they need anything, ask if they need a dressing room; i waited 10 minutes(i know not bad) while these girls look at me standing for a dressing room and continue talking; then this other girl comes up and helps me but didn't ask for my name. A few seconds later another person wants a dressing room, gets help right away, writes her name down, and asks if there is a different size they need to get. I've been so fed up with this place and not being equal, we're not in highschool, customer service is a thing, and we are in 2022 the world is changing and people need to realize not everyone will be 00.
