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July 2023 by Natalie Aliff
The Women there are extremely rude and have zero personality. They should not be working with the public. They provide horrible customer service and don't seem to care if you like it or not. Makes the districts managers and owners look even worse when they do zero to correct the problem. Where's good customer service these days?
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May 2023 by Brian Merritt - Minuteman Mortgage
Joanna Mehaffey is amazing. I refer a lot of friends to her for HELOC loans as well as fantastic banking service.
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March 2023 by Alejandro Murillo
Great staff. Terrible bank.Bank decided to close my account because " they were not able to get a hold of me", I received no calls, no voicemail, no mail, no email.
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March 2023 by HOPE JOHNSON
Everytime I goto this location the ATM outside is down. Staff inside is great, but makes for a real inconvenience when you have to wait in line to simply make a deposit.
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October 2022 by Kay Cannon
Very personal and indivdualized service. The manager for is amazing!
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September 2022 by 13deeter
We have our business banking at this branch. The manager and staff are excellent at customer service! They don’t make me feel like a number, I feel like they genuinely care.
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September 2022 by Nancy Scheewe
Joanna is the best manager I have talked to. She is the best. Tell her I sent you, Nancy
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November 2021 by Becky Ellison
Great people and a fantastic manager!! Talk to Joanna if you need anything.
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November 2021 by Sharetea B.
I had good experience with this Bank so far. They are professional and very good customer services for my business and private account.
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July 2021 by Tracy Webster
When my credit union refused to take my deposit from a settlement, Banner Bank was happy to open my account. They helped me choose the best account options for my needs and have been right there helping me rebuild my life after being widowed. Yay Banner Bank!!
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May 2021 by Gabriel Anaya
I worked for Banner Bank for 6 years and even after moving on to other career industries they still treat me like family. I’ve had amazing customer service experience.I understand people’s frustration with bank policies and deposit availability questions and overdraft fees, late payment fees etc.I encourage everyone to get more educated on how their bank accounts work and have a meeting with their banker or bank manager on how things function.Cash deposits always available right away.Out of the ordinary check deposits (larger than usual) will get put on hold so they ensure you collect the money.Payday loans checks etc will always be put on hold so please don’t expect to have them cash it out when your bank balance is lower than the check.If you desperately need cash for the check go to the bank that is drawn from you may pay a small fee but it’s better than not having the money at all.Overall Banner Bank has given us great service.
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April 2021 by George Will
They're pretty good IMO. They have some things to work on with respect to customer service, but don't all banks? I think they try and that what counts in my book.
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January 2021 by Wally Duncan
I thought about opening a "Go Fund Me" page. for the female teller there today, so she could buy herself a personality. No greeting, no offer of additional assistance, no thank you. Just should not be dealing with.people. I was in a good mood (when I got there)
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October 2020 by Drew Heller
Really appreciate you guys sending junk mail that looks like checks during the middle of a pandemic. No wonder why people hate banks
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January 2020 by Mandie Clarke
I have been a customer for many years. I have never had a problem until recently. I hope they strive for better communication and customer service.
