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January 2024 by Cannons Baseball
I just bought a Polaris RZR side by side from Brookwood, the staff was great, I feel through some negotiating I received and great deal, plus support from knowledgeable owner and staff. I would recommend family and friends anytime to see BW for ATV and auto needs!
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January 2024 by Brett Gallagher
I recently inquired (via text on Dec 5th) about a Victory motorcycle they were selling, on a Tuesday, saying I’d get down there on Saturday, the 8th. Their last words in text were “Great, we’ll see you then.” I showed up that Saturday at about 10:30am and walked over to the bike, it’s dewy and dirty, but no big deal seeing as it’s December. I greet the folks inside and spend a few minutes talking with the sales guy. He tells me the adjoining shop is a “full service Victory repair shop“. He goes back inside to get the keys to fire the bike up…. And the battery’s dead. We make some more small talk for 10-15 mins after plugging the battery tender in. He tries again, lights come on this time but not even a click from the starter. So he excused himself to get the jumper pack. I’m keeping myself distracted, looking at the other bikes while he takes parts off to access the battery. Now it’s cranking over but still won’t start without giving it throttle. The bike’s now sputtering and popping and all I can smell is unburnt fuel, and it finally roars to life but dies as soon as he lets off the throttle. He tells me “Battery’s shot. I’ve got no problem throwing a battery at it, but you probably want to hold off until after that right?”. Now, he was a nice guy, and felt sincerely apologetic, but I drove three hours one way to look at that bike. They knew on Tuesday I was coming down from Seattle. They had three full days to check that bike out and make sure it was clean and charged up. I had a trailer reserved with U-Haul, I had cash in my pocket, but I walked away. No follow up phone call, no nothing, and less than a week later the bike’s price online was raised by $2k. I spent an entire Saturday, and about $80 in fuel to be completely disappointed. One star is being generous.
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October 2023 by skye wilson
Wow these guys were absolutely amazing!! The communication was outstanding and customer service was great!! They saved me thousands by Being honest with what needed to be done. Boy am I so glad I got a second opinion from Brookwood. So nice to have a trustworthy place to take my car. Thank you all for your amazing help.
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October 2023 by Jenn Krug
My search for a diesel truck began six months ago for a three-quarter or one ton truck for heavy-duty towing power. They had a very well cared for 2008 F350 6.4L with an immaculate car fax. Heather and Nick gave me a fair deal. Cari was there too via messenger on marketplace from day one. Tool box and 5th wheel hitch was on the Lariat as well. Free first oil change, lifetime 10% off service, and a gift "basket" of buffing and maintenance goodies. May this truck and I go the distance together
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September 2023 by Shona Kerrick
Tim & the Brookwood team truly made all the difference when our car broke down on the way to the coast. The customer service and kindness we received in a very stressful situation meant the world. We had our dog with us and Tim made us feel safe and welcome for a couple of hours as we made plans and found a hotel room for the night. Our car was fixed by 11am the next day and we are deeply grateful and impressed with this business. My best to y’all!
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September 2023 by Troy Hurt
I purchases truck several months ago. Took my truck in to see what needed to be fixed because I knew at least I needed new glow plugs. Turns out the oil pan was cracked, but not just a cracked oil pan. Someone covered it up with JB Weld to hide the leak. Now I have seen the service department and it’s spotless and well maintained. So how does someone with that much attention to detail miss a huge blunder like that. I’m only speculating, what if they covered it up? I call and spoke to one of the owners and he assured me they would make this right and I needed to speak to the other owner. I since then have called several times and left messages and nothing. No call back. Always gone. I know it’s an old truck, but the engine had pine needles and rust inside. Fuel tanks had moss and the fuel system that they replaced had to be replaced. This truck never should have been on a lot. So if you think you are getting a good deal. Think about going somewhere else. Because once you make that purchase. You don’t exist to them.You DB welded an oil pan to not have to fix it yourself.I was told you would fix that by one of the owners, the other owner would not return my phone calls or talk to me about it. Does that sound like someone that is responsible? Or trust worthy. I can respect a person that returns my call and tells me to go F myself. But to hide and not ever return my call? NO SPINE.
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August 2023 by Allison French
HIGHLY RECOMMEND THIS DEALERSHIP!!! I have never had such an awesome experience with a used car dealer. They are the real deal! Honest and professional. Went above and beyond for me when I purchased a car from them. Such a great team of people. I love my little Beetle!
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August 2023 by Lisa Sterner
I bought a Nissan Murano here yesterday. I had a great experience , the whole crew there were so professional, kind and very helpful . We came from Bend to make the purchase and it was truly worth it.. I highly reccomendBROOKWOOD AUTO GROUP for purchasing your next vehicle!! I even got a car care pkg with all the cleaning products to keep my car looking great .. spec. added touch!! Thanks to all of you, Lisa
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July 2023 by Chad P
I’m not one to normally leave a review. Especially about a dealership. That being said. This place is awesome. I saw a truck they had, just listed. Couldn’t get down for a couple days from Washington. They held the truck for me and it was a no hassle buying experience. While we were doing paperwork and looking at another potential vehicle for my wife, the staff kept my kids entertained and didn’t mind when they got a little rowdy. If you are in the market for a good vehicle, that comes with a good experience, I would say this is the place. It was well worth the drive.
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July 2023 by Loni Yohn
Had a nice talk with Sam. I was just looking for information and knowledge about motorcycles and he had a wealth of it. I never felt pressured to buy. Very comfortable experience, would be happy to buy from in the future.
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May 2023 by Paknmy.40
these folks got it going on over there! knowledgeable, fast, kind and hard working. thanks again for the awesome buying experience on my 2019 KTM 1290 Super Adventure. 100% Highly recommended!
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April 2023 by Mathew Cooper
Recently started looking for a diesel pickup. Found the truck I liked on an auto website. Messaged Brookwood through the website, Nick contacted me within the hour of sending the message. Worked with Nate(owner) and Heather a couple days later, they made the process seamless. Gave me fair trade-in value for my car. If you're looking for a great small dealer in the Forest Grove area, I'd HIGHLY recommend going to Brookwood, great people, stock and prices.
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April 2023 by Sean Stronach
Limped my truck in. The head of the service department, Matt, took the time to talk me about what was going on and answer my thousand questions about it, even though he was stopping in on his time off. Got on fixing it right away and kept me well informed. Great service, great people. Could not more highly recommend.
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February 2023 by Dale Zabel
I have purchased 2 older 1993 and 1999 Ford trucks from Brookwood and I have to say I am really satisfied with both trucks and the experience I had purchasing them. I am roughly 2000 miles away so I bought these trucks sight unseen other than photos. The sales staff are friendly and very accommodating as I would ask for more pictures than what they had on the website and they would send them within a few minutes. The business end of the sale was easy with no hassles or delays. Heather in the office was always helpful with my questions as this was my first experience buying a vehicle on line. They were also very helpful with the transportation I had hired to deliver the vehicles. When they arrived I was quite pleased with the condition as they matched the photos and description that were given to me over the phone and emails. Keep in mind they are 20+ years old and all the accessories worked and they were very clean inside and out. I am very satisfied with my purchases.
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February 2023 by Lawrence Nighthawk
The process of buying a car usually isn't a pleasant one, or at least I didn't know it could be! It's refreshing to meet genuine people that care about their customers and go out of their way to help you get into the right car and for the right price. They were an absolutely stellar team, Heather and Cari, and they went well beyond what they had to do in order to make sure I was okay with the car I was buying. Beyond helpful. Honest. Caring. I cannot recommend Brookwood Auto Group enough. Sincerely. They have a culture of fairness, honesty and building relationships with customers that was refreshing to say the least. I will return the next time I buy a vehicle. I will absolutely recommend them to anyone I know looking for a new car. The process was easy and they saved me from making a big financial mistake and had zero obligation to do so. Because they are kind, and real. Instant human interaction with no pressure sales, at all. I mean the opposite in fact. Which really matters. They care if you come back, that you feel welcomed and that you are making the right choice. I have never had such a great experience purchasing a car. Ever. Thank you Heather and Cari!
