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October 2023 by Serena M
I give this no stars. I went to rent here the gentleman tried to give me a car with expired tags. I rented the car to take to my moms funeral in Utah. The 800 number told me this budget was open till 5pm on Saturday. They close at noon. So, I followed the instructions and placed the key and paperwork in the lock box. They have now said I stole the car. Have harassed me daily with threats. Have now went on my Facebook and told my family and friends I stole a car. All this time for over a month I have asked them to call it in stolen. I have even tried to call it in stolen myself and told I can’t budget has to. I am not understanding why they keep harassing me and not reporting it stolen. Do not rent from this man. He is a con artist and a crook.
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August 2023 by Emmanuel Davis (MannyPetty)
Unclear policies about credit checks and deposits for debit-only rentals. We were rejected when we came to pick up our car for a HUGE trip. As I had been preparing and saving for this trip for nearly a year, I had several conversations with multiple employees and was assured that I would be able to rent with my debit and a deposit. This was a 4 day rental and I saved $1200 just for the car alone, a regular compact car, only to be turned down when I am supposed to leave. Had it not been for a friend who took pity and lent their vehicle at the last second, I would have missed seeing Dead & Co for two nights at the Gorge Ampitheatre. I would have barely been able to cope. I was able to rent in LA no problem, budget is confusing. Also, our windshield cracked down the middle in LA because of how low to the ground the car sat. Not to mention, the doors would scrape side walk if you parked at a curb, yikes. PAY FOR INSURANCE!
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June 2023 by Dshot D
Experience ? They won't let me rent a car .
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June 2023 by Girish Deshpande
I always get the best service here. The gentleman is friendly and prompt.
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June 2023 by Bill Fuchsberger
Service was very good!
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January 2023 by Jennifer Bentz
The day I rented the car 12/26/2022, the guy saw my name but didn't honor the price when I booked on travelocity along with the insurance. He says he can't see the price, but he could see my name. In addition, the car was extremely dirty. All he did was take a dust buster outside to the car, and it was still dirty. So much for thinking about covid and using a cleaner of some sort on the interior. He didn't document the dings on the car, didn't go over anything about the car, didn't check all the fluids beforehand, didn't bring the car around when it was dumping rain. I did take pics of the damage to the car that I received, and told the other budget that I turned it into, and the customer service I received in Hillsboro. I even said why make a reservation thru a third party when the price of the car and insurance is not going to be honored. Lastly, I showed her a pic of the driver's side door where it looks like the door was possibly pried open.
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May 2021 by Demha Run
horrible service before and after ! got charged for additional fees not agreed upon
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April 2021 by Shane Carroll
Worst experience I've ever had with a car rental company! Every step of the way! Worst ever! Enterprise is Sooooo much better!
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February 2020 by Jason Mccann
Consistently good rentals, had a few bumps but they normally take care of it.
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August 2019 by 26 West Church
We've been renting here for years and have had nothing but great experiences with their staff. -nate k
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June 2017 by Santosh Sugumar
Good deal
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July 2016 by Ananda Vardhana
We rented a SUV at Hillsboro Oregon and planned to drive one way to Chicago. 100 miles down the road my wife wanted to drive and gave it a try. Found the vehicle too big to manipulate. So we went to Boise airport exchanged it for a small compact car. Then it was a plain sailing all the way to Chicago. Car pick up, exchange and return went as smooth as a knife through a ripe avocado :-). 3 kudos to Budget!!
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August 2015 by RAKAN ALTASSAN
Very bad
