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February 2024 by Dominic B.
I purchased tires from Costco in the late summer of 2023 and then subsequently had a flat tire in February of 2024 on the same set of tires. I had to return to the store multiple times after being told that it was fixed each time. The first time, they told me they found a rock in my tire, which sounded odd to me, after they initially inspected the wrong tire when I specifically told the front desk which tire it was. The second time, they said they pulled a screw out. All of these turned out to be lies because the third time I went in, Costco cross threaded my lug nuts, and sheered off the studs on the wheel hub. My vehicle had to be towed, and the head mechanic Shaun, assured me everything would be covered by Costco and even gave that promise to me in writing. I thought "honest mistake, could happen to any tire shop by accident, as long as they reimburse me for the damages, all is forgiven." Afterwards, the total for the damages that Costco caused to my vehicle included 79.95 for an initial diagnosis of the damage, 364.23 for a new wheel hub assembly, 22.41 for new lug nuts, and 197.31 of labor costs, bringing the total up to 663.90. I then went back into Costco and they tried to write me a check for 137 dollars claiming that was all they owed for the damages, after clearly not understanding the invoice or mechanics of a vehicle at all. The assistant supervisor of Costco was trying to argue price with me for 30 minutes in front of everyone. I then called the mechanic who did the repairs to clarify some things for the store, which he did. Then the assistant manager of Costco tried to just pay me for the lug nuts, and the wheel hub assembly, which brings that total to 386.64, approximately 277.26 short from what they actually owed me for labor and the initial inspection costs also. At this point I had been there for an hour and needed to go to work so I left to come back the next day. The next day I set the check on the desk and said I needed to speak to the manager about this because I'm still short money from the damage that Costco caused. Fredrico snow then came out from the back and then proceeded to try to tell me that Costco doesn't cover the labor charge or the initial invoice and tried to tell me I already got paid for what damage was done which was grossly incorrect. I told him at that point I am not leaving until I get a check for 277.26 for my labor and initial inspection costs. He then went to talk to the manager (who never actually came to see me as requested). He came back and tried to tell me they "never do this" but is going to pay me for the labor costs but not the initial inspection and said "why is that on there, why can't they just fix the damage?" Initial inspections from a mechanic are standard procedures literally anywhere you go, and take time which costs money. I then told him, "I'm not leaving this store until I get paid for the labor costs and the initial invoice costs for damage that you guys caused to my vehicle, and then told me that you would repair in writing. If I don't get a check for everything, I'm going to drive straight down to the county courthouse and sue the store in small claims court with no lawyers allowed and get my money and then you will have to pay my filing fees as well." He then went to go talk to his manager AGAIN and left me waiting for 30 minutes before finally coming back with a check for everything and then proceeded to actually have the nerve to tell me, the customer who was wronged that "the conversation is over after this." As if anyone in that shop had any leg to stand on to tell me that the conversation is over. They then tried to give me a release of liability form to fill out which would waive my right to a lawsuit if I wanted to pursue one, but gave me this AFTER I received my check (LMAO). Normally you would give the check to me after you get me to sign a release of liability form. Instead I took my check and promptly threw that form in the trash. That tire shop is so beyond inept
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February 2024 by Mahmoud aljnazrah
I really like costco and their customer service, but today I was there at the OPTICAL and I had to wait more than one hour to get my wrong contacts that caused me headaches and dizziness. I mean despite the fact that they were wrong the waiting time is awful. It wasn’t that busy it just they are short and slow to take care of people without a crazy long waiting. Never again with costco optical and maybe this location in general.
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February 2024 by Tawnya Seamster
Not too crowded at 2 pm on a Monday, no lines. Batteries are always in a different spot a very nice worker found their location for me.
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February 2024 by Noir Dream
Love Costco.. samples !
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February 2024 by Eswar “Monk”
Cookies on the food court menu
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February 2024 by Eli Sayre
No more churros :'( this saddens me to a large degree. At least they still got samplesss!!! I love the the sampless!!! They are possibly the sole reason I go.Sometimes I imagine whay it would be like if it was a zombie apocalypse and I had to survive in the Costco, I plan what I would use and eat, and where I would sleep and build a fort. Definitely would climb up the rafters, I really want to climb up them. If you read this Costco, please let me climb up them.
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February 2024 by Alexander Bourns
I went here to ✔️ my blood pressure at the last minute for a physical, and they were very helpful and fast at the pharmacy even though they were pretty busy.
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February 2024 by Hector A Parayuelos
This is easily the biggest Costco I have ever been to. It starts with the parking lot which has more spots and more space in the aisles than any other local Costco. Then the store inside is gigantic.
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February 2024 by Ricky Hutchens
Very big store.
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February 2024 by JoC (JoC)
2924.2.3 place was very busy thank goodness for self-checkout. Lots of new stuff in stock. Can't wait to try our haul.2023.7.22 Warehouse not so busy for a Saturday, lots of parking and short lines to checkout. A little disappointed that we could not find the piza that I saw online that another Costco carries.2023.5.14 Happy Mother's Day - lots of people shopping but checkout is still very fast especially self-checkout. Lots of basics available. Looking forward to next savings books.Love Costco, one of our favorite places to shop. Great customer service.Their bottle return area is always clean and associates are very helpful.We always find great & cheaper merchandise. The return policy is fast and wonderful.23.1.7 great selection of local beers and wine with expecially get discounts.Their recycling (glass, bottle and cans) is very clean and well maintained. Items not accepted at the nachines can be taken to Customer Service area for redemption. Funds are great for grocery shopping.
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February 2024 by Kerry Nussbaumer
Great wholesale warehouse, and the best customer service of any store I've been to. Lots of great seasonal items.
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February 2024 by Gerald vill
Best place in Hillsboro to buy everything with a guarantee and extended return policy like no other.From appliances to clothing from food to electronics, best brands, and best prices, no doubt ?
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February 2024 by L Bugg
Its costco, of course it's amazing.
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February 2024 by lisa muha
I love shopping there and very clean...prices are getting too high
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February 2024 by Daniel Shellenberger
It's Costco...