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April 2025 by james nguyen
Slow service, they don't text you back. Not impressed
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February 2025 by Zachary Gershkoff
I came here for two reasons: my tire had a leak, and I was missing some lug nuts. They tried and couldn't find the leak, and then they told me they didn't have any lug nuts to sell me and I shouldn't come back until I get some. So coming here was not a good use of time.
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December 2024 by Paul Iscool
I like Costco Tire for a lot of reasons. The only thing places like Discount Tire do better is inform you of your tread depth. Costco doesn't tell you, when you ask, they don't know and they don't notate. How are you supposed to make an informed decision on a fairly expensive purchase? I, for one, like specific tires they never have in stock, so if I waited, I'd be out of luck and have to come back. What a waste of everyone's time.
It would be great if they told you your current depth or at least do what everyone else does and put it in it paperwork.
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December 2024 by SANGWOO SON
Price is competitive. That's it.
The level of customer service is truly disappointing, bordering on unacceptable.
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October 2024 by Dan King
I highly recommend Discount Tire over Costco. They will price match and have a wider selection. When you schedule an appointment at Costco, tire rotation for example, the appointment time doesn’t mean anything. They may not start working on your vehicle for an hour. Other shops, if you show up at your scheduled time they prioritize your vehicle. Simple tire rotations take an absurd amount of time. Costco also doesn’t have a waiting area.
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July 2024 by Dominic Boguski
The total for the damages that Costco caused to my vehicle included 79.95 for an initial diagnosis of the damage, 364.23 for a new wheel hub assembly, 22.41 for new lug nuts, and 197.31 of labor costs, bringing the total up to 663.90.
I then went back into Costco and they tried to write me a check for 137 dollars claiming that was all they owed for the damages, after clearly not understanding the invoice or mechanics of a vehicle at all. The assistant supervisor of Costco was trying to argue price with me for 30 minutes in front of everyone. I then called the mechanic who did the repairs to clarify some things for the store, which he did. Then the assistant manager of Costco tried to just pay me for the lug nuts, and the wheel hub assembly, which brings that total to 386.64, approximately 277.26 short from what they actually owed me for labor and the initial inspection costs also. At this point I had been there for an hour and needed to go to work so I left to come back the next day.
The next day I set the check on the desk and said I needed to speak to the manager about this because I’m still short money from the damage that Costco caused. Fredrico snow then came out from the back and then proceeded to try to tell me that Costco doesn’t cover the labor charge or the initial invoice and tried to tell me I already got paid for what damage was done which was grossly incorrect. I told him at that point I am not leaving until I get a check for 277.26 for my labor and initial inspection costs. He then went to talk to the manager (who never actually came to see me as requested). He came back and tried to tell me they “never do this” but is going to pay me for the labor costs but not the initial inspection and said “why is that on there, why can’t they just fix the damage?” Initial inspections from a mechanic are standard procedures literally anywhere you go, and take time which costs money. I then told him, “I’m not leaving this store until I get paid for the labor costs and the initial invoice costs for damage that you guys caused to my vehicle, and then told me that you would repair in writing. If I don’t get a check for everything, I’m going to drive straight down to the county courthouse and sue the store in small claims court with no lawyers allowed and get my money and then you will have to pay my filing fees as well.” He then went to go talk to his manager AGAIN and left me waiting for 30 minutes before finally coming back with a check for everything and then proceeded to actually have the nerve to tell me, the customer who was wronged that “the conversation is over after this.” As if anyone in that shop had any leg to stand on to tell me that the conversation is over. They then tried to give me a release of liability form to fill out which would waive my right to a lawsuit if I wanted to pursue one, but gave me this AFTER I received my check (LMAO). Normally you would give the check to me after you get me to sign a release of liability form. Instead I took my check and promptly threw that form in the trash.
That tire shop is so beyond inept at doing the simple things correctly and then wronged me multiple times after damaging my vehicle. The fact that they were trying to save a few hundred bucks on a customer who they wronged (I also spend 10k+ a year at Costco) and never got an apology for once for any misunderstanding at all, tells you all you need to know. Go literally anywhere else for your tire needs. They can’t do anything right here.
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April 2024 by Eryn Roberts
Needed some new tires and as a Costco member went here first. I worked with Fred and he helped out so much! Great price and experience working with the tire center!
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February 2024 by Dominic B.
I purchased tires from Costco in the late summer of 2023 and then subsequently had a flat tire in February of 2024 on the same set of tires. I had to return to the store multiple times after being told that it was fixed each time. The first time, they told me they found a rock in my tire, which sounded odd to me, after they initially inspected the wrong tire when I specifically told the front desk which tire it was. The second time, they said they pulled a screw out. All of these turned out to be lies because the third time I went in, Costco cross threaded my lug nuts, and sheered off the studs on the wheel hub. My vehicle had to be towed, and the head mechanic Shaun, assured me everything would be covered by Costco and even gave that promise to me in writing. I thought "honest mistake, could happen to any tire shop by accident, as long as they reimburse me for the damages, all is forgiven." Afterwards, the total for the damages that Costco caused to my vehicle included 79.95 for an initial diagnosis of the damage, 364.23 for a new wheel hub assembly, 22.41 for new lug nuts, and 197.31 of labor costs, bringing the total up to 663.90. I then went back into Costco and they tried to write me a check for 137 dollars claiming that was all they owed for the damages, after clearly not understanding the invoice or mechanics of a vehicle at all. The assistant supervisor of Costco was trying to argue price with me for 30 minutes in front of everyone. I then called the mechanic who did the repairs to clarify some things for the store, which he did. Then the assistant manager of Costco tried to just pay me for the lug nuts, and the wheel hub assembly, which brings that total to 386.64, approximately 277.26 short from what they actually owed me for labor and the initial inspection costs also. At this point I had been there for an hour and needed to go to work so I left to come back the next day. The next day I set the check on the desk and said I needed to speak to the manager about this because I'm still short money from the damage that Costco caused. Fredrico snow then came out from the back and then proceeded to try to tell me that Costco doesn't cover the labor charge or the initial invoice and tried to tell me I already got paid for what damage was done which was grossly incorrect. I told him at that point I am not leaving until I get a check for 277.26 for my labor and initial inspection costs. He then went to talk to the manager (who never actually came to see me as requested). He came back and tried to tell me they "never do this" but is going to pay me for the labor costs but not the initial inspection and said "why is that on there, why can't they just fix the damage?" Initial inspections from a mechanic are standard procedures literally anywhere you go, and take time which costs money. I then told him, "I'm not leaving this store until I get paid for the labor costs and the initial invoice costs for damage that you guys caused to my vehicle, and then told me that you would repair in writing. If I don't get a check for everything, I'm going to drive straight down to the county courthouse and sue the store in small claims court with no lawyers allowed and get my money and then you will have to pay my filing fees as well." He then went to go talk to his manager AGAIN and left me waiting for 30 minutes before finally coming back with a check for everything and then proceeded to actually have the nerve to tell me, the customer who was wronged that "the conversation is over after this." As if anyone in that shop had any leg to stand on to tell me that the conversation is over. They then tried to give me a release of liability form to fill out which would waive my right to a lawsuit if I wanted to pursue one, but gave me this AFTER I received my check (LMAO). Normally you would give the check to me after you get me to sign a release of liability form. Instead I took my check and promptly threw that form in the trash. That tire shop is so beyond inept
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December 2023 by Donald Mowers
I had some snow tires and wheels that I wanted to put on the car. I'd gotten them from a different place. There was a $40 charge to put on my snow tires and wheels and take the old regular tires and wheels off. I made the appointment and we went in. Got a text message that they needed to talk to me. Found out that my snow tires and wheels had American racing rims that required a certain spacer which I didn't have and they didn't have. The refunded my $40 and told me how to order this spacer. In the meantime I bought some lug nuts from them for because my lug nuts had gotten bad.They were very good about helping informing me about what I needed and how to go about it
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December 2023 by Joana B.
I like costco as a whole and theyre always very nice and friendly but I just spent an hour at member services getting added onto a family members account because of one of the member service employees. He asked for my email and number after I had just received my membership and he spent 40 minutes inputting the information on the conputer only to then ask me "so do you have a costco account under this email or not?". I was confused because why would I even have one if I was not a member? and why wouldn't he ask that 40 minutes prior to struggling on the computer for nearly an hour? overall just an annoying experience, learn to ask customers basic questions before wasting your own time and mine as well. But this costco is great overall, excellent custom service when doing returns, I was just surprised at the level of incompetence this one time after going for over a decade to the same costco.
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November 2023 by John VH
Had persistent issues with tires I purchased, the team worked with me to make the situation right.
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October 2023 by John L.
Costco had more items for sale a few years ago. They had gone downhill with less variety and higher prices. Less free samples also. Good return policy. No more combination pizza, polish dogs, chilli, Price of meat went up. Quality went down.. we had loved the ripeness, now they are tough and expensive. Shape up before you lose membership
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September 2023 by Allan
Got a set of tires here two weeks ago. Had to go to a different Costco during my road trip because all of my tires were out of balance. Turns out there was oil on the lug nuts and they never cleaned the hubs, which is dangerous! Ended up missing my dinner, getting a rock in the windshield which put a huge crack in it, and the manager at this Costco was reluctant to give me the difference in price after they announced free installation! Go to discount tire! At least they back up what they sell!
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September 2023 by Syzygy Artz
Shaun and the guys are awesome! Excellent fast service, I didn’t even have time to finish all my shopping.
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September 2023 by Ashley Z.
This location is lager than others around, they typically have more of what we want and more, It's the only location we found smart water. Self check out is organized too. Staff has always been great to us. Prices are rising on some items but be like to look for the deals with feeding a family of 7.
