-
February 2024 by Matt Nees
This store was very clean, uncluttered.
-
February 2024 by Mike Self
Dumpy little store with poor lighting and no stock. Staff was helpful and kind.
-
February 2024 by Game Knight
Good place for many different options in shoes. It's definitely not cheap, but generally high value!
-
January 2024 by Emmanuel Davis (MannyPetty)
A bit spendy, try famous footwear across the street. DSW wanted $129 for a pair of docs they had at FF for $75....
-
January 2024 by Vlade Past
Nice, clean, store. Shoes are of good quality and style. Stuff is friendly.
-
January 2024 by Martha Anahi Aguilar Gaona
First time there. We were not greeted. No associate even ask if we needed help. They seemed so done working there. Overall, a variety of shoes to look at. There wasn't alot of customers too. Not sure if I have the desire to go back.
-
December 2023 by Sha Sha
Here is my story about they said they will hold shoes for you. Before Thanksgiving, I chose a nike sneaker for my daughter, size 12. I got a 30% off coupon in email, so I showed to Cashier, The cashier was super nice said I cannot use it now but she will hold them for me. After three days, I drove 40 minutes to this store, they said they cannot find that pair, and it was the last one. I saw a size 11 on counter but a leader cashier said she cannot sell it to me. No excuse, no sorry. All I got was they cannot find it. I got a polite, cold, impatient service, not one smile or sorry in it. you cannot complain, nothing enough to complain. My daughter still looking forward to this sneaker. So I still bought a size one, the last pair on shelf, she may wear it after three years. Then the cashier said sorry, you cannot use this coupon. So why let me wait three days, 40 min drive, and no size for me??? I will never shop in DSW again. Now I don't want to look the box, I just throw it in garage. It is remind I am clumsy of speech and a coward to fight for myself.
-
December 2023 by Brittany Hessemer
Lady at the front was rude as hell on 12/4/23 at 11am. Returned shoes I just ordered from less than a week prior and refused to let me use the same rewards on a different pair that actually fit.
-
November 2023 by Anthony Garcia
Terrible customer service at this location. If you're not Caucasian they will not treat you the same as other customers that are. They actually will profile you as some kind of scammer or thief. I had proof of purchase for an order that my mother made and the so called store manager "Shannon" or "Savannah"(more like a KAREN) didn't even try to help with the situation or try resolve their poor quality of a buy online return is store policy. I was taking back an order that I had proof of purchase, and for someone who was disabled and isn't physically able to get out of her house that's why they were bought off their site. I was embarrassed by her micro-aggression's towards me as if I was thief or a scammer. Think twice about being someone of color inside their store and not feeling like they are profiling you from the moment you walk in. It's disgusting to know that people still have jobs and can't treat every customer equally. Savannah is supposedly a Manager at this location or at least tried to present herself like one. In no means is she qualified nor trained in any customer service or having any social skills to deal with customers of color/ethnicity. Please think twice about supporting business who still use that practices of profiling people of different ethnic backgrounds other than Caucasian. Karma will come her way for treating others like criminals when we work hard for the things we purchase and don't deserve to be talked down to when trying to return the product we spent our money on in the first place.
-
November 2023 by Anthony G.
Worst Customer Service, Especially if you are not Caucasian. It's 2023 and almost 2024 and we still get profiled by the store managers at certain retail stores. The worker by the name of Shannon( if that's even her name) wouldn't help me with a return when I had a confirmation number for an order that was done on the website. It was so embarrassing to be racially profiled about some shoes that I had proof of purchase for. I was taking back the shoes for someone who is disabled and is not able to make it to the store as easily as some abled body customers. This will be the last time I shop with this company all because of one employee's actions to not give me service due to my ethnicity. Beware of the Karens who work at this store who allow their micro-aggressions towards paid customers trying to make a return to the store they bought them from.
-
October 2023 by Traci Mogster
Found the shoes I was looking for in here. Did not find a purse. They have a small selection of purses.
-
September 2023 by laura sanchez
This is the second time! What’s the point of ordering online to pick up in store? And selecting what’s available in store to order from. And when picking up they don’t even have the shoes that I want or the size!!
-
September 2023 by Susan Mahon
Nice selection. Just wish they were closer to home!
-
September 2023 by Sara H.
Outstanding customer service! Kevin, Carol and Hazel went above and beyond to get my online order corrected/ adjusted. It's a breath of fresh air that people still strive to provide for their customers.
-
July 2023 by the young
Great selection! Our cashier, J’Lee was super friendly and helpful! She told us about some program that we could sign up for to get a discount and she helped us sign up super quickly! She was very engaging and kind. We were able to come in and get what we needed and paid less then we were anticipating, while being able to choose exactly what we wanted. Haven’t been to a dsw before but will definitely be back!
