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August 2023 by Paul Collett
Unable to contact them to pay my bills. They just don't pick up the phone, so I leave message after message after message and never get a call back. How do you stay in business when there is NO CUSTOMER SUPPORT AT ALL?!?!? I tried to sign up for autopay but they just didn't bother to process the forms I sent in. Months later I have late charges because they have no record of my auto pay form. I HAVE PROOF OF DELIVERY! I think it's time I find another propane provider. Someone who can actually provide service.
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February 2023 by Gene Climer
I really don't appreciate not being able to call the local business directly. I keep getting routed through some national call center. There's no way to just contact the local people. At least the call center isn't in India.
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October 2022 by Kathy Chellis
Not a big fan of paying a month before delivery, then finding out I overpaid. The money will sit your account instead of mine for close to a year waiting for my next order.
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October 2022 by Norma Maddio
Ferrell Gas is efficient and delivered as they said they would.
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October 2022 by Joe Kuran
Great service a good peopled doing the work
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January 2022 by Cilantro midpriority
Stopped in on Saturday and read the hours are from 8-5 M-F, so I loaded up my tanks and returned Tuesday at 1:30. Big sign on the front "CLOSED" (*@&!), I tried to call but the line is an automation and the wait time is sometimes more than 5 min just to ask when they will be returning. So what does that mean "CLOSED" ? for the day, during lunch, forever, Covid, what gives, need more info!!
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January 2022 by ##
It's a normal successful business relationship. Been with them what seems like forever. We go way way back when I was housed in a camper, then a nicer travel trailer, I'd bring the tanks over sometimes in my shopping basket, other times on my bike. Very compassionate folks, they felt my pains during the cold of winter when I brought the tanks over. Things change I can lift the empty tanks, but a full one just can't hoist it up any more. So they set me up with a 100 gallon tank, and pay as you go program, then they took me in as their own (which I love) and it's now auto refill. It's better than me trying to remember to check the tank and call in. Besides all that, they are the folks that maintain the entire lpg system of my place, no worries here about a gas explosion. Thank you.
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December 2021 by Timothy 'Faithwalker' Kuehn
Don't know how to treat their customers with proper service.
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November 2021 by Jed Solheim
DONT ASSUME THEY ARE OPEN WHEN THEY SAY THEY ARE :(CALL OFFICE FIRST. Maybe they can update google maps to reflect reality.
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November 2021 by Mitch Carlson
Can’t even get a call back for dispatch. This has been the case for 6+ months.
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September 2021 by Kenneth W Hermsen
We have been trying to set up service for 5 weeks now ! We have called the company several times and left our number to make arrangements for a service tech to inspect our site for service. Each time we were told someone would call us? STILL WAITING FOR THAT CALL!
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July 2021 by WYZE “The Wyze”
Took off work early to show up to an open gate, truck sitting in the parking lot, yet door was locked, no one around? If you say you're open then you're open, especially with both gates open. Luckily there was gentleman that came out and said he didn't work there, but didn't know where anyone was at. After driving my RV out there and back, sorry but you lost a customer for life!
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January 2021 by M B
It's a normal successful business relationship. Been with them what seems like forever. We go way way back when I was housed in a camper, then a nicer travel trailer, I'd bring the tanks over sometimes in my shopping basket, other times on my bike. Very compassionate folks, they felt my pains during the cold of winter when I brought the tanks over. Things change I can lift the empty tanks, but a full one just can't hoist it up any more. So they set me up with a 100 gallon tank, and pay as you go program, then they took me in as their own (which I love) and it's now auto refill. It's better than me trying to remember to check the tank and call in. Besides all that, they are the folks that maintain the entire lpg system of my place, no worries here about a gas explosion. Thank you.
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January 2021 by Fernando Madrigal
Is a grate place with wonderful peopleAnd excellent service.
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January 2021 by MrWiseinheart
Had a forklift get stuck in the mud next door to this place, had a fella from Ferrell gas pull up and helped pull out the forklift for us, appreciate the courtesy and help?.