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March 2024 by Lydia Johnson
Ruth was extremely patient and kind with me during the process to get my rental. The staff at return was also very kind and helpful!!
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January 2024 by Zeming Yu
The lady at the desk gave us a car with emergency light on and said she has no other cars. She even charged us extra for services we didn’t request and also refused to make a change. Bad attitude and terrible service
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December 2023 by Chirag Deshpande
I normally don't put reviews but I had to for this one. We rented from this location and returned the car with a full tank and cleaned the car completely. I did not receive my security deposit of 200 dollars back. When I asked for my security deposit at this location, they told me the car was not clean and it had to be cleaned. I asked for an itemized receipt of the cleaning services to Hertz customer service but they would not provide it. Further, they did not even send an email that 200 dollars are cut of cleaning. It just reflected on my credit card statement. Basically they did not provide any proof that they had to clean the car later. This has happened for a second time I would strongly recommend NOT to rent from Hertz or this location because once you return the car Hertz in general does a very bad job of following up on additional costs if incurred like parking tickets/tolls and cleaning fees. For the customer its as good as lost money if you did nothing wrong.
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September 2023 by John Pelonio
Only one person working at desk, but wait was reasonable. Staff friendly and helpful. Cars were clean and well equipped. Lot in front of building is reserved parking only. Rental returns are in a lot to the left of building. Employee does not inspect vehicle with you before or after rental so filming car to document condition may be a good idea.
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August 2023 by Zen Chang
The receptionist gave me a very poor-condition car. Firstly, the key was damaged and hard to use. The car was not clean, with trash under the driver's and passenger's seats. I took photos and asked her to change the car, but she claimed there were no available cars. She even called the cleaning staff to verify, but the man denied any negligence (who would admit it?). Her behavior made me feel like I was lying. Originally, I planned to rent the car for four days, but I changed it to just one day for this lousy car. And still had to pay one day.
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August 2023 by Nanda Kishor
Ruth was very friendly. I rented a car for 3 days. The service was good and would definitely recommend to all.
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August 2023 by Vibhu Ganesan
They refused to honour our reservation saying that it was made within 24 hours. Why accept reservations you can’t honour?
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July 2023 by Dshot D
I kind of feel like they pick and choose who they want to rent their vehicles or they have one for 300 a day I believe I tried to rent a car there three or four times and never been successful.
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June 2023 by Darin
I kind of feel like they pick and choose who they want to rent their vehicles or they have one for 300 a day I believe I tried to rent a car there three or four times and never been successful.
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June 2023 by Stratos P.
Not happy that I always found the office closedduring open hours and I have to wait 10 to 15 minutes every time for someone to come. Not happy that usually they are no more good cars available and the options is between 1 or 2 cars.I work for ASML and I have to rent cars often and I like varaidy and consistency.I believe Hertz can afford to hire more poeple and have more available cars for Hillsboro engineers before they lose more costumers.
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June 2023 by Stratos Pontisidis
Not happy that I always found the office closedduring open hours and I have to wait 10 to 15 minutes every time for someone to come. Not happy that usually they are no more good cars available and the options is between 1 or 2 cars.I work for ASML and I have to rent cars often and I like varaidy and consistency.I believe Hertz can afford to hire more poeple and have more available cars for Hillsboro engineers before they lose more costumers.
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June 2023 by Sagar Aslekar
Convenient location & helpful staff. They were able to accommodate my Minivan request on a short notice. Key drop off option available for after hours.
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June 2023 by Mayor McCheese
This is actually a quality Hertz location that has employees that know what they're doing. People who have bad reviews saying that this location is incompetent don't understand the difference between a major airport and a minor airport. The Hertz at this location used to primarily service the Intel shuttle, and don't have that many staff. So yes you have to manually write down the mileage and they don't have gold service but if you reserve within their posted hours you will have a good experience. They will also usually post their cell phone number on the door if they have to step out
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December 2022 by Shauna F.
Made reservation on Expedia... Went in to get car and they said they have no cars and they can't help me with reservation. And my ride left.
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December 2022 by Aditya Varshney
Good place, no bs, if you already have a booking, the people won't take much time.