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December 2023 by Nicholas L.
If I could give negative stars I would. You put a fdra on my account and then sent my deposits back. No money for the holidays. Youre beyond trash and to think anyone would bank with you. pathetic.
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July 2023 by mekenzie •
i work at a store & need to deposit money here twice weekly. the employees are usually nice and helpful but the manager is honestly rude. today he interrupted the teller doing my deposits to let me know i need to find a new way to give them the money, because i'm taking up his tellers' time. he said i was "lucky he had the staff for it today", then proceeded to stand around with 3 other employees and mock a customer who had just left. it takes 30 minutes at the absolute max and if the problem was not enough staff, i feel like they wouldn't have 4 people standing around at all times, literally just waiting for customers. he makes me feel like an inconvenience for depositing money when that's kind of the purpose of a bank... and it's also part of my job so there's not much i can do about it. if i told a customer they need to figure something else out because i don't want to make their order that would not fly. if he was nice at all about it i would be happy to figure out an alternative, but honestly i am just going to the orenco station branch now because complaining to a customer about them asking you to do a function of your job is kind of crazy
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May 2023 by Kelly Gregory
You can not go into the bank and speak to anyone that can actually help with an issue with your account without an appointment. This is the first bank I have ever had to make an appointment. What happened to customer service.
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March 2023 by Rebecca Welsh
Branch manager Anthony was incredibly helpful assisting myself and my older father with gathering documents for some business transactions. He was patient, kind and willing to work with us to get what we needed even though the circumstances were unusual.Best banking experience in a long time.
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March 2023 by Brandon Downes
Very Rood employee's! I will never bank with KeyBank because of my experience at this location!
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May 2022 by Zane Grattan
Will try to charge you $4 to take money out for all point atm cards.
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April 2022 by Joseph Stratton
Terrible banking policies. Illegally opened an account in my name and will not disclose my information to me because I cannot provide information in the account that was never given to me but still requested my full social, name, address, dob, phone number. Every single person I spoke with asked for this information but it clearly states in the one and only email I received that you don't ask for this information outside of being in person.Terrible customer service. After an hour on the phone with 3 different customer service representatives and a manager I still received nothing. All 4 agents gave me different information.I called at opening, 9am, told them my issue. They took my information and said someone would call me by the end of the day because they were busy assisting other customers. I was provided no other options or information.Worst decision to try banking with them. 1 star because 0 or negatives aren't possible.Update: an additional hour on the phone with a bank branch representative and their manager before I was transferred to another customer representative to be denied any actual help again.On a side note: only 1 representative out of the 7 had good customer service skills and that happened to be the last person I spoke with. The branch manager, as unhelpful as she was, at least tried to help. Every other representative I spoke with immediately had an attitude and continued to become more abrasive until the call ended or they passed me onto another person. Out of the 7 people I spoke with, only 1 seemed to know what they were actually talking about. None of your employees seemed to be in agreement with anything that was said to me other than your policies were unfair and your online banking is broken.Long story short, illegal, unfair and morally wrong banking practices. Misinformation.Long story: I applied for an account online. Simple enough right? Instead of getting confirmation about my account, after submitting my application I was prompted by the website that I was awaiting approval. This prompt implied I was waiting for approval, not that the account was opening nor did it notify me that an account would be opened in my name.At one point I was asked for a deposit amount but it did not actually let me make any kind of deposit or ask for information required to do so. I did not create an account and it will not let me create an account.They only information I have received from keybank is one email with the type of account, the last 4 of the account number and the day it was opened. It tells me to log in but provides no information on how to do so. KeyBank will not provide that information or fix the issue.Every employee I spoke with, even managers, said I should have been given an account number, I should have a receipt for my deposit and that I should have had instant approval. They suggested it was my mistake that I wasn't given an account number. I was told I shouldn't have been able to create an account without a deposit. Another idea was that my account is open but processing because I applied online and I did it after normal banking hours.I can't close the account because it isn't "open" but I can't open the account because I don't have an account number and they refuse to give it to me. Even if I'm able to find a way to close the account I'll have to pay the fees associated with keeping the account open and pay additional fees for closing it.I was interested in KeyBank because of a promotion and it's suggested ease of access. Now all I feel is scammed and taken advantage of. On top of that, I wasted time to be treated like a 2nd class citizen by multiple employees and will most likely wind up paying for it financially or theyll ruin my credit as before mentioned in other reviews.
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January 2021 by Jacob Morales
My friend just came in the manager was so rude she has no compassion and was not helpful at all she was rude and mean and let me tell you people have lost any sort of compassion we are in a pandemic and the holidays I’m so disappointed I’m definitely thinking about closing my accounts ?
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September 2020 by John Degner
I would give them lass if I could. After a short time with this bank my wife decided to consolidate her debt to a different establishment. The back for some reason decided when she told them to close the account decide that she did not mean it. They left the account open and started charging her fees for having a 0 balance in a account that should have been closed. After multiple months of fighting with bank mangers they finally reversed the charges but decide to let it sit with just a -90 points to her credit score. Which they will not send a letter to fix. Thank you key back you are a 100% terrible establishment
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September 2019 by Juan Moreno
Great customer service.I don't like that homeless people hang out there making a mess.I go around back after they left and pick up trash mostly at entrance on first Street behind wall.
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August 2018 by Christina F.
Constantly understaffed leading to extremely long wait times.
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January 2018 by Lisa Christiansen
Great!!
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October 2016 by Ashley S.
Pretty long lines most of the day, but the staff are friendly enough. The drive-through line generally seems slower than the wait inside.
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June 2014 by Dillon D.
Staff here is awesome. Always super friendly when I come in and very helpful. I do all of my banking, personal and business through Key.