-
August 2023 by Autumn !
This Vetco refused my cat during her appointment for her first shots. My cat is an indoor cat and is 1 year old and has no rabies or disease. When I brought her in for her visit she was a bit nervous and she only hissed once in her carrier. When the vets heard her hiss once, they automatically told me they refuse to give her shots because they think she is too dangerous. They said one bite could send us all to the hospital and that they would have to euthanize her! They didn't put any effort into trying to take her out or even try to give her the shots. They gave up right away and sent me out. I am very dissapointed because I gave them a background on my cat and all important info in which they said everything was going to go well and be fine. But they lied.
-
July 2023 by Diamond R.
Could give no stars if possible. My sister took her kitten here for vaccines. They over vaccinated the kitten. Found out after taking the kitten to an actual vet and showed them the kittens records. This is extremely disturbing and unsafe for pets. Do not take your animals here!!
-
July 2023 by Jennifer Arceo
Good affordable vet vaccines and patient friendly vet techs and veterinarian.
-
June 2023 by Brandi B.
This place should be shut down. I went in to pick up some food and walked by the small animals. They had three large male Guinea pigs crammed into a habitat barely big enough for one to move around. This is shameful!!
-
December 2022 by Idris Fewell
I checked into my appointment 5 mins early. The vet had walked out the door as we were walking in. They told me it was because they closed at 1pm and their system didn’t show that I had checked in, even though we were waiting right there anyway. She was telling me this at 12:55, at the time of our appointment. If your vets are going home before your closing time at 1pm, do not give options to book for 12:55. I am livid, this seems insanely unprofessional.
-
September 2022 by Christopher Sharp
We scheduled an appointment for shots a month prior to today 9-4-22. I arrived for our appointment and texted in to confirm I had arrived. I did not receive a response from the automated system so I went in. I was told by the person doing check ins that "our system is terrible and we can't pull it up so the back on the line is over there." I explained I had an appointment at that time and tried showing that the automated check in text messaging was still working and was just told sorry the back of the line is over there. There was several people waiting and I was told the wait would be awhile. Such terrible customer service and treatment, I guess appointments don't mean anything anymore.
-
September 2022 by Kaci R.
Don't take your dog to the groomers. Just don't. Service was always shoddy at best so eventually I only started taking my dog here to get his nails trimmed in between grooming appt somewhere else. Never had a problem before. I always say he's has a heart murmur, he's on medication, and everything is fine. This time the groomer told me that she "can't groom him, it's against their policy" and that she could lose her job. I asked since when, we've been coming here off and on for 14 years with no problems. Then another girl refers me to petsmart or the vet. Here's my problem; 1) she lied, it's not their policy, it's at the groomers discretion to deny service, 2) I scheduled the appt in advance and no one even asked me about it when I made the appt. If they cannot provide the service, do not make an appt with a client, 3) do to a lot of barriers in my life it was extremely difficult and expensive to even get there just to be turned away. Honor the appts you make or DO NOT make them. Do not turn people away from a scheduled appt because that particular groomer isn't experienced enough to do their job.
-
June 2022 by Local S.
I brought both of my dogs in on separate occasions for nail trimming/buffing and the feet/fanny/face trim on one. The first one I brought in just needed nails done but after I picked her up and brought her home, I realize, nothing had looked like it had actually been done. I thought that maybe her nails were just longer than I remember and they did actually cut a centimeter off. A few days later, I brought in my boy for nail and fff treatment and the same exact thing! Nothing had actually been done! I paid closer attention this time to the actual length of the nails and sure enough, they, nor his fff had actually been touched. I was pissed because I am stuck with their ridiculous pet plan and am getting charged every month but not actually receiving services. I should have just stuck with PetSmart as they did a fantastic job and you could see there were really groomed after each visit. At Petco, I'm pretty sure they just stick my dogs back there for 15 minutes and then bring them back up. It's incredibly frustrating and you can't cancel that plan.
-
May 2022 by Angel L.
Came here for dog grooming and I must say that I am very impressed. My dog looks amazing. The best she's looked in years! I had tried other groomers and they had always made me feel concerned that my dog was a difficult one (anxious). I've gone to pick her up at other groomers and had issues where the groomer either skipped out on cutting and washing her face and butt or clipping her nails. As a result, I would groom her myself and do a poor job at it because I lack the tools and expertise. When I brought my dog here today, she was in pretty bad shape. There were several matted spots, lots of hair in and under her ears. Overall, the coat was spotty and lop-sided after at-home grooming for around 2 years during the pandemic. Nonetheless, Hallie (the groomer) managed to listen to my concerns about my dog without showing any judgement. I dropped off my dog at 4 pm and got called at around 7:30 pm that she was done. Expectations were low, but when I saw my dog come out through the back, I couldn't help but smile. Hallie managed to transform my dog into a cute, undeniable ball of fluff. Not only have I ever been this pleased with a grooming job, but also this proud of my dog. My dog looks fancy! Thank you so much Hallie.
-
February 2022 by Bighilbili B.
Did a walk in on Saturday for nail trim, was told they only had one groomer and to comeback on Sunday. I called Sunday because its a hassle to get my dog ready for nothing and the groomer never picked up the ph. I called the store to relay the message to the groomer that I was trying to bring my dog back and they said they gave the groomer my info. Never got a call back .
-
February 2022 by Mary Ann A.
I wish I'd taken more pictures, the tank adjacent to this betta tank also had fish with ich. I'm glad to see a tank with bettas in it, they even had other bettas in community tanks! Far better than the fish that they keep in pint sized cups. I wish petco really adhered to what's on their website, about "animals always come first!" Unfortunately this is not the only location where I've seen sad or sick fish.
-
January 2022 by T L.
I have been taking my dog there for years and they screwed up the scheduling then because they were to lazy or busy or just didn't care claimed that my dog was too matted to brush out and with out a phone call or anything in the middle of winter shaved him including his beautiful silky ears that were NOT matted as I had just brushed them. I am so angry at their current lack of care for their clients.
-
April 2021 by Ennis S.
This is for the petco grooming. It would be nice if they said that the dogs can't be on anxiety medication before making an appointment. My husky has bad car anxiety to where she screams in the car the whole way. Her appointment was at 4. We gave her the medication really early in the morning so she was fine and alert. They asked if shes on medication when we were dropping her off and I just said she's on her anxiety meds and she said they will not take dogs on any sedative. It's her anxiety medication and she needs it. We didn't know because it didn't say that anywhere during the booking process. I ended up grooming her myself and will be taking her elsewhere in the future.
-
April 2021 by Valerie S.
Petco GROOMING: 2151 SE Tualatin Valley Hwy Bldg B, Hillsboro, OR 97123. HORRIBLE groomers!!!! RUDE staff!!!! AWFUL customer service. My dog was horribly groomed. When bringing this to the attention of, who I presume to be the grooming manager, she had an opportunity to provide a stellar customer service recovery experience. SHE FAILED MISERABLY by being abrupt, defensive and just downright rude. Please note, this is not a reflection of the store or store management, they are fine. And my negative experience pertains only to this particular Petco grooming location.
-
March 2021 by Stephanie W.
Worst place EVER! I normally only get fish supplies from petco but I saw a panda cory Dora and I really wanted it. Got home things seemed okay. Well 2 days later me and my boyfriend found him DEAD. He was sick when we got him! then when I call they want me to bring the dead fish In with a water sample! This is ridiculous. I'm never buying fish from here EVER AGAIN!