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December 2023 by Donna M Rupe
I have hard time to hold head quarters about rats and rats poops, we did went check out was like almost 4 month ago was nothing. Until two or three weeks ago ago my daughter say look alll over poops and unsure if rats or mice live in storage? Wish I do take pictures I will check again by next week
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October 2023 by Joe O'Brien
My unit was infested with rats for over a year. I finally moved out and threw a bunch of stuff away. I brought this to their attention twice. They said they were working on it, but the only bait stations I saw were by the entrance and there were none anywhere even close to my unit. I would also like to add that when I moved my stuff out that there were no nests in my unit, so the rats must have been living in another unit. I had droppings everywhere all over my stuff.
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October 2023 by Whitney Tiller
Simple process, clean well lit area, great security. Would recommend
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August 2023 by Dshot D.
There's some app notification issues that are being sent not from my actual storage which are confusing other than that prices are good
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August 2023 by Michelle Suguitan-Reed
I rented over 2 years. The staff at the Hillsboro off are the best. I would recomend. Best service Ty
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August 2023 by Mandi boltz
Wish I could remember the guys name that helped me at the desk he was awesome kind and patient ?
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June 2023 by Jamie Gibb
Our family has had a unit here for around 3 years and the rent was always going up. At times we would go in and ask the reason for yet another increase (multiple times in one year) and they would “adjust for the region.”This latest raise (of $65/mo!!) was ridiculous. The notification of the increase with less than 30 days notice was the final straw.In looking at other nearby storage facilities, the prices (no discount) is $100 less.Furthering the expenses at PS was how, even though we asked questions, we were told we needed the rental insurance they provided for $15/mo. This cost is covered under our existing homeowners insurance, as we thought it would have been.Moving our stuff out within 2 weeks was super fun. Especially because nights were not an option. The light has been out in our unit for the last 6 months. Management was notified (an official looking dude literally wrote it on his official looking clipboard), but nothing was done.
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June 2023 by Darin
Public storage by far had the best deal around. I almost paid the same amount for a smaller storage unitand was only 30 days thank God I checked public storage.Now let's talk about the tech so you download this app that's simple and quick then you simply push a button and the gate opens Yes you heard me correctly you push a button in the gate opens same thing on the way out you open the app push a button the gate opens let's get real who wants to get out talk to a person after they've moved in all day long get a code have to enter that code to get in nobody wants to do that they want to get in and out and go home and sit downI believe public storage is open later than any other storage place around which is convenient for people like me I come and go a lot so it's in and out simple.I'm a very observant person so when I drive through I look to see how the security is where the security cameras are and they've got everything covered with cameras also you get insurance too which is really good.The deal I got was ridiculous I was like no way this is for real. I highly suggest you check out public storage before you make one of those other deals with some other place that's going to charge you way more and you're going to get shorter period of time and a smaller unit.
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June 2023 by Tiffany Paz
Open on sundays is a + for the office, Bluetooth entry is a + I like knowing my things are safer than out in the opening.
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June 2023 by Tiffany Gutierrez-Ellis
Open on sundays is a + for the office, Bluetooth entry is a + I like knowing my things are safer than out in the opening.
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May 2023 by Dawson Patrick
Horrible experience. Raised rent by half again as much in the first year. Nosy, and concerned with how much time you spend there. Completely infested with rats. Like, tons of rats.
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March 2023 by James Martin
Christine provided excellent customer service this morning.She covered everything very thoroughly and I look forward to working with her in the coming months.
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February 2023 by Vicki Marchino
Christine-was very helpful! She reduce my acct because I have my own insurance and lock
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December 2022 by Alexandra Gorkina
DO NOT RENT HERE. The manager is not on site, even during the time window specified on the website. They do not answer the phone. They told me they need to "verify my documents" before the access code will start working - however there is no one who could do that. It cannot be done online. Chat customer support on their website is rude and unhelpful. Overall, a terrible experience - lost a bunch of money and a whole lot of time. Rent elsewhere so you don't have to deal with horrible customer support at Public Storage.
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November 2022 by Eli Wrasman
Christine was incredibly kind and helpful, much more so than any of the remote customer service people. Your best bet is to go right to the office